Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310174 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Geisinger Health System — 100 N Academy Ave, Danville PA, 17822

Oct 17, 2025 → Mar 6, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (205 biz days early)
Active: 93 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
16d
▶ Clock Running
Status: Created
Oct 17 → Nov 11, 2025
16 business days (counted)
Running total: 16 of ? biz days used
38d
▶ Clock Running
Status: Ready for Scheduling
Nov 11 → Jan 8, 2026
38 business days (counted)
Running total: 54 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 8 → Jan 28, 2026
13 business days (counted)
Running total: 67 of ? biz days used
▶ Clock Running
Status: Entered
Jan 28 → Jan 30, 2026
2 business days (counted)
Running total: 69 of ? biz days used
19d
▶ Clock Running
Status: Ready for Scheduling
Jan 30 → Feb 27, 2026
19 business days (counted)
Running total: 88 of ? biz days used
▶ Clock Running
Status: Scheduled
Feb 27 → Mar 6, 2026
5 business days (counted)
Running total: 93 of ? biz days used
Created: Oct 17, 2025 Completed: Mar 6, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 17 → Nov 11 Created ▶ Running 16 16
Nov 11 → Jan 8 Ready for Scheduling ▶ Running 38 54
Jan 8 → Jan 28 Scheduled ▶ Running 13 67
Jan 28 → Jan 30 Entered ▶ Running 2 69
Jan 30 → Feb 27 Ready for Scheduling ▶ Running 19 88
Feb 27 → Mar 6 Scheduled ▶ Running 5 93
Dispatch 19.7d
Coordinators 76.6d
Billing 1.5d
✓ SLA Met
Dispatch
19.7 days
Over SLA
Coordinators
76.6 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 17, 2025 Due: Dec 31, 2026 Completed: Mar 6, 2026 (300 days early)
📅
93.9 days Total Age
⏱️
38.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
93.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Mar 2, 2026
Visit 2 Mar 6, 2026

AI Analysis

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Completed with significant delays
Invoiced • 302 days old
🚨
Primary Delay 38.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 93.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
19.7d / 0.5d SLA
Ready for Scheduling
57.3d / 1.0d SLA
Scheduled
19.3d / 2.0d SLA
Closed
4.6d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

02/27/2026 RFosbury Dispatch to Mike S

01/30/2026 RFsobury pending part working to schedule


01/27/2026 RFosbury pending parts. working with POC to reschedule.

01/23/2026 RFosbury pending parts, moved to afternoon of Jan 27th

01/08/2026 RFosbury have MIke s returning January 23rd

12/08/2025 MNewman - device failed FCO. FCO Additional Information DEVICE FAILURE

12/03/2025 RFosbury - working to reschedule.

10/17/2025 SRobinson- Created follow up WO as requested. (Old WO-01295518) -Follow up notes - Need EWO for WO-13694219


-Previous notes -

08/04/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01284625) -No Follow up notes-


-Previous notes -

06/27/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01244818) -Follow up notes - Continue to conduct FCO81


-Previous notes -


06/02/2025 Cever received email from mrlott@isssolutions.com confirming FSE onsite for June 9th-13th

06/02/2025 Cever sent email to Lott, Matthew R. <mrlott@isssolutions.com> offering dates for both his locations.

03/12/2025 RArnold- Matt Provided locations. Please see email thread.


03/12/2025 RAnrold - Matt confirmed devices are either at Danville or Elysburg. asked him to let me know which SN#s are at each location.

WO-01244752

WO-01244818


03/07/2025 RArnold - Called 570-490-6728 to return a call from Matt. He wanted to discuss the email I sent him. He is going to get me the contacts for the sites that the devices are at and reply to the email.

03/06/2025 RArnold - Called 570.490.6728 for Matt Lott. Left a message. Sending email.

mrlott@isssolutions.com

kobrien5@geisinger.edu - Kaity O'Brien - bounced back - removed from thread.

🔧 Work Performed
FCO
🔍 Technician Findings
COMPLETE
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 17, 1:08 PM
Work Order: WO-01310174
Type: FCO
Priority: PC
🚨 17.0 business days
📅
Status: Ready for Scheduling by Cristina Everetts Nov 11, 10:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 24d 22h
🚨 38.0 business days
📅
▶
3 Dispatch Scheduled Jan 8, 2:39 PM
Dispatch Scheduled → Technician Assigned → Status: Scheduled
👷
Technician Assigned by Rich Fosbury
Technician: Michael Steencken
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 58d 3h
🚨 11.0 business days
📅
Dispatch Scheduled by Rich Fosbury Jan 23, 11:06 AM
Scheduled For: 2026-01-27T18:00:00.000+0000
⏳ 4.0 business days
🆕
Status: Entered by Rich Fosbury Jan 28, 12:14 PM
From: Scheduled
To: Entered
Duration in Previous: 19d 21h
⏳ 3.0 business days
📅
Status: Ready for Scheduling by Rich Fosbury Jan 30, 4:27 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 4h
🚨 19.9 business days
👷
▶
4 Technician Assigned Feb 27, 12:54 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-02T05:00:00.000+0000, 2026-03-02T00:00:00.000+0000, 2026-03-02T13:00:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 27d 20h
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2026-03-02T14:30:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Shelby Robinson Mar 4, 2:29 PM
Scheduled For: 2026-03-06T14:30:00.000+0000
📅
Dispatch Scheduled by Shelby Robinson Mar 5, 8:43 AM
Scheduled For: 2026-03-02T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 5x Labor Added Mar 6, 1:47 PM
5x Labor Added → Status: Completed
✔️
Status: Completed by Michael Steencken
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 7d 0h, 0m
⚠️ 5.0 business days
⏱️
▶
2 Labor Added Mar 12, 10:23 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 19h
📄
Status: Ready to Bill by Timothy Amburgey Mar 12, 4:00 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 32m
💰
Status: Invoiced by Josh Longway Mar 13, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 12h 0m

Bottlenecks

Entered
Duration: 16.9 business days (threshold: 4.0 business hours)
Exceeded by 16.4 business days
Ready for Scheduling
Duration: 38.0 business days (threshold: 1.0 business days)
Exceeded by 37.0 business days
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Entered
Duration: 2.8 business days (threshold: 4.0 business hours)
Exceeded by 2.3 business days
Ready for Scheduling
Duration: 19.3 business days (threshold: 1.0 business days)
Exceeded by 18.3 business days
Scheduled
Duration: 5.8 business days (threshold: 2.0 business days)
Exceeded by 3.8 business days
Closed
Duration: 4.6 business days (threshold: 1.0 business days)
Exceeded by 3.6 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Michael Steencken
Scheduled
Mar 2, 8:00 AM
Created
Oct 17, 1:08 PM
Invoice #
N/A

Work Details (6)

Name Type Status Qty Amount Date
WL-03133621 Labor Open 1.5 $0.00 Mar 6, 1:47 PM
WL-03133622 Labor Open 1 $0.00 Mar 6, 1:47 PM
WL-03133623 Labor Open 1.5 $0.00 Mar 6, 1:47 PM
WL-03133624 Labor Open 2 $237.50 Mar 6, 1:47 PM
WL-03133625 Labor Open 0.5 $155.00 Mar 6, 1:47 PM
WL-03140974 Labor Open 0.016666666666667 $38.00 Mar 12, 10:23 AM

Details