Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312000 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Oct 29, 2025 → Dec 4, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (34d early)
Dispatch 0.0d
Coordinators 21.3d
Field Work 5.1d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
21.3 days
Over SLA
Field Work
5.1 days
Over SLA
Billing
1.3 days
Over SLA
Created: Oct 29, 2025 Due: Dec 31, 2025 Completed: Dec 4, 2025 (27 days early)
📅
26.4 days Total Age
⏱️
21.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
23.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 197 days old
🚨
Primary Delay 21.3 days stuck in "Scheduled"
⏱️
Total Delay 23.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
21.3d / 2.0d SLA
Completed
5.1d / 1.0d SLA
Closed
0.4d / 1.0d SLA
07e-Partial Project
0.1d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/29/2025 RArnold - dispatching to Raymond for SN#100179952 located at US MED in Orlando FL

🔧 Work Performed
FCO86600069. Travel home.
🔍 Technician Findings
FCO86600069.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Oct 29, 5:09 PM
Work Order: WO-01312000
Type: FCO
Priority: PC
👷
▶
3 Technician Assigned Oct 29, 5:18 PM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Rebecca Arnold
Scheduled For: 2025-10-29T12:00:00.000+0000
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 9m
🚨 14.8 business days
📅
Dispatch Scheduled by Ashley Luman Nov 18, 11:43 AM
Scheduled For: 2025-11-24T13:00:00.000+0000
⚠️ 5.0 business days
💵
Expenses Added Nov 24, 3:34 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
📅
Dispatch Scheduled by Erin Martin Nov 26, 10:46 AM
Scheduled For: 2025-11-26T13:00:00.000+0000
⏳ 2.0 business days
⏱️
▶
2 4x Labor Added Nov 27, 6:07 PM
4x Labor Added → Status: Completed
✔️
Status: Completed by Raymond Ebanks
From: Scheduled
To: Completed
Duration in Previous: 29d 1h
⚠️ 5.7 business days
🏁
Status: Closed by Raymond Ebanks Dec 4, 12:57 PM
From: Completed
To: Closed
Duration in Previous: 6d 18h
⏱️
▶
2 Labor Added Dec 4, 3:54 PM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 2h 59m
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 31m
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number: SM-248270

Bottlenecks

Scheduled
Duration: 21.3 business days (threshold: 2.0 business days)
Exceeded by 19.3 business days
Completed
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Raymond Ebanks
Scheduled
Nov 26, 8:00 AM
Created
Oct 29, 5:09 PM
Invoice #
SM-248270

Work Details (6)

Name Type Status Qty Amount Date
WL-03018782 Expenses Open 1 $0.00 Nov 24, 3:34 PM
WL-03021825 Labor Open 3 $285.00 Nov 27, 6:07 PM
WL-03021826 Labor Open 4 $465.00 Nov 27, 6:07 PM
WL-03021827 Expenses Open 1 $0.00 Nov 27, 6:07 PM
WL-03021828 Travel Open 233 $0.00 Nov 27, 6:07 PM
WL-03026653 Labor Open 0.016666666666667 $114.00 Dec 4, 3:54 PM

Details