Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311327 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Mar 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (88 biz days late)
Active: 93 biz days
🕐 Clock stopped: Completed (Mar 15, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Nov 4, 2025
7 business days (counted)
Running total: 7 of ? biz days used
86d
▶ Clock Running
Status: Scheduled
Nov 4 → Mar 15, 2026
86 business days (counted)
Running total: 93 of ? biz days used
Created: Oct 24, 2025 Completed: Mar 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Nov 4 Ready for Scheduling ▶ Running 7 7
Nov 4 → Mar 15 Scheduled ▶ Running 86 93
Coordinators 94.2d
Billing 3.6d
✗ SLA Missed
Coordinators
94.2 days
Over SLA
Billing
3.6 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Mar 15, 2026 (291 days early)
📅
93.6 days Total Age
⏱️
86.6d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
94.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
11 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 10, 2026
Visit 2 Mar 11, 2026
Visit 3 Mar 12, 2026
Visit 4 Mar 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 86.6 days stuck in "Scheduled"
⏱️
Total Delay 94.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
7.6d / 1.0d SLA
Scheduled
86.6d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/28/2025 1222 LM w/Marcos re NAR; 10/31/25 1053 RA avail; LM w/Marcos re cnfm; 1133 Marcos cnfm; ack cnfm, LM w/RA; 1205 RA ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 24, 3:26 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 8.0 business days
🗓️
▶
2 Status: Scheduled Nov 4, 1:54 PM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Caitlin Mcgee
Technician: Rosemary Anderson
🚨 87.0 business days
⏱️
▶
4 3x Labor Added Mar 15, 1:53 AM
3x Labor Added → 3x Labor Added → 5x Labor Added → Status: Completed
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 8
⏱️
5x Labor Added
Type: Labor, Travel
Status: Open
Qty: 5, 51
✔️
Status: Completed by Rosemary Anderson
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 130d 11h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Mar 19, 3:08 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 13h
📨
Status: Invoice Pending by Timothy Amburgey Mar 20, 10:18 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 19h 9m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Mar 23, 4:21 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-257125

Bottlenecks

Ready for Scheduling
Duration: 7.6 business days (threshold: 1.0 business days)
Exceeded by 6.6 business days
Scheduled
Duration: 86.6 business days (threshold: 2.0 business days)
Exceeded by 84.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Rosemary Anderson
Scheduled
Mar 10, 3:00 PM
Created
Oct 24, 3:26 PM
Invoice #
SM-257125

Work Details (11)

Name Type Status Qty Amount Date
WL-03144755 Labor Open 0.016666666666667 $1,450.00 Mar 15, 1:53 AM
WL-03144756 Labor Open 0.016666666666667 $1,450.00 Mar 15, 1:53 AM
WL-03144757 Labor Open 0.016666666666667 $1,450.00 Mar 15, 1:53 AM
WL-03144758 Labor Open 8 $76.00 Mar 15, 1:54 AM
WL-03144759 Labor Open 8 $76.00 Mar 15, 1:55 AM
WL-03144760 Labor Open 8 $76.00 Mar 15, 1:55 AM
WL-03144761 Labor Open 5 $1,450.00 Mar 15, 1:56 AM
WL-03144762 Travel Open 51 $36.72 Mar 15, 1:56 AM
WL-03144765 Travel Open 51 $36.72 Mar 15, 1:57 AM
WL-03144764 Travel Open 51 $36.72 Mar 15, 1:57 AM
WL-03144763 Travel Open 51 $36.72 Mar 15, 1:57 AM

Details