Created: Oct 29, 2025
Due: Nov 3, 2025
Completed: Nov 19, 2025 (15 days late)
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15.0 daysTotal Age
⏱️
8.3d in ScheduledLongest Stage
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9 transitionsStatus Changes
⚠️
10.3d overTotal Delay
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3 orders, 0 quotesParts & Quotes
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4 linesWork Details
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1 visitOn-Site Trips
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CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay8.3 days stuck in "Scheduled"
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Total Delay10.3 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
L2 Screening
0.4d / 1.0d SLA
Awaiting Parts
7.0d / 3.0d SLA
Ready for Scheduling
0.2d / 1.0d SLA
Scheduled
8.3d / 2.0d SLA
Completed
0.5d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
871-0001-02R OUT OF STOCK 10/29/2025 JJ
10/31/25 lcoonrod
received CF-80775 for weight scale issue. Per Teresa, the screens are reversed. She cannot test to see if weight is working.
🔧Work Performed
**Switched connections on of so as screen graphics are in the top screen as they should be.
**Logged into kiosk menu and checked all the functions to confirm any other issues.
**Found that loadcell was not communicating with pc. Open load cell box and disconnected all connections and reseated everything. Logged into kiosk menu and was able to detect the device.
**Was able to confirm full functionality of weight scale as well as calibrate the scale.
**Ran full cycle test to confirm all changes were completed properly.
**Spoke with Phil @L2 and he confirmed everything good on his end.
🔍Technician Findings
Unit OOS
Upon arrival found as screen graphics IB touchscreen and vice versa.
⚠️Problem Description
Tech will be sent a loadcell and Scale box
Tech must replace all parts and restore functionality.
Special Instructions: Heartbeat Missing "Weight Scale”.
Special Instructions: Heartbeat Missing "Weight Scale”.
Tech will be shipped replacement advertisement monitor.
Tech will replace and restore functionality.
Resolution settings
1440×900 / 60HZ top
800×600 / 60HZ bottom
Per chatter from Phil in WO-01309075
please create a follow up WO for the same issue a top ad monitor.
Use this password to access the kiosk: CPYJA22P
If swapping out a PC, you would use: miker0me0g0lfech0
There is a mandatory 4 business day timeline in which to complete this work. If you have questions or require technical support during the service, call 931-284-4999 and follow the prompts to reach the EMSAR Level II Support team for assistance (Support Hours are Monday-Friday from 8:00 AM EST until 8:00 PM EST). Provide the team member with the Work Order number, location, and problem description. At the completion of the service contact the EMSAR Level II Support team so that they can remotely verify that the kiosk is online and operational.
**ALL NON-EMSAR TECHNICIANS: You must check in from the location as soon as you arrive onsite and before you begin working on the kiosk. Call 931-284-4999 and follow the prompts. If there are any questions about the service expectations, use this opportunity to ask the Level II Support team.**
📄Description
Merge KMY Kiosk
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Email:RE: Boston Childrens Hospital - Division of Nephrology -- Midmark Repair -- WO-01313467 [EXTERNAL]
Completed Nov 12, 2025
From: Frehiwot.Antenen@childrens.harvard.edu
To: ksmith@emsar.com
Yes, that works. Thank you!
From: Kourtney Smith <ksmith@emsar.com>
Sent: Wednesday, November 12, 2025 11:12 AM
To: Antenen, Frehiwot <Frehiwot.Antenen@childrens.harvard.edu>
Subject: RE: Boston Childrens Hospital - Division of Nephrology -- Midmark Repair -- WO-01313467 [EXTERNAL]
* External Email - Caution *
Good Morning,
The technician advised we needed to reschedule due to no parking availab
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Outbound to +12032613691
Completed Oct 31, 2025
received CF-80775 for weight scale issue. Per Teresa, the screens are reversed. She cannot test to see if weight is working.
Oct 31, 2025 3:09pm
@Phillip Castillo @Emmanuel Morales We received CF-80775 for weight scale issue. Per Teresa, the screens are reversed. She cannot test to see if weight is working. This WO already exists. Please review to see if any additional parts are needed. Thank you @Nicole Floyd
Nov 6, 2025 1:24pm
@Emmanuel Morales What is the reasoning for the 2 part orders? Are you able to add all parts on on order and request a cancellation for the other?