Created: Oct 24, 2025
Due: Nov 24, 2025
Completed: Nov 25, 2025 (on time)
📅
23.0 daysTotal Age
⏱️
13.0d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
26.0d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
12 linesWork Details
🚩
3 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1Nov 10, 2025
Visit 2Nov 11, 2025
Visit 3Nov 24, 2025
AI Analysis
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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay13.0 days stuck in "Assigned"
⏱️
Total Delay26.0 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
13.0d / 0.5d SLA
Tech On Site
10.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
4.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
11/10/2025 Evaluated, Calibrated w/ gain of 10. Started on spec-tube.
11/11/2025 Disassembly found oil throughout, Recommend overhaul 2 w/ replacement of DS302 and Turbo pump. Tested spec-tube and cleaned block. Replaced broken antenna. Filled flexible coupling with acetone and capped both ends.
Turbo pump and rough pumps exchanged, unit reassembled and started.
11/25/2025 Perform fine test procedure, record parameter. Unit leak check OK (MDL/Helium Stability) N/A Shut off unit, drained oil from pump, pack up unit, ship it back
to customer.
🔍Technician Findings
Bad mechanical pump, Turbo pump flush with oil.
⚠️Problem Description
Note
10.09.2025 14:32:45 WF-BATCH
Agent: PIERCEB Timestamp: 2025-09-10 13:32:34
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802
Customer complaint is NOT PICKING UP LEAKS.
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Repair Trade
Nov 25, 2025 4:22pm
@MICHAEL MCNAMARA tech entered as an Overhaul-2, please review.
Timeline
📋
Work Order Created Oct 24, 10:44 AM
Work Order:WO-01311209
Type:Overhaul
Priority:PSM
👷
▶
2
Technician Assigned Oct 24, 10:59 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:15m
🚨13.0 business days
🔧
Status: Tech On Site by Charles SellonNov 11, 1:11 PM
From:Assigned
To:Tech On Site
Duration in Previous:18d 3h
⏱️
7x Labor Added Nov 11, 2:15 PM
Type:Labor, Parts
Status:Open
Qty:2, 3, 1
🚨10.0 business days
⏱️
5x Labor Added Nov 24, 11:53 AM
Type:Labor, Parts
Status:Open
Qty:4, 1, 2
⏳2.0 business days
✔️
▶
2
Status: Completed Nov 25, 12:30 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:4m
📄
Status: Ready to Bill by Hannah ShawNov 26, 9:11 AM
From:Closed
To:Ready to Bill
Duration in Previous:20h 36m
⏳4.0 business days
📨
Status: Invoice Pending by Hannah ShawDec 1, 4:55 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:5d 7h
💰
Status: Invoiced by Hannah ShawDec 1, 5:03 PM
From:Invoice Pending
To:Invoiced
Duration in Previous:7m
⚠️5.9 business days
🧾
Invoice Created Dec 8, 4:08 PM
Invoice Number:SM-247913
Bottlenecks
Assigned
Duration: 13.0 business days (threshold: 4.0 business hours)
Exceeded by 12.5 business days
Tech On Site
Duration: 10.7 business days (threshold: 1.0 business days)
Exceeded by 9.7 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.4 business hours
Ready to Bill
Duration: 4.0 business days (threshold: 1.0 business days)