Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311246 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Feb 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (69 biz days late)
Active: 74 biz days
🕐 Clock stopped: Completed (Feb 15, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 6, 2025
9 business days (counted)
Running total: 9 of ? biz days used
51d
▶ Clock Running
Status: Scheduled
Nov 6 → Jan 26, 2026
51 business days (counted)
Running total: 60 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 26 → Jan 27, 2026
1 business day (counted)
Running total: 61 of ? biz days used
13d
▶ Clock Running
Status: Scheduled
Jan 27 → Feb 15, 2026
13 business days (counted)
Running total: 74 of ? biz days used
Created: Oct 24, 2025 Completed: Feb 15, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Nov 6 Ready for Scheduling ▶ Running 9 9
Nov 6 → Jan 26 Scheduled ▶ Running 51 60
Jan 26 → Jan 27 Ready for Scheduling ▶ Running 1 61
Jan 27 → Feb 15 Scheduled ▶ Running 13 74
Coordinators 76.1d
Billing 3.4d
✗ SLA Missed
Coordinators
76.1 days
Over SLA
Billing
3.4 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Feb 15, 2026 (319 days early)
📅
74.9 days Total Age
⏱️
51.1d in Scheduled Longest Stage
🔄
8 transitions Status Changes
⚠️
72.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 9, 2026
Visit 2 Feb 10, 2026
Visit 3 Feb 11, 2026
Visit 4 Feb 12, 2026
Visit 5 Feb 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 293 days old
🚨
Primary Delay 51.1 days stuck in "Scheduled"
⏱️
Total Delay 72.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
11.4d / 1.0d SLA
Scheduled
64.7d / 2.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/28/2025 1222 LM w/Marcos re NAR; 11/6/2025 NNL ; 1745 EJ avail ; 1800 LM w/Marcos re cnfm ; 11/7/25 0746 Marcos cnfm; ack cnfm, LM w/EJ; 0941 EJ ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 24, 12:39 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
📅
▶
2 Dispatch Scheduled Nov 6, 6:00 PM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 13d 6h
⚠️ 6.7 business days
👷
Technician Assigned by Caitlin Mcgee Nov 17, 1:04 PM
Technician: Erin Jones
🚨 46.0 business days
👷
▶
2 Technician Assigned Jan 26, 2:47 PM
Technician Assigned → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 80d 20h
👷
▶
2 Technician Assigned Jan 27, 2:42 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 55m
🚨 14.0 business days
⏱️
▶
2 15x Labor Added Feb 13, 2:10 PM
15x Labor Added → 18x Expenses Added
💵
18x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 13, 2:17 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
🚗
▶
3 2x Travel Added Feb 15, 11:15 AM
2x Travel Added → Labor Added → Status: Completed
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 7.5
✔️
Status: Completed by Erin Jones
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 18d 20h, 0m
⏳ 3.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 19, 3:56 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 4h
📨
Status: Invoice Pending by Timothy Amburgey Feb 20, 10:25 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 18h 29m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Feb 23, 4:02 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254573

Bottlenecks

Ready for Scheduling
Duration: 9.9 business days (threshold: 1.0 business days)
Exceeded by 8.9 business days
Scheduled
Duration: 51.1 business days (threshold: 2.0 business days)
Exceeded by 49.1 business days
Ready for Scheduling
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.2 business hours
Scheduled
Duration: 13.5 business days (threshold: 2.0 business days)
Exceeded by 11.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Erin Jones
Scheduled
Feb 10, 3:00 PM
Created
Oct 24, 12:39 PM
Invoice #
SM-254573

Work Details (38)

Name Type Status Qty Amount Date
WL-03105229 Labor Open 9 $360.00 Feb 13, 2:10 PM
WL-03105230 Labor Open 0.5 $830.00 Feb 13, 2:10 PM
WL-03105231 Labor Open 8 $76.00 Feb 13, 2:10 PM
WL-03105232 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105233 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105234 Labor Open 0.5 $830.00 Feb 13, 2:10 PM
WL-03105235 Labor Open 8 $76.00 Feb 13, 2:10 PM
WL-03105236 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105237 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105238 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105239 Labor Open 0.5 $830.00 Feb 13, 2:10 PM
WL-03105240 Labor Open 8 $76.00 Feb 13, 2:10 PM
WL-03105241 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105242 Labor Open 4 $830.00 Feb 13, 2:10 PM
WL-03105243 Labor Open 0.5 $20.00 Feb 13, 2:10 PM
WL-03105249 Expenses Open 1 $211.53 Feb 13, 2:13 PM
WL-03105250 Expenses Open 1 $211.53 Feb 13, 2:13 PM
WL-03105251 Expenses Open 1 $211.53 Feb 13, 2:13 PM
WL-03105252 Expenses Open 1 $185.09 Feb 13, 2:13 PM
WL-03105253 Expenses Open 1 $3.00 Feb 13, 2:13 PM
WL-03105254 Expenses Open 1 $3.00 Feb 13, 2:13 PM
WL-03105255 Expenses Open 1 $3.00 Feb 13, 2:13 PM
WL-03105256 Expenses Open 1 $3.00 Feb 13, 2:13 PM
WL-03105257 Expenses Open 1 $25.00 Feb 13, 2:13 PM
WL-03105258 Expenses Open 1 $343.95 Feb 13, 2:13 PM
WL-03105259 Expenses Open 1 $255.84 Feb 13, 2:13 PM
WL-03105260 Expenses Open 1 $35.70 Feb 13, 2:13 PM
WL-03105261 Expenses Open 1 $68.00 Feb 13, 2:13 PM
WL-03105262 Expenses Open 1 $68.00 Feb 13, 2:13 PM
WL-03105263 Expenses Open 1 $68.00 Feb 13, 2:13 PM
WL-03105264 Expenses Open 1 $68.00 Feb 13, 2:13 PM
WL-03105265 Expenses Open 1 $68.00 Feb 13, 2:13 PM
WL-03105266 Expenses Open 1 $150.00 Feb 13, 2:13 PM
WL-03105269 Expenses Open 1 $25.00 Feb 13, 2:17 PM
WL-03105270 Expenses Open 1 $25.00 Feb 13, 2:17 PM
WL-03106450 Travel Open 34 $24.48 Feb 15, 11:15 AM
WL-03106451 Travel Open 34 $24.48 Feb 15, 11:15 AM
WL-03106452 Labor Open 7.5 $300.00 Feb 15, 11:17 AM

Details