Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311638 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Thomas Jefferson University Hospital — 111 S 11th St, Philadelphia PA, 19107

Oct 28, 2025 → Apr 18, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (175 biz days early)
Active: 35 biz days
Paused: 81 biz days
🕐 Clock stopped: Completed (Apr 18, 2026)
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 29, 2025
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Entered
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 1 of ? biz days used
14d
▶ Clock Running
Status: Scheduled
Oct 29 → Nov 19, 2025
14 business days (counted)
Running total: 15 of ? biz days used
▶ Clock Running
Status: Entered
Nov 19 → Nov 19, 2025
0 business days (counted)
Running total: 15 of ? biz days used
11d
▶ Clock Running
Status: Ready for Scheduling
Nov 19 → Dec 8, 2025
11 business days (counted)
Running total: 26 of ? biz days used
▶ Clock Running
Status: Scheduled
Dec 8 → Dec 17, 2025
7 business days (counted)
Running total: 33 of ? biz days used
▶ Clock Running
Status: Entered
Dec 17 → Dec 17, 2025
0 business days (counted)
Running total: 33 of ? biz days used
⏸81d
⏸ Clock Paused
Status: Ready for Release
Dec 17 → Apr 15, 2026
81 business days (not counted)
▶ Clock Running
Status: Scheduled
Apr 15 → Apr 18, 2026
2 business days (counted)
Running total: 35 of ? biz days used
Created: Oct 28, 2025 Completed: Apr 18, 2026
Show SLA Clock Detail (10 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 29 Scheduled ▶ Running 1 1
Oct 29 → Oct 29 Entered ▶ Running 0 1
Oct 29 → Nov 19 Scheduled ▶ Running 14 15
Nov 19 → Nov 19 Entered ▶ Running 0 15
Nov 19 → Dec 8 Ready for Scheduling ▶ Running 11 26
Dec 8 → Dec 17 Scheduled ▶ Running 7 33
Dec 17 → Dec 17 Entered ▶ Running 0 33
Dec 17 → Apr 15 Ready for Release ⏸ Paused 81
Apr 15 → Apr 18 Scheduled ▶ Running 2 35
Dispatch 0.6d
Holding 81.3d (excluded)
Coordinators 38.7d
Billing 1.5d
✓ SLA Met
Dispatch
0.6 days
Holding (excluded from total)
81.3 days
Coordinators
38.7 days
Over SLA
Billing
1.5 days
Over SLA
Created: Oct 28, 2025 Due: Dec 31, 2026 Completed: Apr 18, 2026 (257 days early)
📅
117.0 days Total Age
⏱️
81.3d in Ready for Release Longest Stage
🔄
12 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Apr 16, 2026
Visit 2 Apr 17, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 291 days old
🚨
Primary Delay 81.3 days stuck in "Ready for Release"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.6d / 0.5d SLA
Scheduled
27.3d / 2.0d SLA
Ready for Scheduling
11.4d / 1.0d SLA
Ready for Release
81.3d
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
07e-Partial Project
0.7d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

04/16/2026 - ARuby - Rick found 5 devices for Jefferson Methodist hospital. Updating scheduled date so he can finish the FCOs tomorrow. 2301 South Broad Street Philadelphia, PA 19148


04/15/2026 - ARuby - Dispatching to Rick Charles to order parts 


04/14/2026 - ARuby - Per rebecca work order completetion for the SN below are as followed.


H29774836613C - Complete

H297748514153 - Complete

H297748031CF9 - Complete

H2978175892FE - Complete

H28174797402D - Need Repaired


Rebecca advised these SN still need completion:

H281043128AFD

H28123610D1FB

H281235527AED

H281230231FD1

H281230662F1C

H28174842ED3F


Location for these devices needs confirmed. I'm sending an email to michelle.cole@jefferson.edu Thomas.McLaughlin@jefferson.edu, James.Payavis@jefferson.edu mark.denney@gehealthcare.com (Bio med) and Steve.Grow@jefferson.edu to confirm device location.


04/14/2026 - ARuby - Sent email to michelle.cole@jefferson.edu Thomas.McLaughlin@jefferson.edu & James.Payavis@jefferson.edu to confirm addresses of devices. They only provided names of sites. FU with rebecca on next steps as some of the devices listed below need repaired.


04/13/2026 - ARuby - received email from michelle.cole@jefferson.edu, Michelle Cole (Old POC) advising device is not at Aria Health Torresdale Campus - 10800 Knights Rd. Philadelphia, PA 19114. but is at Jefferson University Hospital POC is Tom McLaughlin Thomas.McLaughlin@jefferson.edu searched email for contact. Found his contact associated to THOMAS JEFFERSON UNIVERSITY HOSPITAL 132 S 10th ST Pennsylvania, PA,19107. FU with rebecca on next steps


04/10/2026 MHamersley - called 856-346-7950, returning missed call from Mark Denny, left VM


04/09/2026 ALuman - per email from Michelle Cole, the open IPs on this case are not at this campus. She looped in Biomeds and will need to check SNs at Frankford campus and Buck's campus. Waiting to hear from Daniel Fernandez and Raymond Fritz Pierre (all on same thread)


04/08/2026 MHamersley - called 267-455-8375, Michelle Cole, call went to VM, can't leave msg, voicemail has not been set up yet; called 856-346-7950, call went to Mark Denney, Bio Med, VM/LM; sent email: michelle.cole@jefferson.edu & mark.denney@gehealthcare.com


H29774836613C

H297748514153

Need Repairs:

H297748031CF9

H2978175892FE

H28174797402D


03/04/2026 RArnold - This WO does not need to be canceled. There are still devices remaining on this case. One needs repair but repair was canceled

01/08/2026 MHamersley - this work order can be canceled when FSE transfers parts.

