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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01311937 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS EASTSIDE — 125 Commonwealth Dr, Greenville SC, 29615

Oct 29, 2025 → Mar 5, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Nov 5, 2025
✗ SLA Missed (67 biz days late)
Active: 72 biz days
Paused: 13 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Mar 6, 2026)
SLA Target
▶ Clock Running
Status: Created
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Oct 29 → Oct 29, 2025
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Assigned
Oct 29 → Oct 31, 2025
2 business days (counted)
Running total: 2 of 5 biz days used
⏸6d
⏸ Clock Paused
Status: Awaiting Parts
Oct 31 → Nov 10, 2025
6 business days (not counted)
25d
▶ Clock Running
Status: Reschedule
Nov 10 → Dec 18, 2025
25 business days (counted)
Running total: 27 of 5 biz days used
⏸7d
⏸ Clock Paused
Status: Awaiting Parts
Dec 18 → Dec 30, 2025
7 business days (not counted)
44d
▶ Clock Running
Status: Reschedule
Dec 30 → Mar 5, 2026
44 business days (counted)
Running total: 71 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Mar 5 → Mar 6, 2026
1 business day (counted)
Running total: 72 of 5 biz days used
Created: Oct 29, 2025 Completed: Mar 6, 2026
Business Days Used 72 / 5
0 5d budget +67d over
Show SLA Clock Detail (8 periods)
Period Status Clock Biz Days Running Total
Oct 29 → Oct 29 Created ▶ Running 0 0 / 5
Oct 29 → Oct 29 Ready for Scheduling ▶ Running 0 0 / 5
Oct 29 → Oct 31 Assigned ▶ Running 2 2 / 5
Oct 31 → Nov 10 Awaiting Parts ⏸ Paused 6 —
Nov 10 → Dec 18 Reschedule ▶ Running 25 27 / 5
Dec 18 → Dec 30 Awaiting Parts ⏸ Paused 7 —
Dec 30 → Mar 5 Reschedule ▶ Running 44 71 / 5
Mar 5 → Mar 6 Tech On Site ▶ Running 1 72 / 5
Dispatch 0.0d
Material Management 15.0d
Coordinators 71.1d
Field Work 0.7d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Material Management
15.0 days
Over SLA
Coordinators
71.1 days
Over SLA
Field Work
0.7 days
Billing
0.2 days
Created: Oct 29, 2025 Due: Nov 5, 2025 Completed: Mar 6, 2026 (120 days late)
📅
84.7 days Total Age
⏱️
44.3d in Reschedule Longest Stage
🔄
12 transitions Status Changes
⚠️
77.1d over Total Delay
📦
2 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits (2 reschedules)
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joe Evans — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 21, 2025
Visit 2 Mar 5, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 288 days old
🚨
Primary Delay 44.3 days stuck in "Reschedule"
⏱️
Total Delay 77.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
1.7d / 0.5d SLA
Awaiting Parts
15.0d / 3.0d SLA
Reschedule
69.3d / 2.0d SLA
Tech On Site
0.7d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.6d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Removed and replaced left stirrup. Removed and replace lockout switch. Test and observe normal operation.
🔍 Technician Findings
Left stirrup stuck. Lockout switch not working
⚠️ Problem Description
Left stirrup wont move Evans, Joe
📄 Description
Birthing Bed

Timeline

📋
▶
2 Work Order Created Oct 29, 3:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Oct 29, 4:08 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 20m
⏳ 2.0 business days
📦
▶
2 Parts Requested Oct 30, 9:39 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Assigned
To: Awaiting Parts
Duration in Previous: 1d 5h
⚠️ 7.3 business days
🔩
▶
2 2x Parts Added Nov 10, 6:22 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 10d 21h
⚠️ 8.7 business days
⏱️
3x Labor Added Nov 23, 10:38 PM
Type: Labor
Status: Open
Qty: 1, 5.5, 0.98333333333333
🚨 17.0 business days
📦
▶
2 Parts Requested Dec 18, 11:14 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Joe Evans
From: Reschedule
To: Awaiting Parts
Duration in Previous: 37d 16h
⚠️ 8.0 business days
🔩
▶
2 2x Parts Added Dec 30, 4:52 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Keith Fricke
From: Awaiting Parts
To: Reschedule
Duration in Previous: 12d 5h
🚨 44.9 business days
🔧
▶
2 Status: Tech On Site Mar 5, 2:50 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 1.5, 6, 0.98333333333333
✔️
▶
2 Status: Completed Mar 5, 8:18 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Joe Evans
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.5 business days
📄
Status: Ready to Bill by Hannah Shaw Mar 10, 12:35 AM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 3h
📨
▶
2 Status: Invoice Pending Mar 10, 2:20 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 10, 8:00 AM
Invoice Number: SM-256049

Bottlenecks

Assigned
Duration: 1.7 business days (threshold: 4.0 business hours)
Exceeded by 1.2 business days
Awaiting Parts
Duration: 7.0 business days (threshold: 3.0 business days)
Exceeded by 4.0 business days
Reschedule
Duration: 25.1 business days (threshold: 2.0 business days)
Exceeded by 23.1 business days
Awaiting Parts
Duration: 8.0 business days (threshold: 3.0 business days)
Exceeded by 5.0 business days
Reschedule
Duration: 44.3 business days (threshold: 2.0 business days)
Exceeded by 42.3 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

📦
Parts Order 00084524
Closed
📦
Parts Order 00086982
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Oct 29, 3:48 PM
Invoice #
SM-256049

Work Details (10)

Name Type Status Qty Amount Date
WL-03002570 Parts Open 1 $0.00 Nov 10, 6:22 PM
WL-03002571 Expenses Open 1 $0.00 Nov 10, 6:22 PM
WL-03017965 Labor Open 1 $0.00 Nov 23, 10:38 PM
WL-03017966 Labor Open 5.5 $0.00 Nov 23, 10:38 PM
WL-03017967 Labor Open 0.98333333333333 $0.00 Nov 23, 10:38 PM
WL-03050203 Parts Open 1 $0.00 Dec 30, 4:52 PM
WL-03050204 Expenses Open 1 $0.00 Dec 30, 4:52 PM
WL-03131749 Labor Open 1.5 $0.00 Mar 5, 2:55 PM
WL-03131750 Labor Open 6 $0.00 Mar 5, 2:55 PM
WL-03131751 Labor Open 0.98333333333333 $0.00 Mar 5, 2:55 PM

Details