📍 Memorial Hospital Los Banos — 521 West I Street, Los Banos CA, 93635
Oct 20, 2025 → Mar 7, 2026
✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (83 biz days late)
Active: 92 biz days
🕐 Clock stopped: Completed (Mar 8, 2026)
▶ Clock Running
Status: Created
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 20 → Oct 20, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 20 → Oct 21, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Canceled
Oct 21 → Oct 23, 2025
2 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 23 → Oct 28, 2025
3 business days (counted)
Running total: 6 of ? biz days used
86d
▶ Clock Running
Status: Scheduled
Oct 28 → Mar 8, 2026
86 business days (counted)
Running total: 92 of ? biz days used
Created: Oct 20, 2025Completed: Mar 8, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 20 → Oct 20
Created
▶ Running
0
0
Oct 20 → Oct 20
Scheduled
▶ Running
0
0
Oct 20 → Oct 21
Ready for Scheduling
▶ Running
1
1
Oct 21 → Oct 23
Canceled
▶ Running
2
3
Oct 23 → Oct 28
Ready for Scheduling
▶ Running
3
6
Oct 28 → Mar 8
Scheduled
▶ Running
86
92
Dispatch0.0d
Coordinators91.1d
Billing1.9d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
91.1 days
Over SLA
Billing
1.9 days
Over SLA
Created: Oct 20, 2025
Due: Dec 31, 2026
Completed: Mar 8, 2026 (298 days early)
📅
92.4 daysTotal Age
⏱️
86.2d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
90.6d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
17 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Mar 3, 2026
Visit 2Mar 4, 2026
Visit 3Mar 5, 2026
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 299 days old
🚨
Primary Delay86.2 days stuck in "Scheduled"
⏱️
Total Delay90.6 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
86.2d / 2.0d SLA
Ready for Scheduling
4.8d / 1.0d SLA
Canceled
2.6d
Closed
4.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/20/25 1630 LM w/WZ; 1642 DC decline; 1755 MF avail; 10/21/25 0930LM w/Krystin re cnfm; 10/21/25 1424 filled; 10/23/2025 1242 CM 2nd msg w/Krystin; 1338 Krystin cnfm; 1843 ack cnfm; LM w/MF; 10/28/2025 1303 CM 2nd msg w/MF
📅
Green Security
Mar 5, 2026 3:00pm – 11:00pm
Work Order: WO-01310416
Location: Memorial Hospital Los Banos
Address: 521 West I Street, Los Banos, CA 93635
Contact Name: Krystin Forsythe
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU0000052usrYA
📅
Green Security
Mar 4, 2026 3:00pm – 11:00pm
Work Order: WO-01310416
Location: Memorial Hospital Los Banos
Address: 521 West I Street, Los Banos, CA 93635
Contact Name: Krystin Forsythe
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU0000052usrYA
📅
Green Security
Mar 3, 2026 3:00pm – 11:00pm
Work Order: WO-01310416
Location: Memorial Hospital Los Banos
Address: 521 West I Street, Los Banos, CA 93635
Contact Name: Krystin Forsythe
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU0000052usrYA
Timeline
📋
▶
3
Work Order Created Oct 20, 4:29 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling