Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311308 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Feb 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (78 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Feb 28, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 6, 2025
9 business days (counted)
Running total: 9 of ? biz days used
74d
▶ Clock Running
Status: Scheduled
Nov 6 → Feb 28, 2026
74 business days (counted)
Running total: 83 of ? biz days used
Created: Oct 24, 2025 Completed: Feb 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Nov 6 Ready for Scheduling ▶ Running 9 9
Nov 6 → Feb 28 Scheduled ▶ Running 74 83
Coordinators 83.9d
Billing 3.3d
✗ SLA Missed
Coordinators
83.9 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Feb 28, 2026 (306 days early)
📅
83.6 days Total Age
⏱️
74.2d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
84.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
20 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Feb 24, 2026
Visit 2 Feb 25, 2026
Visit 3 Feb 26, 2026
Visit 4 Feb 27, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 74.2 days stuck in "Scheduled"
⏱️
Total Delay 84.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
9.6d / 1.0d SLA
Scheduled
74.2d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/28/2025 1222 LM w/Marcos re NAR; 11/6/2025 NNL ; 1357 GS avail; 1420 LM w/Marcos re cnfm; 1512 Marcos cnfm; 1542 ack cnfm; LM w/GS; 1606 GS ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 24, 2:50 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 10.0 business days
🗓️
▶
2 Status: Scheduled Nov 6, 5:12 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Gail Sinapi
🚨 71.8 business days
💵
▶
3 8x Expenses Added Feb 24, 9:15 AM
8x Expenses Added → 3x Expenses Added → 3x Labor Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 5.5, 3
⏳ 4.0 business days
⏱️
▶
2 5x Labor Added Feb 27, 4:10 PM
5x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 5.5
✔️
Status: Completed by Gail Sinapi Feb 27, 10:15 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 113d 5h, 0m
⏳ 4.2 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 18h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:30 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 4m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 4h

Bottlenecks

Ready for Scheduling
Duration: 9.6 business days (threshold: 1.0 business days)
Exceeded by 8.6 business days
Scheduled
Duration: 74.2 business days (threshold: 2.0 business days)
Exceeded by 72.2 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Gail Sinapi
Scheduled
Feb 24, 12:00 PM
Created
Oct 24, 2:50 PM
Invoice #
SM-255868

Work Details (20)

Name Type Status Qty Amount Date
WL-03117242 Expenses Open 1 $437.80 Feb 24, 9:15 AM
WL-03117243 Expenses Open 1 $158.89 Feb 24, 9:15 AM
WL-03117244 Expenses Open 1 $68.00 Feb 24, 9:15 AM
WL-03117245 Expenses Open 1 $158.89 Feb 24, 9:15 AM
WL-03117246 Expenses Open 1 $68.00 Feb 24, 9:15 AM
WL-03117247 Expenses Open 1 $155.51 Feb 24, 9:15 AM
WL-03117248 Expenses Open 1 $68.00 Feb 24, 9:15 AM
WL-03117249 Expenses Open 1 $68.00 Feb 24, 9:15 AM
WL-03117254 Expenses Open 1 $132.00 Feb 24, 9:16 AM
WL-03117255 Expenses Open 1 $12.00 Feb 24, 9:16 AM
WL-03117256 Expenses Open 1 $291.91 Feb 24, 9:16 AM
WL-03117265 Labor Open 5.5 $220.00 Feb 24, 9:20 AM
WL-03117266 Labor Open 3 $977.00 Feb 24, 9:20 AM
WL-03117269 Labor Open 5 $76.00 Feb 24, 9:20 AM
WL-03123761 Labor Open 3 $977.00 Feb 27, 4:10 PM
WL-03123762 Labor Open 5 $76.00 Feb 27, 4:10 PM
WL-03123763 Labor Open 3 $977.00 Feb 27, 4:10 PM
WL-03123764 Labor Open 5 $76.00 Feb 27, 4:10 PM
WL-03123765 Labor Open 5 $977.00 Feb 27, 4:11 PM
WL-03123766 Labor Open 5.5 $220.00 Feb 27, 4:12 PM

Details