Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01310496 ↗ ServiceMax

PHILIPS HEALTHCARE • Preventive Maintenance • PC

📍 South San Joaquin County Fire — 835 N Central Ave, Tracy CA, 95376

Oct 21, 2025 → May 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 30, 2025
✗ SLA Missed (61 biz days late)
Active: 4 biz days
Paused: 129 biz days
🕐 Clock stopped: Canceled (May 5, 2026)
▶ Clock Running
Status: Created
Oct 21 → Oct 27, 2025
4 business days (counted)
Running total: 4 of ? biz days used
⏸129d
⏸ Clock Paused
Status: Ready for Release
Oct 27 → May 5, 2026
129 business days (not counted)
Created: Oct 21, 2025 Canceled: May 5, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Oct 21 → Oct 27 Created ▶ Running 4 4
Oct 27 → May 5 Ready for Release ⏸ Paused 129
Dispatch 5.0d
Holding 129.6d (excluded)
✗ SLA Missed
Dispatch
5.0 days
Over SLA
Holding (excluded from total)
129.6 days
Created: Oct 21, 2025 Due: Jul 30, 2025 Completed: May 5, 2026 (278 days late)
📅
134.0 days Total Age
⏱️
129.6d in Ready for Release Longest Stage
🔄
2 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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On Track
Canceled • 298 days old
🚨
Primary Delay 129.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
5.0d / 0.5d SLA
Ready for Release
129.6d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/8/25 KClements - customer should have device as of 9/22/25....per Ana Ruiz at bench - Back in May, this device was shipped to Quest for relabeling. The labels were applied and the device was shipped back to the Customer with FedEx Tracking# 463232528117. The device was then shipped back to Quest in error at the end of August 2025. We shipped it back to the Customer on 9/19/25 with FedEx Tracking# 476171934541.

I have added notes on both Bench Tracker cases in ServiceMax to reflect this information. According to our records, the Customer should have the device. It was delivered to South San Joaquin County Fire Authority and signed for by C. Hampton on 9/22/25. Relabeling included - When it was remediated by Schiller, they had not attached the Tempus LS label. Therefore the label was shipped to Quest by Schiller as well as the device by the Customer. We attached the provided label and shipped it back.


11/11/2025 MNewman - Fady sent email to Carlos and Brad for update on this device SN 7022.001175.

10/21/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01293602) -Follow up notes - Need EWO for WO-13595871


-Previous notes -

7/26/25 AKlus - 3 devices completed on 7/24, 1 device completed on 7/23, 4 devices total debriefed on PWO

⚠️ Problem Description
Annual PM 2025
📄 Description
Philips Healthcare Tempus ALS Defibrillator
📞 Call Description
PM - Contract - BG Required PM

Timeline

📋
Work Order Created Oct 21, 10:30 AM
Work Order: WO-01310496
Type: Preventive Maintenance
Priority: PC
⚠️ 5.0 business days
Status: Ready for Release by Erin Martin Oct 27, 3:18 PM
From: Entered
To: Ready for Release
Duration in Previous: 6d 4h
🚨 130.0 business days
🚫
Status: Canceled by Mandy Newman May 5, 11:50 AM
From: Ready for Release
To: Canceled
Duration in Previous: 189d 20h

Bottlenecks

Entered
Duration: 5.0 business days (threshold: 4.0 business hours)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 21, 10:30 AM
Invoice #
N/A

Details