Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311794 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 29, 2025 → Nov 21, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Tech Off Site (Oct 30)
✓ SLA Met (62d early)
Dispatch 0.0d
Coordinators 0.0d
Field Work 18.4d
Billing 2.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
18.4 days
Over SLA
Billing
2.5 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Nov 21, 2025 (40 days early)
📅
18.0 days Total Age
⏱️
10.0d in Completed Longest Stage
🔄
8 transitions Status Changes
⚠️
16.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Konstantin Barskiy — scheduling delays attributed to technician, not coordinators
Visit 1 Oct 29, 2025
Visit 2 Nov 8, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 10.0 days stuck in "Completed"
⏱️
Total Delay 16.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
0.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
7.0d / 2.0d SLA
Completed
10.0d / 1.0d SLA
Closed
1.6d / 1.0d SLA
07e-Partial Project
3.0d
Ready to Bill
2.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
10/29/2025 ALuman - dispatch to Konstantin Barskiy for SN 100380055 located at US Med Orlando
🔧 Work Performed
IMPLEMENTED FCO86600066 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
🔍 Technician Findings
IMPLEMENTED FCO86600066 AS PER FCO INSTRUCTION. ALL PA RESULTS PASSED. DEVICE READY FOR PATIENT USE.
⚠️ Problem Description
FCO86600066 – V60/V60 Plus Ventilator – Ventilator Loss of Function W/O Alarm & CSA Labeling Remedy
📄 Description
V60 Ventilator
📞 Call Description
FCO86600066

Timeline

📋
Work Order Created Oct 29, 8:55 AM
Work Order: WO-01311794
Type: FCO
Priority: PC
📅
▶
4 Dispatch Scheduled Oct 29, 9:01 AM
Dispatch Scheduled → Status: Scheduled → Technician Assigned → Status: Tech On Site
🗓️
Status: Scheduled by Ashley Luman
From: Entered
To: Scheduled
Duration in Previous: 6m
👷
Technician Assigned by Ashley Luman
Technician: Konstantin Barskiy
🔧
Status: Tech On Site by Konstantin Barsky
From: Scheduled
To: Tech On Site
Duration in Previous: 2m
🚗
▶
2 Status: Tech Off Site Oct 29, 11:19 PM
Status: Tech Off Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1, 1.5
⚠️ 7.1 business days
⏱️
▶
2 Labor Added Nov 8, 7:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Konstantin Barsky
From: Tech Off Site
To: Completed
Duration in Previous: 9d 21h
🚨 10.0 business days
🏁
Status: Closed by Konstantin Barsky Nov 21, 2:27 PM
From: Completed
To: Closed
Duration in Previous: 12d 18h
⏳ 2.0 business days
⏱️
Labor Added Nov 24, 10:16 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
📋
Status: 07e-Partial Project by Timothy Amburgey Nov 24, 10:23 AM
From: Closed
To: 07e-Partial Project
Duration in Previous: 2d 19h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Nov 26, 3:02 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 4h
⏳ 2.5 business days
💰
Status: Invoiced by Josh Longway Nov 28, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 1d 12h

Bottlenecks

Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours
Tech Off Site
Duration: 7.0 business days (threshold: 2.0 business days)
Exceeded by 5.0 business days
Completed
Duration: 10.0 business days (threshold: 1.0 business days)
Exceeded by 9.0 business days
Closed
Duration: 1.6 business days (threshold: 1.0 business days)
Exceeded by 4.5 business hours
Ready to Bill
Duration: 2.5 business days (threshold: 1.0 business days)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Konstantin Barskiy
Scheduled
Oct 29, 8:00 AM
Created
Oct 29, 8:55 AM
Invoice #
N/A

Work Details (5)

Name Type Status Qty Amount Date
WL-02989311 Labor Open 1 $0.00 Oct 29, 11:23 PM
WL-02989312 Labor Open 1.5 $142.50 Oct 29, 11:23 PM
WL-02989313 Labor Open 1 $155.00 Oct 29, 11:23 PM
WL-03001288 Labor Open 0.25 $0.00 Nov 8, 7:43 PM
WL-03018293 Labor Open 0.016666666666667 $38.00 Nov 24, 10:16 AM

Details