Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311290 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 UNIVERSITY OF ROCHESTER MEDICAL CENTER RECEIVING — 4 MARWAY CIR, ROCHESTER NY, 14624

Oct 24, 2025 → Dec 5, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Invoiced (Dec 6)
✓ SLA Met (25d early)
Dispatch 16.1d
Coordinators 31.7d
Billing 23.6d
✓ SLA Met
Dispatch
16.1 days
Over SLA
Coordinators
31.7 days
Over SLA
Billing
23.6 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2025 Completed: Dec 6, 2025 (25 days early)
📅
30.7 days Total Age
⏱️
23.2d in Ready to Bill Longest Stage
🔄
11 transitions Status Changes
⚠️
67.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Dec 1, 2025
Visit 2 Dec 2, 2025

AI Analysis

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Completed with significant delays
Invoiced • 202 days old
🚨
Primary Delay 23.2 days stuck in "Ready to Bill"
⏱️
Total Delay 67.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
17.7d / 1.0d SLA
Scheduled
14.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
16.1d / 1.0d SLA
L2 Review
2.7d
Ready to Bill
23.3d / 1.0d SLA
WO Correction Needed
0.2d

💬 Activities, Notes & Communications

🔧 Work Performed
MIC Installation
🔍 Technician Findings
none
⚠️ Problem Description
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): GBW25431423SA,GBW25431424SA,GBW25431425SA *See Shipment Notification with IPs and accessories attached to the EMSAR WO.
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded), Giraffe)
📞 Call Description
GEHC MIC Installation - 3 GW

Timeline

📋
▶
2 Work Order Created Oct 24, 2:25 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
🚨 18.0 business days
👷
▶
3 Technician Assigned Nov 18, 10:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 24d 20h, 0m
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-11-19T13:00:00.000+0000
📅
Dispatch Scheduled by Cristina Everetts Nov 18, 11:08 AM
Scheduled For: 2025-12-01T13:00:00.000+0000
💵
2x Expenses Added Nov 18, 1:34 PM
Type: Expenses
Status: Open
Qty: 1
🚨 12.0 business days
⏱️
8x Labor Added Dec 3, 6:34 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 6.5, 3.5, 0.5, 2, 1, 289
⏳ 2.7 business days
✔️
Status: Completed by Rodney Charles Dec 5, 7:04 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 17d 8h, 0m
⏳ 3.6 business days
⏱️
Labor Added Dec 10, 2:57 PM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Dec 10, 3:02 PM
From: Closed
To: L2 Screening
Duration in Previous: 4d 19h
🚨 16.0 business days
💵
Status: Billing Review by Timothy Amburgey Dec 31, 8:51 AM
From: L2 Screening, Billing Review
To: Billing Review, L2 Screening
Duration in Previous: 20d 17h, 0m
👀
Status: L2 Review by Douglas Pearce Dec 31, 1:24 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4h 32m
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 2:11 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2d 0h
💵
Status: Billing Review by Timothy Amburgey Jan 2, 2:46 PM
From: Ready to Bill, Billing Review
To: Billing Review, WO Correction Needed
Duration in Previous: 35m, 0m
🏁
Status: Closed by Douglas Pearce Jan 2, 4:43 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 1h 55m
📄
Status: Ready to Bill by Timothy Amburgey Jan 2, 5:06 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22m
🚨 23.9 business days
📨
▶
2 Status: Invoice Pending Feb 4, 4:59 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 17.7 business days (threshold: 1.0 business days)
Exceeded by 16.7 business days
Scheduled
Duration: 14.0 business days (threshold: 2.0 business days)
Exceeded by 12.0 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 15.5 business days (threshold: 1.0 business days)
Exceeded by 14.5 business days
Ready to Bill
Duration: 23.2 business days (threshold: 1.0 business days)
Exceeded by 22.2 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Rodney Charles
Scheduled
Dec 1, 8:00 AM
Created
Oct 24, 2:25 PM
Invoice #
SM-253000

Work Details (11)

Name Type Status Qty Amount Date
WL-03011289 Expenses Open 1 $0.00 Nov 18, 1:34 PM
WL-03011290 Expenses Open 1 $147.06 Nov 18, 1:34 PM
WL-03025554 Labor Open 6.5 $450.00 Dec 3, 6:34 PM
WL-03025555 Labor Open 3.5 $400.00 Dec 3, 6:34 PM
WL-03025556 Labor Open 0.5 $100.00 Dec 3, 6:34 PM
WL-03025557 Labor Open 2 $200.00 Dec 3, 6:34 PM
WL-03025558 Expenses Open 1 $500.00 Dec 3, 6:34 PM
WL-03025559 Expenses Open 1 $0.00 Dec 3, 6:34 PM
WL-03025560 Expenses Open 1 $0.00 Dec 3, 6:34 PM
WL-03025561 Travel Open 289 $0.00 Dec 3, 6:34 PM
WL-03033090 Labor Open 0.016666666666667 $38.00 Dec 10, 2:57 PM

Details