Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311279 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Unity Hospital — 1555 Long Pond Rd, Rochester NY, 14626

Oct 24, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Nov 21)
✓ SLA Met (40d early)
Dispatch 0.6d
Coordinators 22.5d
Billing 1.1d
✓ SLA Met
Dispatch
0.6 days
Coordinators
22.5 days
Over SLA
Billing
1.1 days
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
20.7 days Total Age
⏱️
9.7d in Ready for Scheduling Longest Stage
🔄
13 transitions Status Changes
⚠️
18.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 19, 2025
Visit 2 Nov 20, 2025

AI Analysis

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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 9.7 days stuck in "Ready for Scheduling"
⏱️
Total Delay 18.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
9.7d / 1.0d SLA
Scheduled
7.0d / 2.0d SLA
Assigned
5.8d / 0.5d SLA
Closed
4.9d / 1.0d SLA
WO Correction Needed
0.9d
L2 Screening
0.6d / 1.0d SLA
L2 Review
4.6d
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/06/2025 DMalloy - Updated the installment request advising that i can hvae FSE Fanfan on site on Monday 11/17/2025 for the intall of the 2 devices.  Still awaiting the Shipment Confirmation email for this one.

🔧 Work Performed
Panda iRes Warmer PANDA
🔍 Technician Findings
none
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TBD Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
GEHC MIC Installation - 2 FS PANDA

Timeline

📋
▶
2 Work Order Created Oct 24, 2:10 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
👷
▶
3 Technician Assigned Nov 6, 10:55 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2025-11-17T05:00:00.000+0000, 2025-11-17T00:00:00.000+0000, 2025-11-17T13:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 12d 21h
⏳ 4.0 business days
🆕
▶
2 Status: Entered Nov 11, 12:49 PM
Status: Entered → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Rodney Charles
⚠️ 5.9 business days
🗓️
▶
2 Status: Scheduled Nov 18, 7:12 AM
Status: Scheduled → Dispatch Scheduled
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-19T13:00:00.000+0000
⏳ 2.0 business days
⏱️
6x Labor Added Nov 19, 7:39 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 1, 286, 6.4
⏱️
▶
2 4x Labor Added Nov 20, 1:53 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Rodney Charles
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 2d 6h, 0m
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 21, 9:44 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 19h 50m
✔️
Status: Completed by Rodney Charles Nov 21, 4:35 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 6h 50m
⏳ 1.9 business days
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 24, 9:10 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 16h
⏱️
▶
2 Labor Added Nov 24, 9:36 AM
Labor Added → Status: Completed
✔️
Status: Completed by Fady Messak
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 26m, 0m
⏱️
▶
2 Labor Added Nov 25, 8:52 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 23h 17m
👀
Status: L2 Review by Douglas Pearce Nov 25, 1:54 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4h 59m
⚠️ 5.0 business days
📄
Status: Ready to Bill by Allison Belyea Dec 1, 12:31 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 5d 22h
📨
Status: Invoice Pending by Timothy Amburgey Dec 1, 1:58 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 27m, 0m
⚠️ 6.0 business days
🧾
Invoice Created Dec 8, 5:08 PM
Invoice Number: 247866

Bottlenecks

Ready for Scheduling
Duration: 9.7 business days (threshold: 1.0 business days)
Exceeded by 8.7 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 5.8 business days (threshold: 4.0 business hours)
Exceeded by 5.3 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.1 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Nov 19, 8:00 AM
Created
Oct 24, 2:10 PM
Invoice #
247866

Work Details (12)

Name Type Status Qty Amount Date
WL-03013821 Labor Open 1 $180.00 Nov 19, 7:39 PM
WL-03013823 Expenses Open 1 $500.00 Nov 19, 7:39 PM
WL-03013824 Expenses Open 1 $0.00 Nov 19, 7:39 PM
WL-03013825 Travel Open 286 $0.00 Nov 19, 7:39 PM
WL-03013826 Travel Open 6.4 $0.00 Nov 19, 7:39 PM
WL-03013827 Labor Open 6 $450.00 Nov 19, 7:40 PM
WL-03014784 Labor Open 6 $450.00 Nov 20, 1:53 PM
WL-03014785 Labor Open 1 $0.00 Nov 20, 1:53 PM
WL-03014786 Expenses Open 1 $500.00 Nov 20, 1:53 PM
WL-03014787 Travel Open 286 $0.00 Nov 20, 1:53 PM
WL-03018259 Labor Open 1.5 $180.00 Nov 24, 9:36 AM
WL-03019424 Labor Open 0.016666666666667 $38.00 Nov 25, 8:52 AM

Details