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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310170 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 NYP Weill Cornell Medical Center — PO Box 156, New York NY, 10065

Oct 17, 2025 → Mar 7, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (83 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 17 → Oct 17, 2025
0 business days (counted)
Running total: 0 of ? biz days used
93d
▶ Clock Running
Status: Scheduled
Oct 17 → Mar 8, 2026
93 business days (counted)
Running total: 93 of ? biz days used
Created: Oct 17, 2025 Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Oct 17 Created ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Oct 17 Ready for Scheduling ▶ Running 0 0
Oct 17 → Oct 17 Scheduled ▶ Running 0 0
Oct 17 → Oct 17 Ready for Scheduling ▶ Running 0 0
Oct 17 → Mar 8 Scheduled ▶ Running 93 93
Coordinators 93.9d
Billing 2.0d
✗ SLA Missed
Coordinators
93.9 days
Over SLA
Billing
2.0 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Mar 7, 2026 (299 days early)
📅
93.9 days Total Age
⏱️
93.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
95.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
17 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 3, 2026
Visit 2 Mar 4, 2026
Visit 3 Mar 5, 2026
Visit 4 Mar 6, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 93.6 days stuck in "Scheduled"
⏱️
Total Delay 95.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.3d / 1.0d SLA
Scheduled
93.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.5d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/17/2025 1230 CM ack msg; LM w/SG, DJ, KH, JK; 10/17/2025 1226 SG avail; 1306 LM w/Adam re cnfm; 1420 confirmed w/Friday; 1436 ack msg; LM w/SG; 1438 SG ack cnfm; 1438 SG ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 17, 12:54 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
📅
▶
2 Dispatch Scheduled Oct 17, 1:09 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 14m, 0m
👷
▶
2 Technician Assigned Oct 17, 2:58 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 1h 48m
🚨 91.0 business days
⏱️
▶
3 3x Labor Added Mar 3, 9:24 AM
3x Labor Added → 3x Expenses Added → 2x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
⏱️
3x Labor Added Mar 7, 7:44 PM
Type: Labor
Status: Open
Qty: 8
💵
▶
2 2x Expenses Added Mar 8, 11:36 AM
2x Expenses Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Stephanie Guercio Mar 8, 11:49 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 141d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 12, 3:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
Status: Invoice Pending by Timothy Amburgey Mar 13, 1:11 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 21h 28m
💰
▶
2 Status: Invoiced Mar 13, 4:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-256484

Bottlenecks

Scheduled
Duration: 93.6 business days (threshold: 2.0 business days)
Exceeded by 91.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Stephanie Guercio
Scheduled
Mar 3, 9:00 AM
Created
Oct 17, 12:54 PM
Invoice #
SM-256484

Work Details (17)

Name Type Status Qty Amount Date
WL-03127513 Labor Open 8 $1,450.00 Mar 3, 9:24 AM
WL-03127514 Expenses Open 1 $68.00 Mar 3, 9:24 AM
WL-03127515 Expenses Open 1 $68.00 Mar 3, 9:25 AM
WL-03127516 Expenses Open 1 $68.00 Mar 3, 9:25 AM
WL-03127517 Expenses Open 1 $68.00 Mar 3, 9:25 AM
WL-03127518 Expenses Open 1 $68.00 Mar 3, 9:26 AM
WL-03127523 Expenses Open 1 $19.80 Mar 3, 9:28 AM
WL-03127525 Expenses Open 1 $19.80 Mar 3, 9:28 AM
WL-03134942 Labor Open 8 $1,450.00 Mar 7, 7:44 PM
WL-03134943 Labor Open 8 $1,450.00 Mar 7, 7:44 PM
WL-03134944 Labor Open 8 $1,450.00 Mar 7, 7:45 PM
WL-03135082 Expenses Open 1 $66.78 Mar 8, 11:36 AM
WL-03135083 Expenses Open 1 $535.82 Mar 8, 11:36 AM
WL-03135084 Expenses Open 1 $221.14 Mar 8, 11:38 AM
WL-03135085 Expenses Open 1 $221.14 Mar 8, 11:38 AM
WL-03135086 Expenses Open 1 $221.14 Mar 8, 11:39 AM
WL-03135087 Expenses Open 1 $221.14 Mar 8, 11:39 AM

Details