Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312104 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 Atrium Health - Cleveland Carolina Health — 201 E Grover St, Shelby NC, 28150

Oct 30, 2025 → Dec 9, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2026
🕐 Clock stopped: Completed (Dec 9)
⏸ 30d excluded (parts wait + holding)
✓ SLA Met (387d early)
Dispatch 3.0d
Holding 23.6d (excluded)
Coordinators 4.0d
Field Work 0.0d
✓ SLA Met
Dispatch
3.0 days
Over SLA
Holding (excluded from total)
23.6 days
Coordinators
4.0 days
Over SLA
Field Work
0.0 days
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Dec 9, 2025 (387 days early)
📅
29.0 days Total Age
⏱️
23.6d in Ready for Release Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 196 days old
🚨
Primary Delay 23.6 days stuck in "Ready for Release"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.0d / 0.5d SLA
Ready for Release
23.6d
Assigned
0.0d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

12/15/2025 SRobinson- Created follow up WO for the remaining. (WO-01326541)

11/03/2025 EMartin FCO will be completed with repair 

10/30/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01308971) -Follow up notes - Need EWOs for WO-13767296 and WO-13771930


-Previous notes -

10/20/2025 EMartin dispatching to FSE onsite per request

10/14/2025 EMartin FCO will be completed with repair once repair WO is RFS

10/13/2025 SRobinson- Created follow up WO for the remaining. (Old wO-01308441) -Follow up notes - Device continues to fail. Created followup PWO-13706630


-Previous notes -

10/08/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01283518) -No follow up notes -


-Previous notes -


09/29/2025 EMartin sent email to Danny advising FSE onsite 10/06/25 to complete device

07/28/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/24/2025 EMartin FCO will be completed with repair once repair WO is RFS

06/23/2025 SRobinson - Created follow up WO for the remaining device on this case. (Old WO-01283129) -No follow up notes -


-Previous notes -


06/19/2025 RArnold - WO created for Ty per his request

🔧 Work Performed
Travel to site. meet and have discussion with POC. Get parts for repair and start setup. Checked parts, part#'s on boxes correct, but one box had incorrect part inside. returning part, Follow up created. PWO-14068924. need to reschedule and reorder part. update WO's. Travel from site.
🔍 Technician Findings
Checked parts, part#'s on boxes correct, but one box had incorrect part inside. unable to complete repair before FCO. returning part, Follow up created. PWO-14068924. need to reschedule
⚠️ Problem Description
Trilogy EV300 Ventilator - Machine Flow Sensor Inaccurate Flow Measurements and/or Delivery
📄 Description
Philips Trilogy EV300 Hospital Ventilator (DS2200X11B / 989805661881)
📞 Call Description
FCO86600081

Timeline

📋
Work Order Created Oct 30, 12:20 PM
Work Order: WO-01312104
Type: FCO
Priority: PC
⏳ 3.0 business days
✅
Status: Ready for Release by Erin Martin Nov 3, 2:03 PM
From: Entered
To: Ready for Release
Duration in Previous: 4d 2h
🚨 24.0 business days
👷
▶
4 Technician Assigned Dec 4, 8:14 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled → Status: Scheduled
👷
Status: Assigned by Cristina Everetts
From: Ready for Release
To: Assigned
Duration in Previous: 30d 18h
📅
Dispatch Scheduled by Cristina Everetts
Scheduled For: 2025-12-08T13:00:00.000+0000
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
5x Labor Added Dec 9, 9:14 AM
Type: Labor, Travel
Status: Open
Qty: 1.5, 0.75, 67, 66
✔️
▶
2 Status: Completed Dec 9, 9:47 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Patricia Gordon
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Timothy Amburgey Dec 9, 11:07 AM
From: Closed, Ready to Bill, Invoice Pending
To: Ready to Bill, Invoice Pending, Invoiced
Duration in Previous: 1h 18m, 0m
⚠️ 5.0 business days
🧾
Invoice Created Dec 15, 10:36 AM
Invoice Number: SM-248534

Bottlenecks

Entered
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Patricia Gordon
Scheduled
Dec 8, 8:00 AM
Created
Oct 30, 12:20 PM
Invoice #
SM-248534

Work Details (5)

Name Type Status Qty Amount Date
WL-03031089 Labor Open 1.5 $0.00 Dec 9, 9:14 AM
WL-03031090 Labor Open 0.75 $0.00 Dec 9, 9:14 AM
WL-03031091 Labor Open 1.5 $0.00 Dec 9, 9:14 AM
WL-03031092 Travel Open 67 $0.00 Dec 9, 9:14 AM
WL-03031093 Travel Open 66 $0.00 Dec 9, 9:14 AM

Details