Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311697 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Mercy Medical Center-Clinton — 1410 North 4th Street, Clinton IA, 52732

Oct 28, 2025 → Present

🟢 On Track
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
⚠ 195 biz days overdue
Active: 198 biz days
▶ Clock Running
Status: Created
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 28 → Oct 28, 2025
0 business days (counted)
Running total: 0 of ? biz days used
198d
▶ Clock Running
Status: Ready for Scheduling
Oct 28 → Aug 16, 2026
198 business days (counted)
Running total: 198 of ? biz days used
Created: Oct 28, 2025 Today
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 28 → Oct 28 Created ▶ Running 0 0
Oct 28 → Oct 28 Scheduled ▶ Running 0 0
Oct 28 → Aug 16 Ready for Scheduling ▶ Running 198 198
Dispatch 0.0d
Coordinators 0.0d
⚠ Overdue
Dispatch
0.0 days
Coordinators
0.0 days
Created: Oct 28, 2025 Due: Dec 31, 2025 (228 days overdue)
📅
198.8 days Total Age
⏱️
0.0d in Scheduled Longest Stage
🔄
2 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
On Track
Ready for Scheduling • 291 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/28/2025 from Kim Ciero; 1315 CM ack msg; LM w/BB; 1829 BB decline; LM w/Kim

Timeline

📋
▶
3 Work Order Created Oct 28, 1:26 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Caitlin Mcgee
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Ready for Scheduling
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
CSOL Admin
Scheduled
Dec 9, 8:00 AM
Created
Oct 28, 1:26 PM
Invoice #
N/A

Details