Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310363 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med-Equip Inc. — 1 Pearl Ct, Unit A & B, Allendale NJ, 07401

Oct 20, 2025 → Jan 12, 2026

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Jan 13)
✓ SLA Met (352d early)
Dispatch 0.1d
Coordinators 62.7d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
62.7 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Oct 20, 2025 Due: Dec 31, 2026 Completed: Jan 13, 2026 (352 days early)
📅
61.0 days Total Age
⏱️
39.8d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
60.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 206 days old
🚨
Primary Delay 39.8 days stuck in "Ready for Scheduling"
⏱️
Total Delay 60.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Scheduled
22.9d / 2.0d SLA
Ready for Scheduling
39.8d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
07e-Partial Project
0.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/12/2026 RArnold -Dispatching to Shady for SN#100369803 located at US MED in Allendale NJ

11/18/2025 ALuman - remove from FSE queue. WO not needed

10/20/2025 ALuman - dispatch to Konstantin Barskiy for SN 100380055 located at US Med Orlando

🔧 Work Performed
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
🔍 Technician Findings
FCO72
⚠️ Problem Description
V60 / V60 PLUS Ventilator – High Flow Therapy (HFT) Market Removal - US Only
📄 Description
V60 Ventilator
📞 Call Description
FCO86600072

Timeline

📋
Work Order Created Oct 20, 2:07 PM
Work Order: WO-01310363
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 20, 2:25 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Ashley Luman
Scheduled For: 2025-10-20T04:00:00.000+0000, 2025-10-20T00:00:00.000+0000, 2025-10-20T12:00:00.000+0000
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 18m
🚨 12.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 4, 3:31 PM
Scheduled For: 2025-11-10T13:00:00.000+0000
🚨 11.0 business days
🆕
Status: Entered by Ashley Luman Nov 18, 12:32 PM
From: Scheduled
To: Entered
Duration in Previous: 28d 23h
📅
Status: Ready for Scheduling by Ashley Luman Nov 18, 12:46 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 13m
🚨 40.0 business days
👷
▶
3 Technician Assigned Jan 12, 11:35 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-01-12T13:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 54d 22h
⏱️
▶
3 2x Labor Added Jan 12, 9:20 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Shady Messak
From: Scheduled
To: Completed
Duration in Previous: 9h 45m
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 3.3 business days
⏱️
Labor Added Jan 15, 9:17 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Jan 15, 9:24 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 12h
📄
Status: Ready to Bill by Timothy Amburgey Jan 15, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 7h 3m
💰
Status: Invoiced by Josh Longway Jan 16, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m

Bottlenecks

Scheduled
Duration: 21.7 business days (threshold: 2.0 business days)
Exceeded by 19.7 business days
Ready for Scheduling
Duration: 39.8 business days (threshold: 1.0 business days)
Exceeded by 38.8 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Shady Messak
Scheduled
Jan 12, 8:00 AM
Created
Oct 20, 2:07 PM
Invoice #
N/A

Work Details (3)

Name Type Status Qty Amount Date
WL-03062629 Labor Open 1.5 $95.00 Jan 12, 9:20 PM
WL-03062630 Labor Open 0.016666666666667 $155.00 Jan 12, 9:20 PM
WL-03065870 Labor Open 0.016666666666667 $38.00 Jan 15, 9:17 AM

Details