Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312102 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Oct 30, 2025 → Feb 24, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Dec 31, 2026
✓ SLA Met (213 biz days early)
Active: 48 biz days
Paused: 28 biz days
🕐 Clock stopped: Canceled (Feb 24, 2026)
▶ Clock Running
Status: Created
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
⏸28d
⏸ Clock Paused
Status: Ready for Release
Nov 3 → Dec 16, 2025
28 business days (not counted)
46d
▶ Clock Running
Status: On Hold
Dec 16 → Feb 24, 2026
46 business days (counted)
Running total: 48 of ? biz days used
Created: Oct 30, 2025 Canceled: Feb 24, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Oct 30 → Nov 3 Created ▶ Running 2 2
Nov 3 → Dec 16 Ready for Release ⏸ Paused 28
Dec 16 → Feb 24 On Hold ▶ Running 46 48
Dispatch 3.0d
Holding 75.4d (excluded)
✓ SLA Met
Dispatch
3.0 days
Over SLA
Holding (excluded from total)
75.4 days
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Feb 24, 2026 (310 days early)
📅
77.0 days Total Age
⏱️
46.8d in On Hold Longest Stage
🔄
3 transitions Status Changes
⚠️
2.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
0 lines Work Details

AI Analysis

Powered by OpenAI
Generating AI analysis...
On Track
Canceled • 289 days old
🚨
Primary Delay 46.8 days stuck in "On Hold"
⏱️
Total Delay 2.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Release
28.6d
On Hold
46.8d

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/16/2025 EMartin all IPs completed on case requesting cancellation 


12/04/2025 Cever this is a duplicate to WO-13771930 FSE will complete FCO and repair Monday Dec 8th then this can be cancelled

11/03/2025 EMartin FCO will be completed with repair 

10/30/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01308971) -Follow up notes - Need EWOs for WO-13767296 and WO-13771930


-Previous notes -

10/20/2025 EMartin dispatching to FSE onsite per request

10/14/2025 EMartin FCO will be completed with repair once repair WO is RFS

10/13/2025 SRobinson- Created follow up WO for the remaining. (Old wO-01308441) -Follow up notes - Device continues to fail. Created followup PWO-13706630


-Previous notes -

10/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01283518) -No follow up notes -


-Previous notes -


09/29/2025 EMartin sent email to Danny advising FSE onsite 10/06/25 to complete device

07/28/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/24/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/23/2025 SRobinson - Created follow up WO for the remaining device on this case. (Old WO-01283129) -No follow up notes -


-Previous notes -


06/19/2025 RArnold - WO created for Ty per his request

⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 30, 12:18 PM
Work Order: WO-01312102
Type: FCO
Priority: PC
3.0 business days
Status: Ready for Release by Erin Martin Nov 3, 2:04 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 2h
🚨 29.0 business days
⏸️
Status: On Hold by Erin Martin Dec 16, 12:45 PM
From: Ready for Release
To: On Hold
Duration in Previous: 42d 22h
🚨 46.9 business days
🚫
Status: Canceled by Mandy Newman Feb 24, 6:53 AM
From: On Hold
To: Canceled
Duration in Previous: 69d 18h

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Canceled
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Unassigned
Scheduled
N/A
Created
Oct 30, 12:18 PM
Invoice #
N/A

Details