Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310075 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Gottlieb Memorial Hospital — 701 West North Avenue, Melrose Park IL, 60160

Oct 16, 2025 → Feb 19, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (72 biz days late)
Active: 83 biz days
🕐 Clock stopped: Canceled (Feb 20, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
83d
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Feb 20, 2026
83 business days (counted)
Running total: 83 of ? biz days used
Created: Oct 17, 2025 Canceled: Feb 20, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Feb 20 Ready for Scheduling ▶ Running 83 83
Coordinators 83.6d
✗ SLA Missed
Coordinators
83.6 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Feb 20, 2026 (314 days early)
📅
83.1 days Total Age
⏱️
82.6d in Ready for Scheduling Longest Stage
🔄
2 transitions Status Changes
⚠️
81.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 303 days old
🚨
Primary Delay 82.6 days stuck in "Ready for Scheduling"
⏱️
Total Delay 81.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
1.0d / 2.0d SLA
Ready for Scheduling
82.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/16/2025 1958 CM ack msg; LM w/SB, JaB, AF, AL; 2002 SB decline; 10/20/25 1245 LM w/Gary re compliance; 10/23/2025 1236 CM LM w/Gary re NAR; 2/19/2026 149 Not listed

Timeline

📋
Work Order Created Oct 16, 8:06 PM
Work Order: WO-01310075
Type: CSOL Services
Priority: PSM
📅
Status: Ready for Scheduling by Caitlin Mcgee Oct 17, 4:10 PM
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 20h 4m
🚨 83.0 business days
🚫
Status: Canceled by Caitlin Mcgee Feb 19, 8:10 PM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 125d 5h

Bottlenecks

Ready for Scheduling
Duration: 82.6 business days (threshold: 1.0 business days)
Exceeded by 81.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
N/A
Created
Oct 16, 8:06 PM
Invoice #
N/A

Details