Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (93 biz days late)
🕐 Clock stopped: Canceled (Mar 23, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 28, 2025
2 business days (counted)
Running total: 2 of ? biz days used
95d
▶ Clock Running
Status: Scheduled
Oct 28 → Mar 19, 2026
95 business days (counted)
Running total: 97 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Mar 19 → Mar 20, 2026
1 business day (counted)
Running total: 98 of ? biz days used
▶ Clock Running
Status: Billing Review
Mar 20 → Mar 23, 2026
1 business day (counted)
Running total: 99 of ? biz days used
Created: Oct 24, 2025
Canceled: Mar 23, 2026
Show SLA Clock Detail (6 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 24 → Oct 24 |
Created |
▶ Running
|
0 |
0 |
| Oct 24 → Oct 24 |
Scheduled |
▶ Running
|
0 |
0 |
| Oct 24 → Oct 28 |
Ready for Scheduling |
▶ Running
|
2 |
2 |
| Oct 28 → Mar 19 |
Scheduled |
▶ Running
|
95 |
97 |
| Mar 19 → Mar 20 |
Ready for Scheduling |
▶ Running
|
1 |
98 |
| Mar 20 → Mar 23 |
Billing Review |
▶ Running
|
1 |
99 |
Coordinators
100.1 days
Over SLA
Created: Oct 24, 2025
Due: Dec 31, 2026
Completed: Mar 23, 2026 (283 days early)
⏱️
95.7d in Scheduled
Longest Stage
🔄
5 transitions
Status Changes
⚠️
96.1d over
Total Delay
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
Powered by OpenAI
Generating AI analysis...
🚨
Primary Delay
95.7 days stuck in "Scheduled"
⏱️
Total Delay
96.1 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
4.4d
/ 1.0d SLA
Scheduled
95.7d
/ 2.0d SLA
Billing Review
2.0d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10/24/25 0930 LM w/SC; 1348 SC avail; LM w/Rodney re cnfm; 10/27/2025 1517 Rodney says all shifts now 1100-1900; 1720 ack msg; LM w/SC; 1304 SC okay; 1345 LM w/Rodney re cnfm; 1428 Rodney cnfm; 1434 ak cnfm; LM w/SC; 1443 SC ack cnfm; 3/19/26 1418 assign pushed out; Ack cxl, LM w/SC; 1706 SC ack cxl
Timeline
📋
🗓️
From:
Ready for Scheduling, Scheduled
To:
Scheduled, Ready for Scheduling
Duration in Previous:
0m
👷
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
4d 5h
📅
Scheduled For:
2026-03-23T16:00:00.000+0000
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
142d 1h
💵
From:
Ready for Scheduling
To:
Billing Review
Duration in Previous:
18h 40m
🚫
From:
Billing Review
To:
Canceled
Duration in Previous:
3d 7h
Bottlenecks
Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Scheduled
Duration: 95.7 business days (threshold: 2.0 business days)
Exceeded by 93.7 business days
Ready for Scheduling
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours