Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310166 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Weill Cornell Medical Center — PO Box 156, New York NY, 10065

Oct 17, 2025 → Feb 28, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (78 biz days late)
Active: 88 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
88d
▶ Clock Running
Status: Scheduled
Oct 17 → Mar 1, 2026
88 business days (counted)
Running total: 88 of ? biz days used
Created: Oct 17, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Oct 17 Ready for Scheduling ▶ Running 0 0
Oct 17 → Mar 1 Scheduled ▶ Running 88 88
Coordinators 88.9d
Billing 3.3d
✗ SLA Missed
Coordinators
88.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
88.9 days Total Age
⏱️
88.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
90.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 88.6 days stuck in "Scheduled"
⏱️
Total Delay 90.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
88.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/2025 1230 CM ack msg; LM w/SG, DJ, KH, JK; 10/17/2025 1226 SG avail; 1306 LM w/Adam re cnfm; 1420 confirmed w/Friday; 1436 ack msg; LM w/SG; 1438 SG ack cnfm; 1/28/2026 1707 Leigh Ann says chg from GL to EU; 1849 LM w/SG; 1852 SG okay with chg; 1/29/26 1000 LM w/Leigh Ann re nfm

Timeline

📋
▶
2 Work Order Created Oct 17, 12:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🗓️
▶
2 Status: Scheduled Oct 17, 2:56 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Stephanie Guercio
🚨 84.0 business days
💵
▶
2 3x Expenses Added Feb 22, 5:54 PM
3x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Feb 23, 12:23 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Feb 24, 1:49 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Feb 25, 7:57 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Feb 26, 9:01 AM
Type: Labor
Status: Open
Qty: 8
⏳ 2.0 business days
⏱️
Labor Added Mar 1, 10:45 AM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 4x Expenses Added Mar 1, 11:01 AM
4x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Mar 1, 11:09 AM
Expenses Added → Status: Completed
✔️
Status: Completed by Stephanie Guercio
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 134d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 10:42 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 17m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 9, 5:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-255845

Bottlenecks

Scheduled
Duration: 88.6 business days (threshold: 2.0 business days)
Exceeded by 86.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Feb 24, 9:00 AM
Created
Oct 17, 12:53 PM
Invoice #
SM-255845

Work Details (18)

Name Type Status Qty Amount Date
WL-03115611 Expenses Open 1 $19.80 Feb 22, 5:54 PM
WL-03115612 Expenses Open 1 $68.00 Feb 22, 5:55 PM
WL-03115613 Expenses Open 1 $68.00 Feb 22, 5:55 PM
WL-03115614 Expenses Open 1 $68.00 Feb 22, 5:55 PM
WL-03115615 Expenses Open 1 $68.00 Feb 22, 5:56 PM
WL-03115616 Expenses Open 1 $68.00 Feb 22, 5:56 PM
WL-03115617 Expenses Open 1 $68.00 Feb 22, 5:56 PM
WL-03116156 Expenses Open 1 $178.99 Feb 23, 12:23 PM
WL-03117796 Labor Open 8 $1,450.00 Feb 24, 1:49 PM
WL-03119041 Labor Open 8 $1,450.00 Feb 25, 7:57 AM
WL-03120856 Labor Open 8 $1,450.00 Feb 26, 9:01 AM
WL-03124915 Labor Open 8 $1,450.00 Mar 1, 10:45 AM
WL-03124923 Expenses Open 1 $188.00 Mar 1, 11:01 AM
WL-03124924 Expenses Open 1 $188.00 Mar 1, 11:01 AM
WL-03124925 Expenses Open 1 $188.00 Mar 1, 11:02 AM
WL-03124926 Expenses Open 1 $188.00 Mar 1, 11:02 AM
WL-03124927 Expenses Open 1 $19.80 Mar 1, 11:03 AM
WL-03124928 Expenses Open 1 $676.06 Mar 1, 11:09 AM

Details