12/08/2025 RFosbury - dispatching to Mike S to order/transfer parts.

11/19/2025 Cever WO can be used for a sister site as the FSE didnt need it. placed in RFS until other sites are confirmed

10/29/2025 RFosbury - Confirming FSE onsite NOV 10th

10/29/2025 RFosbury - sent email to michelle.cole@jefferson.edu offering FSE onsite NOV 10th.

🔧 Work Performed
FCO86600081
🔍 Technician Findings
GOOD WORKING CONDITIONS
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 28, 9:42 AM
Work Order: WO-01311638
Type: FCO
Priority: PC
👷
3 Technician Assigned Oct 28, 11:13 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-05T14:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 1h 30m
🆕
Status: Entered by Rich Fosbury Oct 29, 10:50 AM
From: Scheduled
To: Entered
Duration in Previous: 23h 36m
👷
3 Technician Assigned Oct 29, 1:50 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-11-10T14:30:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Entered
To: Scheduled
Duration in Previous: 3h 0m
🚨 15.0 business days
🆕
Status: Entered by Cristina Everetts Nov 19, 3:39 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 21d 2h, 0m
🚨 12.0 business days
👷
3 Technician Assigned Dec 8, 1:10 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rich Fosbury
Scheduled For: 2025-12-09T14:15:00.000+0000
🗓️
Status: Scheduled by Rich Fosbury
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 18d 21h
3.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 10, 11:42 AM
Scheduled For: 2025-12-12T14:15:00.000+0000
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rich Fosbury Dec 17, 8:07 AM
Scheduled For: 2025-12-19T14:15:00.000+0000
🆕
Status: Entered by Rich Fosbury Dec 17, 4:14 PM
From: Scheduled, Entered
To: Entered, Ready for Release
Duration in Previous: 9d 3h, 0m
🚨 82.0 business days
👷
3 Technician Assigned Apr 15, 1:21 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Autumn Ruby
Scheduled For: 2026-04-16T12:00:00.000+0000
🗓️
Status: Scheduled by Autumn Ruby
From: Ready for Release
To: Scheduled
Duration in Previous: 118d 20h
2.0 business days
⏱️
9x Labor Added Apr 16, 8:26 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 2, 4, 1, 35
1.4 business days
⏱️
3 8x Labor Added Apr 18, 9:11 AM
8x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Rick Charles
From: Scheduled
To: Completed
Duration in Previous: 2d 19h
🏁
Status: Closed by Rick Charles
From: Completed
To: Closed
Duration in Previous: 2m
4.0 business days
⏱️
Labor Added Apr 23, 10:26 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Apr 23, 10:36 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 5d 1h
📄
Status: Ready to Bill by Timothy Amburgey Apr 23, 4:15 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 5h 39m
💰
Status: Invoiced by Josh Longway Apr 24, 4:00 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 44m

Bottlenecks

Scheduled
Duration: 14.8 business days (threshold: 2.0 business days)
Exceeded by 12.8 business days
Ready for Scheduling
Duration: 11.4 business days (threshold: 1.0 business days)
Exceeded by 10.4 business days
Scheduled
Duration: 7.7 business days (threshold: 2.0 business days)
Exceeded by 5.7 business days
Scheduled
Duration: 2.8 business days (threshold: 2.0 business days)
Exceeded by 6.6 business hours
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Rick Charles
Scheduled
Apr 16, 8:00 AM
Created
Oct 28, 9:42 AM
Invoice #
N/A

Work Details (18)

Name Type Status Qty Amount Date
WL-03189612 Labor Open 2 $0.00 Apr 16, 8:26 PM
WL-03189613 Labor Open 4 $237.50 Apr 16, 8:26 PM
WL-03189614 Labor Open 2 $155.00 Apr 16, 8:26 PM
WL-03189615 Expenses Open 1 $0.00 Apr 16, 8:26 PM
WL-03189616 Expenses Open 1 $0.00 Apr 16, 8:26 PM
WL-03189617 Expenses Open 1 $0.00 Apr 16, 8:26 PM
WL-03189618 Expenses Open 1 $0.00 Apr 16, 8:26 PM
WL-03189619 Travel Open 35 $0.00 Apr 16, 8:26 PM
WL-03189620 Travel Open 35 $0.00 Apr 16, 8:26 PM
WL-03191785 Labor Open 1.75 $0.00 Apr 18, 9:11 AM
WL-03191786 Labor Open 4.75 $475.00 Apr 18, 9:11 AM
WL-03191787 Labor Open 1.75 $310.00 Apr 18, 9:11 AM
WL-03191788 Expenses Open 1 $0.00 Apr 18, 9:11 AM
WL-03191789 Expenses Open 1 $0.00 Apr 18, 9:11 AM
WL-03191790 Expenses Open 1 $0.00 Apr 18, 9:11 AM
WL-03191791 Travel Open 35 $0.00 Apr 18, 9:11 AM
WL-03191792 Travel Open 35 $0.00 Apr 18, 9:11 AM
WL-03197585 Labor Open 0.016666666666667 $114.00 Apr 23, 10:26 AM

Details