Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310165 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Weill Cornell Medical Center — PO Box 156, New York NY, 10065

Oct 17, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (77 biz days late)
Active: 88 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 24, 2025
5 business days (counted)
Running total: 5 of ? biz days used
83d
▶ Clock Running
Status: Scheduled
Oct 24 → Feb 27, 2026
83 business days (counted)
Running total: 88 of ? biz days used
Created: Oct 17, 2025 Completed: Feb 27, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Oct 24 Ready for Scheduling ▶ Running 5 5
Oct 24 → Feb 27 Scheduled ▶ Running 83 88
Coordinators 89.0d
Billing 3.3d
✗ SLA Missed
Coordinators
89.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Feb 27, 2026 (307 days early)
📅
88.9 days Total Age
⏱️
84.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
89.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
21 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Feb 25, 2026
Visit 2 Feb 26, 2026
Visit 3 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 84.0 days stuck in "Scheduled"
⏱️
Total Delay 89.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
5.0d / 1.0d SLA
Scheduled
84.0d / 2.0d SLA
Closed
4.6d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/2025 1230 CM ack msg; LM w/SG, DJ, KH, JK; 10/20/25 1300 LM w/Adam re compliance; 10/23/2025 1229 CM LM w/Adam re NAR; 10/23/2025 NNL ; 1431 NN avail; LM w/Adam re cnfm; 1610 ack cnfm; LM w/NN; 1650 NN ack msg

Timeline

📋
▶
2 Work Order Created Oct 17, 12:52 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.0 business days
👷
▶
2 Technician Assigned Oct 23, 8:41 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 6d 7h
🚨 82.4 business days
⏱️
▶
2 Labor Added Feb 25, 11:43 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.016666666666667
💵
Expenses Added Feb 25, 12:02 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
4 2x Expenses Added Feb 25, 12:42 PM
2x Expenses Added → Expenses Added → 3x Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 26, 11:48 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added Feb 26, 12:05 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Feb 27, 5:47 AM
Labor Added → Expenses Added → 2x Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 Expenses Added Feb 27, 2:11 PM
Expenses Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Nicole Nestor
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 126d 18h, 0m
⏳ 2.0 business days
⏱️
Labor Added Mar 2, 10:58 AM
Type: Labor
Status: Open
Qty: 8
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 2h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 17m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255845

Bottlenecks

Ready for Scheduling
Duration: 5.0 business days (threshold: 1.0 business days)
Exceeded by 4.0 business days
Scheduled
Duration: 84.0 business days (threshold: 2.0 business days)
Exceeded by 82.0 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Nicole Nestor
Scheduled
Feb 24, 5:00 PM
Created
Oct 17, 12:52 PM
Invoice #
SM-255845

Work Details (21)

Name Type Status Qty Amount Date
WL-03119292 Labor Open 6.5 $260.00 Feb 25, 11:43 AM
WL-03119298 Labor Open 0.016666666666667 $977.00 Feb 25, 11:47 AM
WL-03119343 Expenses Open 1 $0.00 Feb 25, 12:02 PM
WL-03119419 Expenses Open 1 $58.72 Feb 25, 12:42 PM
WL-03119420 Expenses Open 1 $104.94 Feb 25, 12:43 PM
WL-03119421 Expenses Open 1 $144.14 Feb 25, 12:44 PM
WL-03119423 Expenses Open 1 $243.33 Feb 25, 12:45 PM
WL-03119424 Expenses Open 1 $243.33 Feb 25, 12:46 PM
WL-03119427 Expenses Open 1 $68.00 Feb 25, 12:46 PM
WL-03119428 Expenses Open 1 $68.00 Feb 25, 12:46 PM
WL-03119429 Expenses Open 1 $68.00 Feb 25, 12:47 PM
WL-03121145 Labor Open 0.016666666666667 $977.00 Feb 26, 11:48 AM
WL-03121146 Labor Open 8 $76.00 Feb 26, 11:50 AM
WL-03121179 Expenses Open 1 $22.93 Feb 26, 12:05 PM
WL-03122567 Labor Open 5.5 $220.00 Feb 27, 5:47 AM
WL-03122568 Expenses Open 1 $23.99 Feb 27, 5:48 AM
WL-03122571 Expenses Open 1 $48.39 Feb 27, 5:51 AM
WL-03122572 Expenses Open 1 $66.58 Feb 27, 5:51 AM
WL-03123518 Expenses Open 1 $108.80 Feb 27, 2:11 PM
WL-03123525 Expenses Open 1 $68.31 Feb 27, 2:13 PM
WL-03125959 Labor Open 8 $76.00 Mar 2, 10:58 AM

Details