Detailed work order timeline, KPIs, and analysis
BURTON MEDICAL • Repair • P3
📍 Pacific Dermatology Specialist — 13900-A Seal Beach Blvd, Seal Beach CA, 90740
Oct 21, 2025 → Mar 14, 2026
3-2 Mburris email from POC Christine to set 3-5 10am
3-2 Mburris email sent to POC
2-18 OS POC not on site out sick and rest of staff cannot locate part. Need to return when POC on site to locate parts, Ed confirmed part delivered to site.
1-26 Mburris called spoke with Christine Benjelloun and set appt 1-30 9am
1/26/26 RBerry- Per chatter from DCarvalho: @Rhea Berry No this can go to Omar. This is not related to VAMC.
Sent teams message in POD chat to ASC that WO can be scheduled for Omar.
1/26/26 RBerry- Received chatter from JJohnson stating: @Rhea Berry @Michael Burris Not sure that this is related to the WO in Minneapolis as that is VAMC - Minneapolis. However, it is the same issue. We are sending Chris Ables to Minneapolis to assess the issue there. Billing under the GC for Minneapolis and not Burton. cc: @Christopher Ables @Nicole Floyd @Brandi Alvarez
Sent response: @Jennifer Johnson Should this go to Chris Ables? If not, what is the direction on this one? @Stephanie Ramen @David Carvalho
1/7/26 RBerry- Per chatter Jennifer Johnson: @Rhea Berry I've reached out to Burton Medical and have not received a response yet. cc:@Christopher Ables
1/7/26 RBerry-Chattered: @Jennifer Johnson I see that Chris Ables said that this unit is having arm issues as well and you were following up with Burton. Do you have an update on this?
1-6 Mburris resent email to set appt
1-6 Mburris
There are two (2) jobs. One is in California which I believe there is a work order for. The other is in Minneapolis which we are working on getting approval for. Both are being dealt with by David (Cali) and Brad (Minneapolis). As for now both sites are having same issue with light arms. Jennifer Johnson is discussing with Burton lights on how they would like proceed.
Christopher Ables
Installation Supervisor/ Level III Engineer
800-403-6727
Cell: 214-893-6785
12-31 Mburris email from POC to adjust appt time and date
12-30 Mburris email from POC to set 1-6 1pm
12-30 Mburris email set to POC looking for 1-6
12/30 JJ: Parts scheduled to arrive 12/17, pls call Rick Scully 612-467-4470 richard.scully@va.gov to schedule
12/2 Oserrano Still not heard back from ED sent follow up email
12/1 oserrano waiting to hear back from ed from burton on next steps, including if new arm sent
11-21 Mburris email sent to POC
11-21 Mburris called site N/A
11/21/2025jsells
forwarded email to Michael Burris part has arrived
They have arrived.
11-14 Mburris still waiting on 2nd part
11/12/25 SReich - Per the attached email from POC: We did receive one part in.
10-22 Mburris email from POC to set
10-21 Mburris email sent to POC
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-02983943 | Labor | Open | 1.5 | $172.50 | Oct 24, 9:51 PM |
| WL-02983944 | Travel | Open | 30 | $0.00 | Oct 24, 9:51 PM |
| WL-02983945 | Labor | Open | 2 | $240.00 | Oct 24, 9:51 PM |
| WL-03023109 | Labor | Open | 1.5 | $172.50 | Dec 1, 11:15 PM |
| WL-03023110 | Labor | Open | 6 | $720.00 | Dec 1, 11:15 PM |
| WL-03023111 | Travel | Open | 35 | $0.00 | Dec 1, 11:15 PM |
| WL-03037506 | Expenses | Open | 1 | $0.00 | Dec 15, 3:04 AM |
| WL-03111505 | Labor | Open | 1.5 | $172.50 | Feb 18, 11:30 PM |
| WL-03111506 | Labor | Open | 0.75 | $90.00 | Feb 18, 11:30 PM |
| WL-03111507 | Labor | Open | 1.75 | $201.25 | Feb 18, 11:30 PM |
| WL-03111508 | Travel | Open | 38 | $0.00 | Feb 18, 11:30 PM |
| WL-03111509 | Travel | Open | 35 | $0.00 | Feb 18, 11:30 PM |
| WL-03132059 | Labor | Open | 1.5 | $172.50 | Mar 5, 4:21 PM |
| WL-03132060 | Labor | Open | 1.5 | $172.50 | Mar 5, 4:21 PM |
| WL-03132061 | Travel | Open | 35 | $0.00 | Mar 5, 4:21 PM |
| WL-03132062 | Travel | Open | 35 | $0.00 | Mar 5, 4:21 PM |
| WL-03144646 | Labor | Open | 1.5 | $172.50 | Mar 14, 3:29 PM |
| WL-03144647 | Labor | Open | 2.5 | $300.00 | Mar 14, 3:29 PM |
| WL-03144648 | Travel | Open | 35 | $0.00 | Mar 14, 3:29 PM |