Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311272 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Oct 24, 2025 → Dec 8, 2025

✅ Completed
PC Per client agreement
Target: Dec 24, 2025
🕐 Clock stopped: Completed (Dec 8)
✓ SLA Met (16d early)
Dispatch 0.0d
Coordinators 31.7d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
31.7 days
Over SLA
Billing
0.2 days
Created: Oct 24, 2025 Due: Dec 24, 2025 Completed: Dec 8, 2025 (16 days early)
📅
31.7 days Total Age
⏱️
31.7d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
31.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 31.7 days stuck in "Assigned"
⏱️
Total Delay 31.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
31.7d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
TURBO-V70 PUMP, CF 4.5

Timeline

📋
Work Order Created Oct 24, 2:01 PM
Work Order: WO-01311272
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Oct 24, 2:07 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 6m
🚨 32.0 business days
✔️
Status: Completed by Tami Dawe Dec 8, 2:09 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 45d 1h, 0m
📄
Status: Ready to Bill by Kim Pearson Dec 9, 11:01 AM
From: Closed
To: Ready to Bill
Duration in Previous: 20h 51m
📨
▶
3 Status: Invoice Pending Dec 9, 12:22 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-248564

Bottlenecks

Assigned
Duration: 31.7 business days (threshold: 4.0 business hours)
Exceeded by 31.2 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Oct 24, 2:01 PM
Invoice #
SM-248564

Work Details (1)

Name Type Status Qty Amount Date
WL-02983341 Parts Open 1 $732.00 Oct 24, 2:07 PM

Details