Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310361 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 20, 2025 → Jun 8, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (140 biz days early)
Active: 157 biz days
🕐 Clock stopped: Canceled (Jun 8, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Oct 20 → Nov 18, 2025
20 business days (counted)
Running total: 20 of ? biz days used
▶ Clock Running
Status: Entered
Nov 18 → Nov 18, 2025
0 business days (counted)
Running total: 20 of ? biz days used
137d
▶ Clock Running
Status: Ready for Scheduling
Nov 18 → Jun 8, 2026
137 business days (counted)
Running total: 157 of ? biz days used
Created: Oct 20, 2025 Canceled: Jun 8, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 20 → Oct 20 Created ▶ Running 0 0
Oct 20 → Nov 18 Scheduled ▶ Running 20 20
Nov 18 → Nov 18 Entered ▶ Running 0 20
Nov 18 → Jun 8 Ready for Scheduling ▶ Running 137 157
Dispatch 0.0d
Coordinators 158.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
158.5 days
Over SLA
Created: Oct 20, 2025 Due: Dec 31, 2026 Completed: Jun 8, 2026 (206 days early)
📅
157.7 days Total Age
⏱️
137.8d in Ready for Scheduling Longest Stage
🔄
3 transitions Status Changes
⚠️
155.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
Behind Schedule - Needs Attention
Canceled • 299 days old
🚨
Primary Delay 137.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 155.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
20.7d / 2.0d SLA
Ready for Scheduling
137.8d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/18/2025 ALuman - removed from FSE queue. WO not needed

10/20/2025 ALuman - dispatch to Konstantin Barskiy for SN 100380055 located at US Med Orlando

⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Oct 20, 2:04 PM
Work Order: WO-01310361
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 20, 2:23 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-20T04:00:00.000+0000, 2025-10-20T00:00:00.000+0000, 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 19m
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 4, 3:09 PM
Scheduled For: 2025-11-10T13:00:00.000+0000
🚨 10.0 business days
🆕
Status: Entered by Ashley Luman Nov 18, 12:14 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 28d 22h, 0m
🚨 138.0 business days
🚫
Status: Canceled by Mandy Newman Jun 8, 9:39 AM
From: Ready for Scheduling
To: Canceled
Duration in Previous: 201d 20h

Bottlenecks

Scheduled
Duration: 20.7 business days (threshold: 2.0 business days)
Exceeded by 18.7 business days
Ready for Scheduling
Duration: 137.8 business days (threshold: 1.0 business days)
Exceeded by 136.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 20, 2:04 PM
Invoice #
N/A

Details