Work Order 360 View
Detailed work order timeline, KPIs, and analysis
PSM
SLA Clock
Last business day of October 2025 · Target: Oct 31, 2025
⚠ 195 biz days overdue
▶ Clock Running
Status: Created
Oct 30 → Oct 30, 2025
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Scheduled
Oct 30 → Nov 3, 2025
2 business days (counted)
Running total: 2 of ? biz days used
194d
▶ Clock Running
Status: Ready for Scheduling
Nov 3 → Aug 16, 2026
194 business days (counted)
Running total: 196 of ? biz days used
Created: Oct 30, 2025
Today
Show SLA Clock Detail (3 periods)
| Period |
Status |
Clock |
Biz Days |
Running Total |
| Oct 30 → Oct 30 |
Created |
▶ Running
|
0 |
0 |
| Oct 30 → Nov 3 |
Scheduled |
▶ Running
|
2 |
2 |
| Nov 3 → Aug 16 |
Ready for Scheduling |
▶ Running
|
194 |
196 |
Coordinators
2.7 days
Over SLA
Created: Oct 30, 2025
Due: Dec 31, 2025 (228 days overdue)
⏱️
2.7d in Scheduled
Longest Stage
🔄
2 transitions
Status Changes
📦
0 orders, 0 quotes
Parts & Quotes
AI Analysis
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🚨
Primary Delay
2.7 days stuck in "Scheduled"
⏱️
Total Delay
0.7 business days over SLA thresholds
SLA vs Actual Time by Status
Ready for Scheduling
0.0d
/ 1.0d SLA
Scheduled
2.7d
/ 2.0d SLA
💬 Activities, Notes & Communications
🔒
Internal CSA Notes
10/30/2025 1411 CM ack msg; LM w/BB ; BB other shift; 11/3/2025 1724 LM w/Betty Jo re NAR
Timeline
📋
🗓️
From:
Ready for Scheduling
To:
Scheduled
Duration in Previous:
0m
📅
From:
Scheduled
To:
Ready for Scheduling
Duration in Previous:
3d 23h
Bottlenecks
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.8 business hours
ℹ️ Work Order Details
Status
Ready for Scheduling
Scheduled
Dec 16, 4:00 PM