Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311222 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 MORRISTOWN MEDICAL CENTER — 100 MADISON AVE, MORRISTOWN NJ, 07960

Oct 24, 2025 → Feb 5, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 7, 2026
✓ SLA Met (1 biz days early)
Active: 68 biz days
🕐 Clock stopped: Completed (Feb 5, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
46d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Jan 5, 2026
46 business days (counted)
Running total: 46 of ? biz days used
22d
▶ Clock Running
Status: Scheduled
Jan 5 → Feb 5, 2026
22 business days (counted)
Running total: 68 of ? biz days used
Created: Oct 24, 2025 Completed: Feb 5, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Jan 5 Ready for Scheduling ▶ Running 46 46
Jan 5 → Feb 5 Scheduled ▶ Running 22 68
Dispatch 0.0d
Coordinators 69.9d
Field Work 0.0d
Billing 16.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
69.9 days
Over SLA
Field Work
0.0 days
Billing
16.7 days
Over SLA
Created: Oct 24, 2025 Due: Feb 7, 2026 Completed: Feb 5, 2026 (2 days early)
📅
69.0 days Total Age
⏱️
47.0d in Ready for Scheduling Longest Stage
🔄
7 transitions Status Changes
⚠️
85.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
13 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 30, 2026
Visit 2 Feb 2, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 293 days old
🚨
Primary Delay 47.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 85.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
47.0d / 1.0d SLA
Scheduled
22.9d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
16.5d / 1.0d SLA
Invoice Pending
0.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/27/2026 RArnold -Updated to tomorrow due do weather dealy

01/06/2026 RArnold - Updated to 02/10

01/05/2026 RArnold -Dispatching to Shady for 02/11

🔧 Work Performed
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA24330006SA, TAA25301197SA, TAA25301199SA, TAA25181134SA,T AA25181137SA, TAA25301200SA, TAA25101093SA, TAA25221174SA, TAA25071083SA, TAA25061058SA Scale serial number(s): G311911M, G311919M, G311914M, G311917M, G313061M, G311908M, G311912M, G311913M, G311916M, G313062M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
🔍 Technician Findings
10 Units
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAA24330006SA,TAA25301197SA,TAA25301199SA,TAA25181134SA,TAA25181137SA, TAA25301200SA,TAA25101093SA,TAA25221174SA,TAA25071083SA,TAA25061058SA Scale serial number(s): G311911M,G311919M,G311914M,G311917M,G313061M,G311908M,G311912M,G311913M,G311916M,G313062M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe Incubator Carestation CS1
📞 Call Description
GEHC MIC Installation - 10 GINC - 10 BSPT

Timeline

📋
▶
2 Work Order Created Oct 24, 11:41 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 2m
🚨 47.0 business days
🗓️
▶
3 Status: Scheduled Jan 5, 11:48 AM
Status: Scheduled → Technician Assigned → Dispatch Scheduled
👷
Technician Assigned by Rebecca Arnold
Technician: Shady Messak
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2026-02-11T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 6, 10:50 AM
Scheduled For: 2026-02-10T13:00:00.000+0000
🚨 12.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 22, 4:04 PM
Scheduled For: 2026-01-27T13:00:00.000+0000
⏳ 4.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Jan 27, 9:14 AM
Scheduled For: 2026-01-28T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 27, 4:26 PM
Scheduled For: 2026-01-29T13:00:00.000+0000
📅
Dispatch Scheduled by Rebecca Arnold Jan 28, 12:58 PM
Scheduled For: 2026-01-30T13:00:00.000+0000
⏳ 3.0 business days
⏱️
6x Labor Added Jan 30, 9:15 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 7, 78
⏳ 1.3 business days
⏱️
6x Labor Added Feb 2, 7:45 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1.5, 7, 78
⏳ 3.5 business days
✔️
▶
2 Status: Completed Feb 5, 8:12 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Shady Messak
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Feb 10, 3:00 PM
Labor Added → Status: Ready to Bill
📄
Status: Ready to Bill by Timothy Amburgey
From: Closed
To: Ready to Bill
Duration in Previous: 5d 6h
🚨 17.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Mar 5, 9:56 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 22d 18h
🧾
▶
2 Invoice Created Mar 5, 11:26 AM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 1h 30m

Bottlenecks

Ready for Scheduling
Duration: 47.0 business days (threshold: 1.0 business days)
Exceeded by 46.0 business days
Scheduled
Duration: 22.9 business days (threshold: 2.0 business days)
Exceeded by 20.9 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 16.5 business days (threshold: 1.0 business days)
Exceeded by 15.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Shady Messak
Scheduled
Jan 30, 8:00 AM
Created
Oct 24, 11:41 AM
Invoice #
SM-255646

Work Details (13)

Name Type Status Qty Amount Date
WL-03086166 Labor Open 1.5 $0.00 Jan 30, 9:15 PM
WL-03086167 Labor Open 7 $690.00 Jan 30, 9:15 PM
WL-03086168 Labor Open 1.5 $250.00 Jan 30, 9:15 PM
WL-03086169 Expenses Open 1 $0.00 Jan 30, 9:15 PM
WL-03086170 Travel Open 78 $0.00 Jan 30, 9:15 PM
WL-03086171 Travel Open 78 $0.00 Jan 30, 9:15 PM
WL-03088721 Labor Open 1.5 $0.00 Feb 2, 7:45 PM
WL-03088722 Labor Open 7 $460.00 Feb 2, 7:45 PM
WL-03088723 Labor Open 1.5 $250.00 Feb 2, 7:45 PM
WL-03088724 Expenses Open 1 $0.00 Feb 2, 7:45 PM
WL-03088725 Travel Open 78 $0.00 Feb 2, 7:45 PM
WL-03088726 Travel Open 78 $0.00 Feb 2, 7:45 PM
WL-03099385 Labor Open 0.016666666666667 $38.00 Feb 10, 3:00 PM

Details