Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (88 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
70d
▶ Clock Running
Status: Scheduled
Oct 29 → Feb 12, 2026
70 business days (counted)
Running total: 73 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Feb 12 → Feb 12, 2026
0 business days (counted)
Running total: 73 of ? biz days used
20d
▶ Clock Running
Status: Scheduled
Feb 12 → Mar 15, 2026
20 business days (counted)
Running total: 93 of ? biz days used
Created: Oct 24, 2025Completed: Mar 15, 2026
Show SLA Clock Detail (6 periods)
Period
Status
Clock
Biz Days
Running Total
Oct 24 → Oct 24
Created
▶ Running
0
0
Oct 24 → Oct 24
Scheduled
▶ Running
0
0
Oct 24 → Oct 29
Ready for Scheduling
▶ Running
3
3
Oct 29 → Feb 12
Scheduled
▶ Running
70
73
Feb 12 → Feb 12
Ready for Scheduling
▶ Running
0
73
Feb 12 → Mar 15
Scheduled
▶ Running
20
93
Dispatch0.0d
Coordinators95.0d
Billing3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
95.0 days
Over SLA
Billing
3.6 days
Over SLA
Created: Oct 24, 2025
Due: Dec 31, 2026
Completed: Mar 15, 2026 (291 days early)
📅
93.6 daysTotal Age
⏱️
70.7d in ScheduledLongest Stage
🔄
9 transitionsStatus Changes
⚠️
93.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
15 linesWork Details
🚩
5 visitsOn-Site Trips
📋
CoordinatorScheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1Mar 9, 2026
Visit 2Mar 10, 2026
Visit 3Mar 11, 2026
Visit 4Mar 12, 2026
Visit 5Mar 13, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay70.7 days stuck in "Scheduled"
⏱️
Total Delay93.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
91.0d / 2.0d SLA
Ready for Scheduling
4.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/27/2025 1144 CW avail; 1314 LM w/Marcos re cnfm; 10/27/2025 1527 Marcos cnfm; 1723 ack cnfm; LM w/CW; 10/29/2025 1312 CM 2nd msg w/CW; 1413 CW ack cnfm; 2/12/2026 1139 Marcos requesting swap - no details on other assign; 1331 CW decline; LM w/Marcos; 1557 Marcos keeping at Good Sam
📅
symplr
Mar 10, 2026 8:00am – 4:00pm
Work Order: WO-01311325
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU00000550CbYAI
📅
symplr
Mar 11, 2026 8:00am – 4:00pm
Work Order: WO-01311325
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU00000550CbYAI
📅
symplr
Mar 12, 2026 8:00am – 4:00pm
Work Order: WO-01311325
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU00000550CbYAI
📅
symplr
Mar 13, 2026 8:00am – 1:00pm
Work Order: WO-01311325
Location: Good Samaritan Hospital
Address: 200 Exempla Cir, Lafayette, CO 80026
Contact Name: Marcos Romero
Contact Phone:
Contact Email:
Use the link below to access your work order to Accept and Schedule your work.
https://csa.my.salesforce.com/a0oVU00000550CbYAI
Timeline
📋
▶
3
Work Order Created Oct 24, 3:22 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From:Entered
To:Scheduled
Duration in Previous:0m
📅
Status: Ready for Scheduling by Wayne Rush
From:Scheduled
To:Ready for Scheduling
Duration in Previous:1m
⏳4.0 business days
🗓️
▶
2
Status: Scheduled Oct 29, 2:17 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician:Casey Whitney
🚨71.0 business days
📅
Status: Ready for Scheduling by Caitlin McgeeFeb 12, 1:30 PM