Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312219 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Summit Medical Center — 350 Hawthorne Ave., Oakland CA, 94609

Oct 30, 2025 → Jan 23, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Jan 26)
✗ SLA Missed (87d late)
Coordinators 62.7d
Field Work 0.0d
Billing 2.3d
✗ SLA Missed
Coordinators
62.7 days
Over SLA
Field Work
0.0 days
Billing
2.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Jan 23, 2026 (342 days early)
📅
61.1 days Total Age
⏱️
40.6d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
63.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
41 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026
Visit 5 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 40.6 days stuck in "Scheduled"
⏱️
Total Delay 63.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
22.1d / 1.0d SLA
Scheduled
40.6d / 2.0d SLA
Completed
0.0d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Julian update; LM w/WZ; 10/29/2025 UPDATE; LM w/WZ; 11/13/2025 1713 LM w/Julian re NAR; 11/24/2025 NNL ; 1326 DR avail; 1335 LM w/Jonathan re cnfm; 1954 Julian cnfm; 2025 ack cnfm; LM w/DR; 12/1/2025 1353 CM 2nd msg w/DR; 1356 DR ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 30, 7:12 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 22.6 business days
👷
▶
2 Technician Assigned Dec 1, 2:22 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 31d 20h
🚨 39.0 business days
💵
Expenses Added Jan 22, 12:06 PM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 22, 4:11 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Jan 22, 4:33 PM
Type: Labor
Status: Open
Qty: 8
⏱️
Labor Added Jan 22, 4:38 PM
Type: Labor
Status: Open
Qty: 8
⏱️
▶
2 Labor Added Jan 23, 12:25 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Jan 23, 12:30 PM
Labor Added → 2x Labor Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
2 Labor Added Jan 23, 12:36 PM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
3x Expenses Added Jan 23, 1:14 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
▶
2 4x Expenses Added Jan 25, 11:05 AM
4x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Jan 25, 11:11 AM
Type: Expenses
Status: Open
Qty: 1
💵
4x Expenses Added Jan 25, 11:29 AM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 25, 12:01 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added Jan 25, 12:16 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 5x Expenses Added Jan 26, 6:02 AM
5x Expenses Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 26, 6:38 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 10.25
✔️
▶
2 Status: Completed Jan 26, 7:06 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Diane Rovatsos
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 9h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:02 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 42m
💰
▶
2 Status: Invoiced Jan 30, 5:50 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252657

Bottlenecks

Ready for Scheduling
Duration: 22.1 business days (threshold: 1.0 business days)
Exceeded by 21.1 business days
Scheduled
Duration: 40.6 business days (threshold: 2.0 business days)
Exceeded by 38.6 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Diane Rovatsos
Scheduled
Jan 20, 10:00 AM
Created
Oct 30, 7:12 PM
Invoice #
SM-252657

Work Details (41)

Name Type Status Qty Amount Date
WL-03074938 Expenses Open 1 $0.00 Jan 22, 12:06 PM
WL-03075480 Labor Open 8 $977.00 Jan 22, 4:11 PM
WL-03075560 Labor Open 8 $977.00 Jan 22, 4:33 PM
WL-03075582 Labor Open 8 $977.00 Jan 22, 4:38 PM
WL-03076603 Labor Open 4 $977.00 Jan 23, 12:25 PM
WL-03076615 Labor Open 0.5 $20.00 Jan 23, 12:29 PM
WL-03076616 Labor Open 0.5 $20.00 Jan 23, 12:29 PM
WL-03076617 Labor Open 0.5 $20.00 Jan 23, 12:30 PM
WL-03076620 Labor Open 0.5 $20.00 Jan 23, 12:32 PM
WL-03076621 Labor Open 0.5 $20.00 Jan 23, 12:33 PM
WL-03076622 Labor Open 0.5 $20.00 Jan 23, 12:36 PM
WL-03076627 Labor Open 0.5 $20.00 Jan 23, 12:37 PM
WL-03076691 Expenses Open 1 $240.11 Jan 23, 1:14 PM
WL-03076690 Expenses Open 1 $403.11 Jan 23, 1:14 PM
WL-03076689 Expenses Open 1 $251.11 Jan 23, 1:14 PM
WL-03078249 Expenses Open 1 $12.95 Jan 25, 11:05 AM
WL-03078248 Expenses Open 1 $93.54 Jan 25, 11:05 AM
WL-03078250 Expenses Open 1 $11.94 Jan 25, 11:05 AM
WL-03078251 Expenses Open 1 $58.54 Jan 25, 11:05 AM
WL-03078252 Expenses Open 1 $30.94 Jan 25, 11:08 AM
WL-03078253 Expenses Open 1 $22.95 Jan 25, 11:09 AM
WL-03078257 Expenses Open 1 $28.00 Jan 25, 11:11 AM
WL-03078255 Expenses Open 1 $28.00 Jan 25, 11:11 AM
WL-03078256 Expenses Open 1 $28.00 Jan 25, 11:11 AM
WL-03078254 Expenses Open 1 $23.50 Jan 25, 11:11 AM
WL-03078258 Expenses Open 1 $69.00 Jan 25, 11:29 AM
WL-03078260 Expenses Open 1 $69.00 Jan 25, 11:30 AM
WL-03078261 Expenses Open 1 $69.00 Jan 25, 11:30 AM
WL-03078262 Expenses Open 1 $69.00 Jan 25, 11:30 AM
WL-03078272 Expenses Open 1 $521.39 Jan 25, 12:01 PM
WL-03078273 Expenses Open 1 $213.55 Jan 25, 12:04 PM
WL-03078274 Expenses Open 1 $16.46 Jan 25, 12:16 PM
WL-03078709 Expenses Open 1 $68.00 Jan 26, 6:02 AM
WL-03078707 Expenses Open 1 $68.00 Jan 26, 6:02 AM
WL-03078708 Expenses Open 1 $68.00 Jan 26, 6:02 AM
WL-03078710 Expenses Open 1 $68.00 Jan 26, 6:02 AM
WL-03078711 Expenses Open 1 $68.00 Jan 26, 6:02 AM
WL-03078714 Expenses Open 1 $758.80 Jan 26, 6:04 AM
WL-03078715 Expenses Open 1 $3.30 Jan 26, 6:04 AM
WL-03078717 Labor Open 10 $400.00 Jan 26, 6:38 AM
WL-03078718 Labor Open 10.25 $410.00 Jan 26, 6:39 AM

Details