📍 NYP Weill Cornell Medical Center — PO Box 156, New York NY, 10065
Oct 17, 2025 → Mar 2, 2026
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (78 biz days late)
Active: 89 biz days
🕐 Clock stopped: Completed (Mar 2, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
88d
▶ Clock Running
Status: Scheduled
Oct 17 → Mar 1, 2026
88 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Closed
Mar 1 → Mar 2, 2026
1 business day (counted)
Running total: 89 of ? biz days used
Created: Oct 17, 2025Completed: Mar 2, 2026
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 17 → Oct 17
Created
▶ Running
0
0
Oct 17 → Oct 17
Scheduled
▶ Running
0
0
Oct 17 → Oct 17
Ready for Scheduling
▶ Running
0
0
Oct 17 → Mar 1
Scheduled
▶ Running
88
88
Mar 1 → Mar 2
Closed
▶ Running
1
89
Coordinators88.9d
Billing3.3d
✗ SLA Missed
Coordinators
88.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 17, 2025
Due: Dec 31, 2026
Completed: Mar 2, 2026 (304 days early)
📅
89.9 daysTotal Age
⏱️
88.4d in ScheduledLongest Stage
🔄
7 transitionsStatus Changes
⚠️
89.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
21 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Feb 24, 2026
Visit 2Feb 25, 2026
Visit 3Feb 26, 2026
Visit 4Feb 27, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay88.4 days stuck in "Scheduled"
⏱️
Total Delay89.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.5d / 1.0d SLA
Scheduled
88.4d / 2.0d SLA
Closed
4.7d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/17/2025 1230 CM ack msg; LM w/SG, DJ, KH, JK; 1436 KH avail; LM w/Adam re cnfm; 1446 Adam cnfm; ack cnfm; LM w/KH; 2/23/2026 KH flight delayed until T PM; notifed Leigh Ann; 1342 Leigh Ann says W start okay; 2/24/2026 0728 KH ack msg
📅
Green Security
Feb 27, 2026 9:00am – 5:00pm
Work Order: WO-01310167
Location: NYP Weill Cornell Medical Center
Address: PO Box 156, New York, NY 10065
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
h
📅
Green Security
Feb 26, 2026 9:00am – 5:00pm
Work Order: WO-01310167
Location: NYP Weill Cornell Medical Center
Address: PO Box 156, New York, NY 10065
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
h
📅
Green Security
Feb 25, 2026 9:00am – 5:00pm
Work Order: WO-01310167
Location: NYP Weill Cornell Medical Center
Address: PO Box 156, New York, NY 10065
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your work.
h
📅
Flight Delays - T CXL
Feb 24, 2026 9:00am – 5:00pm
Work Order: WO-01310167
Location: NYP Weill Cornell Medical Center
Address: PO Box 156, New York, NY 10065
Contact Name: Leigh Ann Scoppetuolo
Contact Phone: 718-704-6334
Contact Email: leighann.scoppetuolo@philips.com
Use the link below to access your work order to Accept and Schedule your
Timeline
📋
▶
2
Work Order Created Oct 17, 12:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From:Ready for Scheduling, Scheduled
To:Scheduled, Ready for Scheduling
Duration in Previous:0m
🗓️
▶
2
Status: Scheduled Oct 17, 4:31 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Kailen Heath
🚨86.9 business days
⏱️
Labor Added Feb 25, 3:02 PM
Type:Labor
Status:Open
Qty:8
💵
4x Expenses Added Feb 25, 3:10 PM
Type:Expenses
Status:Open
Qty:1
⏳3.0 business days
⏱️
3x Labor Added Mar 1, 2:37 PM
Type:Labor
Status:Open
Qty:8
💵
▶
2
Expenses Added Mar 1, 2:52 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type:Expenses
Status:Open
Qty:1
💵
3x Expenses Added Mar 1, 2:58 PM
Type:Expenses
Status:Open
Qty:1
💵
Expenses Added Mar 1, 3:04 PM
Type:Expenses
Status:Open
Qty:1
💵
7x Expenses Added Mar 1, 3:55 PM
Type:Expenses
Status:Open
Qty:1
🏁
Status: Closed by Kailen HeathMar 1, 4:00 PM
From:Scheduled
To:Closed
Duration in Previous:135d 0h
✔️
Status: Completed by Wayne RushMar 2, 1:00 PM
From:Closed, Completed
To:Completed, Closed
Duration in Previous:20h 59m, 0m
⏳4.0 business days
📄
Status: Ready to Bill by Wayne RushMar 5, 4:25 PM
From:Closed
To:Ready to Bill
Duration in Previous:3d 3h
📨
Status: Invoice Pending by Timothy AmburgeyMar 6, 10:42 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:18h 17m
⏳2.0 business days
💰
▶
2
Status: Invoiced Mar 9, 5:49 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-255845
Bottlenecks
Scheduled
Duration: 88.4 business days (threshold: 2.0 business days)
Exceeded by 86.4 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)