Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311314 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Maria Parham Medical Center — 566 Ruin Creek Road, Henderson NC, 27536

Oct 24, 2025 → Sep 2, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (208 biz days late)
Active: 214 biz days
🕐 Clock stopped: Completed (Sep 3, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 25, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Tech On Site
Oct 25 → Oct 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Reschedule
Oct 29 → Nov 3, 2025
3 business days (counted)
Running total: 6 of ? biz days used
▶ Clock Running
Status: Entered
Nov 3 → Nov 3, 2025
0 business days (counted)
Running total: 6 of ? biz days used
67d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Feb 12, 2026
67 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Assigned
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 73 of ? biz days used
84d
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Jun 12, 2026
84 business days (counted)
Running total: 157 of ? biz days used
57d
▶ Clock Running
Status: Assigned
Jun 12 → Sep 3, 2026
57 business days (counted)
Running total: 214 of ? biz days used
Created: Oct 24, 2025 Completed: Sep 3, 2026
Show SLA Clock Detail (9 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 25 Ready for Scheduling ▶ Running 0 0
Oct 25 → Oct 29 Tech On Site ▶ Running 3 3
Oct 29 → Nov 3 Reschedule ▶ Running 3 6
Nov 3 → Nov 3 Entered ▶ Running 0 6
Nov 3 → Feb 12 Ready for Scheduling ▶ Running 67 73
Feb 12 → Feb 12 Assigned ▶ Running 0 73
Feb 12 → Jun 12 Ready for Scheduling ▶ Running 84 157
Jun 12 → Sep 3 Assigned ▶ Running 57 214
Dispatch 0.3d
Coordinators 213.4d
Field Work 3.0d
Billing 0.1d
✗ SLA Missed
Dispatch
0.3 days
Coordinators
213.4 days
Over SLA
Field Work
3.0 days
Over SLA
Billing
0.1 days
Created: Oct 24, 2025 Due: Nov 30, 2025 Completed: Sep 3, 2026 (276 days late)
📅
213.6 days Total Age
⏱️
84.4d in Ready for Scheduling Longest Stage
🔄
12 transitions Status Changes
⚠️
212.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 363 days old
🚨
Primary Delay 84.4 days stuck in "Ready for Scheduling"
⏱️
Total Delay 212.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.3d / 0.5d SLA
Ready for Scheduling
152.5d / 1.0d SLA
Tech On Site
3.0d / 1.0d SLA
Reschedule
3.8d / 2.0d SLA
Assigned
57.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

5/21/26 RBerry- Sent teams message to KLancara and RIngraham stating:  Are we waiting on the new tech to assign these or will there be another tech going to this site before the new tech starts? 


5/20/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


5/19/26 RBerry- Sent teams message to KLancara and RIngraham asking if there is an update on the repairs for this site. Who should these be assigned to? Need to find out if these are waiting until new tech referenced in 5/13 note will be taking these.


05/13/2026 LHill-rec'd message from Rob Ingraham-I believe after the escalation from last month, we found those to be still out of service. I'll follow up with Mike Swingle in the morning to review. We are onboarding a new tech that will service this facility and 3 others near Raleigh. He will be starting June 1. 


05/13/2026 LHill-sent message to Rob Ingraham in TEAMS-Robert Ingraham Circling back around to Maria Parham from last month. I see that we still have 8 old WOs open for that location. What should we do with those.  


2/18/26 RBerry- Emailed JJohnson stating: We currently have 13 open WOs for Maria Parham Medical Center, dating back to 4/11/25. Of those, 3 are PMs and the remaining are repairs.

My understanding is that they are currently refusing to provide POs. All but two of these WOs already have time entered.

How would you like us to proceed? Should these be closed out or handled another way? I just want to ensure we’re aligned on the direction before taking any action.


See logged email on WO-01262953


11/3/25 RCook- Record type on WO is incorrect. Returned to dispatch for correction.

🔧 Work Performed
PM completed and returned to service
🔍 Technician Findings
PM completed and returned to service
⚠️ Problem Description
Requested by Mark Stelter: Asset is due to have a PM performed.
📄 Description
Hillrom ADVANTA P1600 Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 24, 3:06 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 3m
🔧
Status: Tech On Site by Mark Stelter Oct 24, 8:35 PM
From: Ready for Scheduling
To: Tech On Site
Duration in Previous: 5h 25m
⏳ 3.4 business days
🔄
Status: Reschedule by Matthew Bateman Oct 29, 1:46 PM
From: Tech On Site
To: Reschedule
Duration in Previous: 4d 17h
⏳ 4.0 business days
🆕
Status: Entered by Rhea Berry Nov 3, 12:55 PM
From: Reschedule
To: Entered
Duration in Previous: 5d 0h
📅
Status: Ready for Scheduling by Kimberly Hardison Nov 3, 3:08 PM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2h 12m
🚨 68.0 business days
👷
▶
2 Technician Assigned Feb 12, 10:50 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 100d 19h
📅
Status: Ready for Scheduling by Rhea Berry Feb 12, 12:05 PM
From: Assigned
To: Ready for Scheduling
Duration in Previous: 1h 15m
🚨 84.0 business days
👷
▶
2 Status: Assigned Jun 12, 12:12 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Yves Dessin
🚨 56.0 business days
👷
Technician Assigned by Melissa Arnold Sep 1, 3:49 PM
Technician: Jeremiah Hunt
⏱️
3x Labor Added Sep 2, 3:34 PM
Type: Labor, Travel
Status: Open
Qty: 2, 78
✔️
▶
2 Status: Completed Sep 2, 8:10 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Jeremiah Hunt
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 3.5 business days
📄
Status: Ready to Bill by Hannah Shaw Sep 8, 5:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 21h
📨
Status: Invoice Pending by Hannah Shaw Sep 8, 5:54 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 40m
🧾
Invoice Created Sep 9, 9:00 AM
Invoice Number: SM-272348

Bottlenecks

Tech On Site
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Reschedule
Duration: 3.8 business days (threshold: 2.0 business days)
Exceeded by 1.8 business days
Ready for Scheduling
Duration: 67.5 business days (threshold: 1.0 business days)
Exceeded by 66.5 business days
Ready for Scheduling
Duration: 84.4 business days (threshold: 1.0 business days)
Exceeded by 83.4 business days
Assigned
Duration: 57.0 business days (threshold: 4.0 business hours)
Exceeded by 56.5 business days
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jeremiah Hunt
Scheduled
N/A
Created
Oct 24, 3:06 PM
Invoice #
SM-272348

Work Details (3)

Name Type Status Qty Amount Date
WL-03364724 Labor Open 2 $0.00 Sep 2, 3:34 PM
WL-03364725 Labor Open 2 $0.00 Sep 2, 3:34 PM
WL-03364726 Travel Open 78 $0.00 Sep 2, 3:34 PM

Details