Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312229 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Alta Bates Summit Medical Center — 350 Hawthorne Ave., Oakland CA, 94609

Oct 30, 2025 → Feb 8, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Feb 8)
✗ SLA Missed (100d late)
Coordinators 72.1d
Billing 2.3d
✗ SLA Missed
Coordinators
72.1 days
Over SLA
Billing
2.3 days
Over SLA
Created: Oct 30, 2025 Due: Dec 31, 2026 Completed: Feb 8, 2026 (326 days early)
📅
71.1 days Total Age
⏱️
63.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
72.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Feb 2, 2026
Visit 2 Feb 3, 2026
Visit 3 Feb 4, 2026
Visit 4 Feb 5, 2026
Visit 5 Feb 6, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 196 days old
🚨
Primary Delay 63.0 days stuck in "Scheduled"
⏱️
Total Delay 72.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
9.1d / 1.0d SLA
Scheduled
63.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.9d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/30/2025 Julian update; LM w/WZ; 10/29/2025 UPDATE; LM w/WZ; 11/13/2025 1713 LM w/Julian re NAR; 1121 AF avail; 1240 LM w/Julian re cnfm; 11/12/25 0759 Julian cnfm; ack cnfm, LM w/AF; 1006 AF ack cnfm

Timeline

📋
▶
2 Work Order Created Oct 30, 7:16 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
⚠️ 9.6 business days
🗓️
▶
2 Status: Scheduled Nov 12, 10:28 AM
Status: Scheduled → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Amy Fernandez
🚨 59.0 business days
⏱️
20x Labor Added Feb 2, 12:27 PM
Type: Labor, Expenses
Status: Open
Qty: 11
⏱️
3x Labor Added Feb 3, 10:25 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏳ 2.0 business days
⏱️
2x Labor Added Feb 4, 12:51 PM
Type: Labor
Status: Open
Qty: 8, 0.5
⏱️
▶
2 Labor Added Feb 5, 11:14 AM
Labor Added → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
▶
2 4x Labor Added Feb 6, 11:07 AM
4x Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Amy Fernandez Feb 8, 10:00 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 87d 23h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 12, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 5h
📨
Status: Invoice Pending by Timothy Amburgey Feb 13, 9:06 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 30m
🧾
▶
2 Invoice Created Feb 13, 4:26 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Timothy Amburgey
From: Invoice Pending
To: Invoiced
Duration in Previous: 7h 19m

Bottlenecks

Ready for Scheduling
Duration: 9.1 business days (threshold: 1.0 business days)
Exceeded by 8.1 business days
Scheduled
Duration: 63.0 business days (threshold: 2.0 business days)
Exceeded by 61.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Amy Fernandez
Scheduled
Feb 3, 8:00 AM
Created
Oct 30, 7:16 PM
Invoice #
SM-253957

Work Details (34)

Name Type Status Qty Amount Date
WL-03088024 Labor Open 11 $440.00 Feb 2, 12:27 PM
WL-03088025 Expenses Open 1 $451.86 Feb 2, 12:27 PM
WL-03088026 Expenses Open 1 $55.46 Feb 2, 12:27 PM
WL-03088027 Expenses Open 1 $68.00 Feb 2, 12:27 PM
WL-03088028 Expenses Open 1 $237.15 Feb 2, 12:27 PM
WL-03088029 Expenses Open 1 $17.39 Feb 2, 12:27 PM
WL-03088030 Expenses Open 1 $68.00 Feb 2, 12:27 PM
WL-03088031 Expenses Open 1 $19.15 Feb 2, 12:27 PM
WL-03088032 Expenses Open 1 $237.15 Feb 2, 12:27 PM
WL-03088033 Expenses Open 1 $19.00 Feb 2, 12:27 PM
WL-03088034 Expenses Open 1 $68.00 Feb 2, 12:27 PM
WL-03088035 Expenses Open 1 $19.03 Feb 2, 12:27 PM
WL-03088036 Expenses Open 1 $323.78 Feb 2, 12:27 PM
WL-03088037 Expenses Open 1 $20.00 Feb 2, 12:27 PM
WL-03088038 Expenses Open 1 $68.00 Feb 2, 12:27 PM
WL-03088039 Expenses Open 1 $18.98 Feb 2, 12:27 PM
WL-03088040 Expenses Open 1 $366.71 Feb 2, 12:27 PM
WL-03088041 Expenses Open 1 $20.00 Feb 2, 12:27 PM
WL-03088042 Expenses Open 1 $68.00 Feb 2, 12:27 PM
WL-03088043 Expenses Open 1 $18.05 Feb 2, 12:27 PM
WL-03089225 Labor Open 0.5 $20.00 Feb 3, 10:25 AM
WL-03089226 Labor Open 8 $830.00 Feb 3, 10:25 AM
WL-03089227 Labor Open 0.5 $20.00 Feb 3, 10:25 AM
WL-03091225 Labor Open 8 $830.00 Feb 4, 12:51 PM
WL-03091226 Labor Open 0.5 $20.00 Feb 4, 12:51 PM
WL-03092909 Labor Open 0.5 $20.00 Feb 5, 11:14 AM
WL-03092914 Labor Open 0.5 $20.00 Feb 5, 11:15 AM
WL-03092915 Labor Open 8 $830.00 Feb 5, 11:15 AM
WL-03092916 Labor Open 0.5 $20.00 Feb 5, 11:15 AM
WL-03095099 Labor Open 0.5 $20.00 Feb 6, 11:07 AM
WL-03095100 Labor Open 4 $830.00 Feb 6, 11:07 AM
WL-03095101 Labor Open 0.5 $20.00 Feb 6, 11:07 AM
WL-03095102 Labor Open 8 $320.00 Feb 6, 11:07 AM
WL-03095108 Expenses Open 1 $41.07 Feb 6, 11:09 AM

Details