Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311305 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Feb 22, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (73 biz days late)
Active: 78 biz days
🕐 Clock stopped: Completed (Feb 22, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
75d
▶ Clock Running
Status: Scheduled
Oct 29 → Feb 22, 2026
75 business days (counted)
Running total: 78 of ? biz days used
Created: Oct 24, 2025 Completed: Feb 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Oct 29 Ready for Scheduling ▶ Running 3 3
Oct 29 → Feb 22 Scheduled ▶ Running 75 78
Coordinators 79.4d
Billing 2.8d
✗ SLA Missed
Coordinators
79.4 days
Over SLA
Billing
2.8 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Feb 22, 2026 (312 days early)
📅
78.7 days Total Age
⏱️
75.7d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
80.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 17, 2026
Visit 2 Feb 18, 2026
Visit 3 Feb 19, 2026
Visit 4 Feb 20, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 75.7 days stuck in "Scheduled"
⏱️
Total Delay 80.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
3.7d / 1.0d SLA
Scheduled
75.7d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.7d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/27/2025 1207 RA avail; 1321 LM w/Marcos re cnfm; 1703 Marcos cnfm; 1727 ack cnfm; LM w/RA; 10/29/2025 1307 CM 2nd msg w/ RA; 1335 RA ack cnfm


MARCOS SAYS NO ORIENTEES

Timeline

📋
▶
2 Work Order Created Oct 24, 2:46 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⏳ 4.0 business days
🗓️
▶
2 Status: Scheduled Oct 29, 2:01 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Rosemary Anderson
🚨 76.0 business days
⏱️
▶
3 3x Labor Added Feb 20, 12:10 PM
3x Labor Added → 3x Labor Added → Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
🚗
4x Travel Added Feb 20, 12:19 PM
Type: Travel
Status: Open
Qty: 62
⏳ 1.0 business days
✔️
Status: Completed by Rosemary Anderson Feb 22, 10:19 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 115d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 26, 12:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 2h
📨
Status: Invoice Pending by Timothy Amburgey Feb 26, 1:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 11m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Mar 2, 9:18 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-254991

Bottlenecks

Ready for Scheduling
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Scheduled
Duration: 75.7 business days (threshold: 2.0 business days)
Exceeded by 73.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Invoice Pending
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
Feb 17, 3:00 PM
Created
Oct 24, 2:46 PM
Invoice #
SM-254991

Work Details (11)

Name Type Status Qty Amount Date
WL-03113787 Labor Open 0.016666666666667 $1,450.00 Feb 20, 12:10 PM
WL-03113789 Labor Open 0.016666666666667 $1,450.00 Feb 20, 12:11 PM
WL-03113788 Labor Open 0.016666666666667 $1,450.00 Feb 20, 12:11 PM
WL-03113796 Labor Open 8 $76.00 Feb 20, 12:12 PM
WL-03113800 Labor Open 8 $76.00 Feb 20, 12:12 PM
WL-03113799 Labor Open 8 $76.00 Feb 20, 12:12 PM
WL-03113802 Labor Open 4 $1,450.00 Feb 20, 12:13 PM
WL-03113812 Travel Open 62 $44.64 Feb 20, 12:19 PM
WL-03113813 Travel Open 62 $44.64 Feb 20, 12:19 PM
WL-03113814 Travel Open 62 $44.64 Feb 20, 12:19 PM
WL-03113815 Travel Open 62 $44.64 Feb 20, 12:19 PM

Details