Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311310 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Mar 1, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (78 biz days late)
Active: 83 biz days
🕐 Clock stopped: Completed (Mar 1, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 10, 2025
11 business days (counted)
Running total: 11 of ? biz days used
72d
▶ Clock Running
Status: Scheduled
Nov 10 → Mar 1, 2026
72 business days (counted)
Running total: 83 of ? biz days used
Created: Oct 24, 2025 Completed: Mar 1, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Nov 10 Ready for Scheduling ▶ Running 11 11
Nov 10 → Mar 1 Scheduled ▶ Running 72 83
Coordinators 84.2d
Billing 3.3d
✗ SLA Missed
Coordinators
84.2 days
Over SLA
Billing
3.3 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Mar 1, 2026 (305 days early)
📅
83.6 days Total Age
⏱️
72.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
84.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
38 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 23, 2026
Visit 2 Feb 24, 2026
Visit 3 Feb 25, 2026
Visit 4 Feb 26, 2026
Visit 5 Feb 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 72.6 days stuck in "Scheduled"
⏱️
Total Delay 84.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
11.6d / 1.0d SLA
Scheduled
72.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/28/2025 1222 LM w/Marcos re NAR; 11/6/2025 NNL 1348 SS avail; 1417 LM w/Marcos re cnfm; 1506 Marcos cnfm; 1528 ack cnfm; LM w/SS; 11/10/2025 1400 CM 2nd msg w/SS; 1405 SS ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 24, 2:53 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 12.0 business days
👷
▶
2 Technician Assigned Nov 10, 2:12 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 17d 0h
🚨 70.0 business days
⏱️
▶
2 5x Labor Added Feb 24, 4:45 PM
5x Labor Added → 4x Expenses Added
💵
4x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added Feb 24, 5:03 PM
Type: Expenses
Status: Open
Qty: 1
🚗
Travel Added Feb 24, 6:39 PM
Type: Travel
Status: Open
Qty: 50
⏳ 2.7 business days
⏱️
12x Labor Added Feb 26, 5:59 PM
Type: Labor, Expenses
Status: Open
Qty: 8, 0.5, 1
⏳ 1.8 business days
⏱️
3x Labor Added Mar 1, 9:58 AM
Type: Labor
Status: Open
Qty: 7.5, 0.5
💵
10x Expenses Added Mar 1, 10:06 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Mar 1, 10:14 AM
Labor Added → Status: Completed
✔️
Status: Completed by Sabrina Schweitzer
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 110d 20h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 5, 4:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 6h
📨
Status: Invoice Pending by Timothy Amburgey Mar 6, 11:30 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 4m
⏳ 2.0 business days
🧾
▶
2 Invoice Created Mar 9, 5:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 3d 4h

Bottlenecks

Ready for Scheduling
Duration: 11.6 business days (threshold: 1.0 business days)
Exceeded by 10.6 business days
Scheduled
Duration: 72.6 business days (threshold: 2.0 business days)
Exceeded by 70.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Sabrina Schweitzer
Scheduled
Feb 24, 3:00 PM
Created
Oct 24, 2:53 PM
Invoice #
SM-255868

Work Details (38)

Name Type Status Qty Amount Date
WL-03118217 Labor Open 0.5 $20.00 Feb 24, 4:45 PM
WL-03118218 Labor Open 8 $76.00 Feb 24, 4:45 PM
WL-03118219 Labor Open 0.5 $20.00 Feb 24, 4:45 PM
WL-03118220 Labor Open 0.5 $830.00 Feb 24, 4:45 PM
WL-03118216 Labor Open 8 $320.00 Feb 24, 4:45 PM
WL-03118238 Expenses Open 1 $68.00 Feb 24, 4:50 PM
WL-03118239 Expenses Open 1 $68.00 Feb 24, 4:50 PM
WL-03118240 Expenses Open 1 $3.00 Feb 24, 4:50 PM
WL-03118241 Expenses Open 1 $3.00 Feb 24, 4:50 PM
WL-03118255 Expenses Open 1 $40.00 Feb 24, 5:03 PM
WL-03118256 Expenses Open 1 $31.60 Feb 24, 5:03 PM
WL-03118421 Travel Open 50 $36.00 Feb 24, 6:39 PM
WL-03121975 Labor Open 8 $76.00 Feb 26, 5:59 PM
WL-03121972 Labor Open 0.5 $20.00 Feb 26, 5:59 PM
WL-03121973 Labor Open 8 $76.00 Feb 26, 5:59 PM
WL-03121974 Labor Open 0.5 $20.00 Feb 26, 5:59 PM
WL-03121976 Labor Open 0.5 $20.00 Feb 26, 5:59 PM
WL-03121977 Labor Open 0.5 $20.00 Feb 26, 5:59 PM
WL-03121978 Labor Open 0.5 $830.00 Feb 26, 5:59 PM
WL-03121979 Labor Open 0.5 $830.00 Feb 26, 5:59 PM
WL-03121983 Expenses Open 1 $3.00 Feb 26, 6:00 PM
WL-03121981 Expenses Open 1 $68.00 Feb 26, 6:00 PM
WL-03121982 Expenses Open 1 $3.00 Feb 26, 6:00 PM
WL-03121980 Expenses Open 1 $68.00 Feb 26, 6:00 PM
WL-03124896 Labor Open 7.5 $300.00 Mar 1, 9:58 AM
WL-03124894 Labor Open 0.5 $20.00 Mar 1, 9:58 AM
WL-03124895 Labor Open 5 $830.00 Mar 1, 9:58 AM
WL-03124900 Expenses Open 1 $40.00 Mar 1, 10:06 AM
WL-03124901 Expenses Open 1 $130.00 Mar 1, 10:06 AM
WL-03124902 Expenses Open 1 $149.88 Mar 1, 10:06 AM
WL-03124898 Expenses Open 1 $3.00 Mar 1, 10:06 AM
WL-03124904 Expenses Open 1 $149.88 Mar 1, 10:06 AM
WL-03124905 Expenses Open 1 $149.88 Mar 1, 10:06 AM
WL-03124906 Expenses Open 1 $289.16 Mar 1, 10:06 AM
WL-03124897 Expenses Open 1 $68.00 Mar 1, 10:06 AM
WL-03124903 Expenses Open 1 $149.88 Mar 1, 10:06 AM
WL-03124899 Expenses Open 1 $32.85 Mar 1, 10:06 AM
WL-03124907 Labor Open 2 $0.00 Mar 1, 10:14 AM

Details