Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311329 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Good Samaritan Hospital — 200 Exempla Cir, Lafayette CO, 80026

Oct 24, 2025 → Mar 27, 2026

✅ Completed
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
✗ SLA Missed (98 biz days late)
Active: 103 biz days
🕐 Clock stopped: Completed (Mar 28, 2026)
▶ Clock Running
Status: Created
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 24 → Oct 24, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 24 → Oct 29, 2025
3 business days (counted)
Running total: 3 of ? biz days used
100d
▶ Clock Running
Status: Scheduled
Oct 29 → Mar 28, 2026
100 business days (counted)
Running total: 103 of ? biz days used
Created: Oct 24, 2025 Completed: Mar 28, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Oct 24 → Oct 24 Created ▶ Running 0 0
Oct 24 → Oct 24 Scheduled ▶ Running 0 0
Oct 24 → Oct 29 Ready for Scheduling ▶ Running 3 3
Oct 29 → Mar 28 Scheduled ▶ Running 100 103
Dispatch 0.0d
Coordinators 104.3d
Billing 3.6d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
104.3 days
Over SLA
Billing
3.6 days
Over SLA
Created: Oct 24, 2025 Due: Dec 31, 2026 Completed: Mar 28, 2026 (278 days early)
📅
103.6 days Total Age
⏱️
100.7d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
104.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
14 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Mar 24, 2026
Visit 2 Mar 25, 2026
Visit 3 Mar 26, 2026
Visit 4 Mar 27, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 295 days old
🚨
Primary Delay 100.7 days stuck in "Scheduled"
⏱️
Total Delay 104.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
100.7d / 2.0d SLA
Ready for Scheduling
3.6d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.6d / 1.0d SLA
Invoice Pending
2.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/24/25 1300 LM w/WZ; LM w/Marcos re compliance; 10/27/2025 1144 CW avail; 1314 LM w/Marcos re cnfm; 10/27/2025 1527 Marcos cnfm; 1723 ack cnfm; LM w/CW; 10/29/2025 1312 CM 2nd msg w/CW; 1413 CW ack cnfm

Timeline

📋
▶
3 Work Order Created Oct 24, 3:29 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 4.0 business days
👷
▶
2 Technician Assigned Oct 29, 2:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 22h
🚨 98.0 business days
⏱️
▶
3 Labor Added Mar 24, 2:09 PM
Labor Added → 2x Expenses Added → Expenses Added
💵
2x Expenses Added
Type: Expenses, Travel
Status: Open
Qty: 1, 126
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Mar 25, 8:17 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
⏳ 2.0 business days
💵
2x Expenses Added Mar 26, 12:36 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 8
⏳ 2.0 business days
💵
▶
2 4x Expenses Added Mar 27, 8:17 PM
4x Expenses Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
✔️
Status: Completed by Casey Whitney Mar 27, 8:25 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 149d 6h, 0m
⏳ 4.4 business days
📄
Status: Ready to Bill by Wayne Rush Apr 2, 3:34 PM
From: Closed
To: Ready to Bill
Duration in Previous: 5d 19h
📨
Status: Invoice Pending by Timothy Amburgey Apr 3, 9:32 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 57m
⏳ 2.0 business days
💰
▶
2 Status: Invoiced Apr 6, 1:26 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-258336

Bottlenecks

Ready for Scheduling
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days
Scheduled
Duration: 100.7 business days (threshold: 2.0 business days)
Exceeded by 98.7 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Casey Whitney
Scheduled
Mar 24, 8:00 AM
Created
Oct 24, 3:29 PM
Invoice #
SM-258336

Work Details (14)

Name Type Status Qty Amount Date
WL-03157001 Labor Open 8 $977.00 Mar 24, 2:09 PM
WL-03157004 Expenses Open 1 $68.00 Mar 24, 2:11 PM
WL-03157005 Travel Open 126 $90.72 Mar 24, 2:11 PM
WL-03157006 Expenses Open 1 $151.94 Mar 24, 2:13 PM
WL-03158247 Labor Open 8 $977.00 Mar 25, 8:17 AM
WL-03158248 Expenses Open 1 $68.00 Mar 25, 8:17 AM
WL-03160727 Expenses Open 1 $68.00 Mar 26, 12:36 PM
WL-03160726 Labor Open 8 $977.00 Mar 26, 12:36 PM
WL-03163681 Expenses Open 1 $151.94 Mar 27, 8:17 PM
WL-03163682 Expenses Open 1 $166.94 Mar 27, 8:17 PM
WL-03163683 Expenses Open 1 $68.00 Mar 27, 8:17 PM
WL-03163685 Labor Open 5 $977.00 Mar 27, 8:18 PM
WL-03163687 Labor Open 1 $40.00 Mar 27, 8:19 PM
WL-03163688 Labor Open 1.5 $60.00 Mar 27, 8:19 PM

Details