Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312215 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Summit Medical Center — 350 Hawthorne Ave., Oakland CA, 94609

Oct 30, 2025 → Jan 12, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Invoiced (Jan 12)
✗ SLA Missed (73d late)
Dispatch 0.0d
Coordinators 52.2d
Billing 1.3d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
52.2 days
Over SLA
Billing
1.3 days
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Jan 12, 2026 (353 days early)
📅
52.1 days Total Age
⏱️
47.1d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
52.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
33 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 5, 2026
Visit 2 Jan 6, 2026
Visit 3 Jan 7, 2026
Visit 4 Jan 8, 2026
Visit 5 Jan 9, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 47.1 days stuck in "Scheduled"
⏱️
Total Delay 52.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
5.1d / 1.0d SLA
Scheduled
47.1d / 2.0d SLA
Closed
3.9d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
1.3d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Julian update; LM w/WZ; 10/29/2025 UPDATE; LM w/WZ; 11/13/2025 1713 LM w/Julian re NAR; 11/6/2025 NNL 1724 ES avail; 1730 LM w/Jonathan re cnfm; 1732 Julian cnfm; 1735 ack cnfm; LM w/ES; 1758 ES ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 30, 7:10 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Entered, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 5.6 business days
👷
▶
2 Technician Assigned Nov 6, 6:18 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 7d 0h
🚨 41.7 business days
💵
▶
3 5x Expenses Added Jan 4, 9:18 AM
5x Expenses Added → 9x Expenses Added → 2x Expenses Added
💵
9x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Jan 4, 9:26 AM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
2 2x Labor Added Jan 6, 9:59 AM
2x Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 8, 0.25
⏳ 2.0 business days
⏱️
3x Labor Added Jan 7, 6:20 PM
Type: Labor
Status: Open
Qty: 0.25, 8
⏳ 1.7 business days
⏱️
3x Labor Added Jan 8, 6:24 PM
Type: Labor
Status: Open
Qty: 0.25, 8
⏱️
Labor Added Jan 9, 9:17 AM
Type: Labor
Status: Open
Qty: 0.25
⏳ 1.0 business days
⏱️
2x Labor Added Jan 10, 9:36 AM
Type: Labor
Status: Open
Qty: 4, 12
⏳ 1.0 business days
🏁
Status: Closed by Caitlin Mcgee Jan 12, 12:10 PM
From: Scheduled
To: Closed
Duration in Previous: 66d 17h
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 15, 4:17 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 4h
📨
Status: Invoice Pending by Hannah Shaw Jan 15, 4:59 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 41m
💰
▶
2 Status: Invoiced Jan 16, 3:42 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251305

Bottlenecks

Ready for Scheduling
Duration: 5.1 business days (threshold: 1.0 business days)
Exceeded by 4.1 business days
Scheduled
Duration: 47.1 business days (threshold: 2.0 business days)
Exceeded by 45.1 business days
Closed
Duration: 3.9 business days (threshold: 1.0 business days)
Exceeded by 2.9 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Eric Smith
Scheduled
Jan 6, 8:00 AM
Created
Oct 30, 7:10 PM
Invoice #
SM-251305

Work Details (33)

Name Type Status Qty Amount Date
WL-03053112 Expenses Open 1 $702.21 Jan 4, 9:18 AM
WL-03053115 Expenses Open 1 $190.21 Jan 4, 9:18 AM
WL-03053113 Expenses Open 1 $179.77 Jan 4, 9:18 AM
WL-03053114 Expenses Open 1 $179.77 Jan 4, 9:18 AM
WL-03053116 Expenses Open 1 $179.77 Jan 4, 9:18 AM
WL-03053117 Expenses Open 1 $66.00 Jan 4, 9:20 AM
WL-03053118 Expenses Open 1 $66.00 Jan 4, 9:20 AM
WL-03053119 Expenses Open 1 $66.00 Jan 4, 9:20 AM
WL-03053120 Expenses Open 1 $66.00 Jan 4, 9:20 AM
WL-03053122 Expenses Open 1 $68.00 Jan 4, 9:21 AM
WL-03053121 Expenses Open 1 $68.00 Jan 4, 9:21 AM
WL-03053124 Expenses Open 1 $68.00 Jan 4, 9:21 AM
WL-03053125 Expenses Open 1 $68.00 Jan 4, 9:21 AM
WL-03053123 Expenses Open 1 $68.00 Jan 4, 9:21 AM
WL-03053126 Expenses Open 1 $14.35 Jan 4, 9:21 AM
WL-03053127 Expenses Open 1 $286.80 Jan 4, 9:22 AM
WL-03053128 Expenses Open 1 $28.00 Jan 4, 9:26 AM
WL-03053129 Expenses Open 1 $28.00 Jan 4, 9:26 AM
WL-03053130 Expenses Open 1 $28.00 Jan 4, 9:26 AM
WL-03053131 Expenses Open 1 $28.00 Jan 4, 9:26 AM
WL-03054573 Labor Open 12 $480.00 Jan 6, 9:59 AM
WL-03054574 Labor Open 0.25 $10.00 Jan 6, 9:59 AM
WL-03054575 Labor Open 8 $830.00 Jan 6, 10:00 AM
WL-03054578 Labor Open 0.25 $10.00 Jan 6, 10:00 AM
WL-03056753 Labor Open 0.25 $10.00 Jan 7, 6:20 PM
WL-03056751 Labor Open 0.25 $10.00 Jan 7, 6:20 PM
WL-03056752 Labor Open 8 $830.00 Jan 7, 6:20 PM
WL-03058308 Labor Open 0.25 $10.00 Jan 8, 6:24 PM
WL-03058309 Labor Open 8 $830.00 Jan 8, 6:24 PM
WL-03058310 Labor Open 0.25 $10.00 Jan 8, 6:24 PM
WL-03059240 Labor Open 0.25 $10.00 Jan 9, 9:17 AM
WL-03060652 Labor Open 4 $830.00 Jan 10, 9:36 AM
WL-03060653 Labor Open 12 $480.00 Jan 10, 9:36 AM

Details