Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311453 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 27, 2025 → Dec 30, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 3, 2025
🕐 Clock stopped: Completed (Dec 30)
✗ SLA Missed (57d late)
Dispatch 0.0d
Coordinators 47.1d
Billing 0.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
47.1 days
Over SLA
Billing
0.5 days
Created: Oct 27, 2025 Due: Nov 3, 2025 Completed: Dec 30, 2025 (56 days late)
📅
47.0 days Total Age
⏱️
47.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
47.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 199 days old
🚨
Primary Delay 47.0 days stuck in "Assigned"
⏱️
Total Delay 47.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
47.0d / 0.5d SLA
Closed
1.6d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced CPR ISO
🔍 Technician Findings
CPR ISO worn
⚠️ Problem Description
Requested by Kelia Robinson/GE: head of bed won't stay up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Oct 27, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 27, 10:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 36m
🚨 47.0 business days
⏱️
▶
2 3x Labor Added Dec 30, 1:55 PM
3x Labor Added → Status: Completed
✔️
Status: Completed by Joe Evans
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 64d 4h, 0m
📄
Status: Ready to Bill by Hannah Shaw Dec 31, 12:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 35m
📨
Status: Invoice Pending by Hannah Shaw Dec 31, 4:23 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 48m
💰
Status: Invoiced by Hannah Shaw Dec 31, 4:29 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 5m
⏳ 2.9 business days
🧾
Invoice Created Jan 4, 10:08 PM
Invoice Number: SM-250275

Bottlenecks

Assigned
Duration: 47.0 business days (threshold: 4.0 business hours)
Exceeded by 46.5 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 5.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 27, 10:11 AM
Invoice #
SM-250275

Work Details (3)

Name Type Status Qty Amount Date
WL-03049876 Labor Open 2.2666666666667 $0.00 Dec 30, 1:55 PM
WL-03049877 Labor Open 0.5 $0.00 Dec 30, 1:55 PM
WL-03049878 Parts Open 1 $0.00 Dec 30, 1:56 PM

Details