Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311122 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 St Vincent's Medical Center — 4201 Belfort Rd, Jacksonville FL, 32216

Oct 23, 2025 → Nov 26, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Tech Off Site (Nov 26)
✓ SLA Met (35d early)
Dispatch 2.3d
Coordinators 23.8d
Field Work 0.0d
✓ SLA Met
Dispatch
2.3 days
Over SLA
Coordinators
23.8 days
Over SLA
Field Work
0.0 days
Created: Oct 23, 2025 Due: Dec 31, 2025 Completed: Nov 26, 2025 (35 days early)
📅
24.3 days Total Age
⏱️
13.0d in Ready for Scheduling Longest Stage
🔄
5 transitions Status Changes
⚠️
22.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 203 days old
🚨
Primary Delay 13.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 22.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
2.3d / 0.5d SLA
Ready for Scheduling
13.0d / 1.0d SLA
Scheduled
10.8d / 2.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
11/12/2025 ALuman - dispatch to Konstantin Barskiy for parts only. No onsite visit required. all IPs completed

10/27/2025 ALuman - WO not needed. All IPs are complete

10/23/2025 SRobinson- Created follow up WO as requested. (Old WO-01309976) -Follow up notes - Need EWO for WO-13768821


-No Previous notes -

🔧 Work Performed
WO FOR PARTS.
🔍 Technician Findings
WO FOR PARTS.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 23, 5:23 PM
Work Order: WO-01311122
Type: FCO
Priority: PC
⏳ 2.8 business days
📅
Status: Ready for Scheduling by Ashley Luman Oct 27, 12:16 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 3d 18h
🚨 13.0 business days
📅
▶
3 Dispatch Scheduled Nov 12, 12:25 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Ashley Luman
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 16d 1h
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
📅
Dispatch Scheduled by Ashley Luman Nov 12, 12:33 PM
Scheduled For: 2025-11-14T23:00:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Ashley Luman Nov 19, 8:03 AM
Scheduled For: 2025-11-21T23:00:00.000+0000
⚠️ 6.0 business days
📅
▶
3 Dispatch Scheduled Nov 26, 11:05 AM
Dispatch Scheduled → Status: Tech On Site → Labor Added
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled, Tech On Site
To: Tech On Site, Tech Off Site
Duration in Previous: 13d 22h, 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.083333333333333
✔️
Status: Completed by Konstantin Barsky Nov 26, 11:27 AM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 19m, 0m
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 1:26 PM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1h 58m, 0m
⏳ 3.0 business days
🧾
Invoice Created Nov 29, 4:22 PM
Invoice Number: SM-247657

Bottlenecks

Entered
Duration: 2.3 business days (threshold: 4.0 business hours)
Exceeded by 1.8 business days
Ready for Scheduling
Duration: 13.0 business days (threshold: 1.0 business days)
Exceeded by 12.0 business days
Scheduled
Duration: 10.8 business days (threshold: 2.0 business days)
Exceeded by 8.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Nov 26, 8:00 AM
Created
Oct 23, 5:23 PM
Invoice #
SM-247657

Work Details (1)

Name Type Status Qty Amount Date
WL-03020736 Labor Open 0.083333333333333 $0.00 Nov 26, 11:08 AM

Details