Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311227 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEW YORK PRESBYTERIAN HOSPITAL WAREHOUSE — 75 LACKAWANNA AVE, PARSIPPANY NY, 07054

Oct 24, 2025 → Aug 3, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jul 31, 2026
✗ SLA Missed
Active: 89 biz days
Paused: 102 biz days
🕐 Clock stopped: Canceled (Aug 3, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
89d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Mar 9, 2026
89 business days (counted)
Running total: 89 of ? biz days used
⏸102d
⏸ Clock Paused
Status: Ready for Release
Mar 9 → Aug 3, 2026
102 business days (not counted)
Created: Oct 24, 2025 Canceled: Aug 3, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Mar 9 Ready for Scheduling ▶ Running 89 89
Mar 9 → Aug 3 Ready for Release ⏸ Paused 102 —
Dispatch 0.0d
Holding 102.3d (excluded)
Coordinators 90.0d
✗ SLA Missed
Dispatch
0.0 days
Holding (excluded from total)
102.3 days
Coordinators
90.0 days
Over SLA
Created: Oct 24, 2025 Due: Jul 31, 2026 Completed: Aug 3, 2026 (2 days late)
📅
192.0 days Total Age
⏱️
102.3d in Ready for Release Longest Stage
🔄
3 transitions Status Changes
⚠️
89.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

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Behind Schedule - Needs Attention
Canceled • 295 days old
🚨
Primary Delay 102.3 days stuck in "Ready for Release"
⏱️
Total Delay 89.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
90.0d / 1.0d SLA
Ready for Release
102.3d

💬 Activities, Notes & Communications

⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe OmniBed Carestation CS1
📞 Call Description
GEHC MIC Install - 7 GOB - 3 BSPT

Timeline

📋
▶
2 Work Order Created Oct 24, 11:58 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
🚨 90.0 business days
✅
Status: Ready for Release by Mandy Newman Mar 9, 5:53 PM
From: Ready for Scheduling
To: Ready for Release
Duration in Previous: 136d 5h
🚨 102.8 business days
🚫
Status: Canceled by Mandy Newman Aug 3, 6:51 PM
From: Ready for Release
To: Canceled
Duration in Previous: 147d 0h

Bottlenecks

Ready for Scheduling
Duration: 90.0 business days (threshold: 1.0 business days)
Exceeded by 89.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
Installation
Branch
N/A
Technician
Unassigned
Scheduled
N/A
Created
Oct 24, 11:58 AM
Invoice #
N/A

Details