Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312040 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 WellStar West GeorgiaMedical Center — 1514 Vernon Rd, Lagrange GA, 30240

Oct 30, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Nov 16)
⏸ 3d excluded (parts wait + holding)
✓ SLA Met (410d early)
Dispatch 0.5d
Holding 12.8d (excluded)
Coordinators 0.1d
Field Work 4.0d
Billing 1.0d
✓ SLA Met
Dispatch
0.5 days
Over SLA
Holding (excluded from total)
12.8 days
Coordinators
0.1 days
Field Work
4.0 days
Over SLA
Billing
1.0 days
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Nov 20, 2025 (406 days early)
📅
16.0 days Total Age
⏱️
10.0d in On Hold Longest Stage
🔄
10 transitions Status Changes
⚠️
3.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Marvin Rivas — scheduling delays attributed to technician, not coordinators
Visit 1 Nov 10, 2025
Visit 2 Nov 11, 2025

AI Analysis

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Completed with minor delays
Invoiced • 196 days old
🚨
Primary Delay 10.0 days stuck in "On Hold"
⏱️
Total Delay 3.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.5d / 0.5d SLA
Ready for Release
2.8d
On Hold
10.0d
Scheduled
0.1d / 2.0d SLA
Tech On Site
1.0d / 1.0d SLA
Completed
3.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
WO Correction Needed
1.0d
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/16/2025 - MR - awaiting return of signed ANR.

11/14/2025 EMartin dispatching to FSE per Fady request for ANR

11/03/2025 EMartin rcvd email from Charlinda "I was unsuccessful in locating any of these in our database." 

10/30/2025 EMartin sent email to Trotter, Charlinda <Charlinda.Trotter@wellstar.org> for update on devices left in the network 

10/30/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01307783) -Follow up notes - Need EWO for WO-13772525


-Previous notes -

10/17/2025 EMartin dispatching to FSE for onsite continuation for remaining devices at Wellstar Lagrange

10/06/2025 EMartin dup WO for site will request cancellation once all IPs on case are completed / WO can be used as follow up for other sites with IPs on this case 

10/06/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01305801) -Follow up notes - WO-13593678

5 Devices remaining


-previous notes -

09/26/2025 EMartin rcvd email from Charlinda "Wellstar Douglas Biomed contact is Mike Shedd 470-644-4234" replied to Mike Mike.Shedd@wellstar.org advising FSE finishing up Griffin location will start his site on 10/01/25

09/23/2025 EMartin rcvd email from Charlinda with device locations advised FSE will start at Douglas location on 09/29/25 first


09/23/2025 EMartin called 470.644.4236 / Tom Word thomas.word@wellstar.org line just rang to answer sent follow up email for update on devices


called (470) 644-6000 to transfer to biomed spk with Charlinda asked to email her the list and she will cross reference inventory at Douglasville location sent email to charlinda.trotter@wellstar.org

🔧 Work Performed
DEVICES LOCATED AT THE WELLSTAR SPALDING LOCATION. Hello Charlinda, Please see below for S/N SP04302---H353300090A14 SP04324---H3533216283BD SP04316---H35332476E5FC SP04321---H353321069149 These are physically verified on device label. Thank you. Dipesh Patel Lead Biomed Tech. Wellstar Health System Wellstar Spalding, Sylvan Grove dipeshkumar.patel@wellstar.org C: (478)-662-0919 O: (770)793-5265 _____________________________________________________________ CANCELED - ANR 4 devices customer, Charlinda Trotter, is unable to locate in inventory. Location unknown.
🔍 Technician Findings
DEVICES LOCATED AT THE WELLSTAR SPALDING LOCATION.
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 30, 9:26 AM
Work Order: WO-01312040
Type: FCO
Priority: PC
✅
Status: Ready for Release by Erin Martin Oct 30, 1:35 PM
From: Entered
To: Ready for Release
Duration in Previous: 4h 9m
⏳ 3.0 business days
⏸️
Status: On Hold by Erin Martin Nov 3, 10:49 AM
From: Ready for Release
To: On Hold
Duration in Previous: 3d 22h
🚨 10.0 business days
👷
▶
3 Technician Assigned Nov 14, 9:25 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Erin Martin
From: On Hold
To: Scheduled
Duration in Previous: 10d 22h
📅
Dispatch Scheduled by Erin Martin
Scheduled For: 2025-11-14T17:00:00.000+0000, 2025-11-14T13:00:00.000+0000
🔧
Status: Tech On Site by Marvin Rivas Nov 14, 10:06 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 41m
⏳ 1.0 business days
⏱️
Labor Added Nov 16, 1:15 PM
Type: Labor
Status: Open
Qty: 9.25
⏱️
3x Labor Added Nov 16, 1:45 PM
Type: Labor
Status: Open
Qty: 3.75, 0.5, 9.75
✔️
Status: Completed by Marvin Rivas Nov 16, 1:59 PM
From: Tech On Site
To: Completed
Duration in Previous: 2d 3h
⏳ 3.0 business days
🏁
Status: Closed by Marvin Rivas Nov 19, 11:29 AM
From: Completed
To: Closed
Duration in Previous: 2d 21h
✏️
Status: WO Correction Needed by Timothy Amburgey Nov 20, 8:41 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 21h 11m
✔️
Status: Completed by Marvin Rivas Nov 20, 4:49 PM
From: WO Correction Needed, Completed
To: Completed, Closed
Duration in Previous: 8h 8m, 0m
📄
▶
2 Status: Ready to Bill Nov 21, 8:58 AM
Status: Ready to Bill → Status: Invoice Pending
📨
Status: Invoice Pending by Timothy Amburgey
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2m, 0m
⏳ 2.0 business days
🧾
Invoice Created Nov 24, 12:40 PM
Invoice Number: SM-247319

Bottlenecks

Entered
Duration: 4.2 business hours (threshold: 4.0 business hours)
Exceeded by 0.2 business hours
Completed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Marvin Rivas
Scheduled
Nov 14, 8:00 AM
Created
Oct 30, 9:26 AM
Invoice #
SM-247319

Work Details (4)

Name Type Status Qty Amount Date
WL-03009149 Labor Open 9.25 $0.00 Nov 16, 1:15 PM
WL-03009159 Labor Open 3.75 $0.00 Nov 16, 1:45 PM
WL-03009160 Labor Open 0.5 $0.00 Nov 16, 1:45 PM
WL-03009161 Labor Open 9.75 $0.00 Nov 16, 1:45 PM

Details