Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310070 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 MacNeal Hospital — 3249 S Oak Park Ave, Berwyn IL, 60402

Oct 16, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (72 biz days late)
Active: 83 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
83d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Feb 20, 2026
83 business days (counted)
Running total: 83 of ? biz days used
Created: Oct 17, 2025 Canceled: Feb 20, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Feb 20 Ready for Scheduling ▶ Running 83 83
Coordinators 83.1d
✗ SLA Missed
Coordinators
83.1 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
83.1 days Total Age
⏱️
83.1d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
82.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 303 days old
🚨
Primary Delay 83.1 days stuck in "Ready for Scheduling"
⏱️
Total Delay 82.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
83.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 1958 CM ack msg; LM w/SB, JaB, AF, AL; 2002 SB decline; 10/20/25 1245 LM w/Gary re compliance; 10/23/2025 1236 CM LM w/Gary re NAR; 2/19/2026 Not Listed

Timeline

📋
▶
2 Work Order Created Oct 16, 8:04 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 83.5 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 19, 8:11 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 126d 1h

Bottlenecks

Ready for Scheduling
Duration: 83.1 business days (threshold: 1.0 business days)
Exceeded by 82.1 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Oct 16, 8:04 PM
Invoice #
N/A

Details