Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311731 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Oct 28, 2025 → Jan 8, 2026

✅ Completed
P5 5 business days from creation
Target: Nov 4, 2025
🕐 Clock stopped: Completed (Jan 8)
⏸ 7d excluded (parts wait + holding)
✗ SLA Missed (57d late)
Dispatch 0.0d
Material Management 6.3d
Coordinators 47.3d
Billing 0.3d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.3 days
Over SLA
Coordinators
47.3 days
Over SLA
Billing
0.3 days
Created: Oct 28, 2025 Due: Nov 4, 2025 Completed: Jan 8, 2026 (64 days late)
📅
52.6 days Total Age
⏱️
40.6d in Reschedule Longest Stage
🔄
9 transitions Status Changes
⚠️
48.5d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits (1 reschedule)
4 on-site visits — why were multiple trips needed?
Visit 1 Oct 28, 2025
Visit 2 Oct 31, 2025
Visit 3 Nov 16, 2025
Visit 4 Jan 8, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 198 days old
🚨
Primary Delay 40.6 days stuck in "Reschedule"
⏱️
Total Delay 48.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
6.5d / 0.5d SLA
Awaiting Parts
6.3d / 3.0d SLA
Reschedule
40.6d / 2.0d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
replaced cam brake dampner - cycle tested unit - returned to service
🔍 Technician Findings
troubleshot stretcher - part needed 1040006209
⚠️ Problem Description
cam brake dampner inop part needed Dessin, Yves
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Oct 28, 2:59 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Oct 28, 3:05 PM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Oct 28, 4:50 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 50m
📦
▶
2 Parts Requested Oct 28, 5:37 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 46m
⏳ 3.4 business days
⏱️
7x Labor Added Oct 31, 4:33 AM
Type: Labor, Expenses
Status: Open
Qty: 8, 1
💵
Expenses Added Oct 31, 4:54 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Nov 1, 1:16 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
🔩
▶
2 2x Parts Added Nov 5, 2:10 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 21h
⚠️ 8.0 business days
⏱️
2x Labor Added Nov 16, 8:34 PM
Type: Labor, Expenses
Status: Open
Qty: 9, 1
🚨 33.0 business days
👷
▶
2 Technician Assigned Dec 31, 3:59 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Reschedule
To: Assigned
Duration in Previous: 56d 1h
⚠️ 7.0 business days
⏱️
▶
2 2x Labor Added Jan 8, 12:50 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 7d 20h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 9, 1:35 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 0h
📨
▶
2 Status: Invoice Pending Jan 9, 3:52 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 26.0 business days
🧾
Invoice Created Feb 13, 10:24 AM
Invoice Number: SM-250929

Bottlenecks

Awaiting Parts
Duration: 6.3 business days (threshold: 3.0 business days)
Exceeded by 3.3 business days
Reschedule
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Assigned
Duration: 6.4 business days (threshold: 4.0 business hours)
Exceeded by 5.9 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.2 business hours

🔗 Related Artifacts

📦
Parts Order 00084346
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Oct 28, 2:59 PM
Invoice #
SM-250929

Work Details (18)

Name Type Status Qty Amount Date
WL-02986681 Labor Open 1 $0.00 Oct 28, 3:05 PM
WL-02986682 Labor Open 1 $0.00 Oct 28, 3:05 PM
WL-02991259 Labor Open 8 $0.00 Oct 31, 4:33 AM
WL-02991260 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991261 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991262 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991263 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991264 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991265 Expenses Open 1 $0.00 Oct 31, 4:33 AM
WL-02991266 Expenses Open 1 $0.00 Oct 31, 4:54 AM
WL-02992854 Expenses Open 1 $0.00 Nov 1, 1:16 AM
WL-02992855 Expenses Open 1 $0.00 Nov 1, 1:19 AM
WL-02997202 Parts Open 1 $0.00 Nov 5, 2:10 PM
WL-02997203 Expenses Open 1 $0.00 Nov 5, 2:10 PM
WL-03009357 Labor Open 9 $0.00 Nov 16, 8:34 PM
WL-03009358 Expenses Open 1 $0.00 Nov 16, 8:34 PM
WL-03057580 Labor Open 1 $0.00 Jan 8, 12:50 PM
WL-03057581 Labor Open 1 $0.00 Jan 8, 12:50 PM

Details