Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312370 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Oct 31, 2025 → Feb 2, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Feb 2)
✗ SLA Missed (94d late)
Dispatch 0.0d
Coordinators 66.5d
Billing 1.5d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
66.5 days
Over SLA
Billing
1.5 days
Created: Oct 31, 2025 Due: Dec 31, 2026 Completed: Feb 2, 2026 (332 days early)
📅
66.4 days Total Age
⏱️
52.0d in Scheduled Longest Stage
🔄
7 transitions Status Changes
⚠️
66.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
36 lines Work Details
🚩
7 visits On-Site Trips
📋
Coordinator Scheduling
🚨
7 On-Site Visits
7 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 25, 2026
Visit 2 Jan 26, 2026
Visit 3 Jan 27, 2026
Visit 4 Jan 28, 2026
Visit 5 Jan 29, 2026
Visit 6 Jan 30, 2026
Visit 7 Jan 31, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 52.0 days stuck in "Scheduled"
⏱️
Total Delay 66.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
52.0d / 2.0d SLA
Ready for Scheduling
14.5d / 1.0d SLA
Closed
3.6d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/25 1630 LM w/DC; 11/3/25 0454 DC decline; LM w/RA; 11/5/2025 1344 CM 2nd msg w/RA; 1440 RA decline; 11/10/2025 1334 CM LM w/WZ; 11/11/25 1138 AF decline; 11/14/2025 1055 CM LM w/Denise re NAR; 11/20/2025 NNL ; 1319 AM avail; 1346 LM w/McKenzie re cnfm; 1420 McKenzie cnfm; 1615 ack cnfm; LM wAM; 1805 AM ack cnfm; 1/26/2026 AMa travel delays ; 1727 McKenzie okays 1100 start tomorrow.; 1/26/2026 2014 LV covering earlier shift for AMa due to travel delay

Timeline

📋
▶
3 Work Order Created Oct 31, 4:27 PM
Work Order Created → Status: Scheduled → Status: Ready for Scheduling
🗓️
Status: Scheduled by Wayne Rush
From: Entered
To: Scheduled
Duration in Previous: 0m
📅
Status: Ready for Scheduling by Wayne Rush
From: Scheduled
To: Ready for Scheduling
Duration in Previous: 1m
🚨 14.9 business days
👷
▶
2 Technician Assigned Nov 20, 7:47 PM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 20d 4h
🚨 47.5 business days
⏱️
▶
2 Labor Added Jan 26, 1:46 PM
Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
▶
3 Labor Added Jan 27, 9:13 PM
Labor Added → 2x Labor Added → 2x Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 0.25, 8
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 27, 9:21 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 2.3 business days
⏱️
▶
2 2x Labor Added Jan 29, 10:37 AM
2x Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
💵
3x Expenses Added Jan 29, 12:37 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
⏱️
Labor Added Jan 31, 8:31 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added Jan 31, 10:30 AM
Type: Labor
Status: Open
Qty: 0.5, 8
⏱️
▶
2 Labor Added Jan 31, 10:37 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
⏱️
▶
2 Labor Added Jan 31, 10:48 AM
Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 12
💵
▶
2 4x Expenses Added Jan 31, 1:40 PM
4x Expenses Added → 3x Expenses Added
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 3x Expenses Added Jan 31, 1:47 PM
3x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Feb 1, 10:57 AM
Labor Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
✔️
Status: Completed by Wayne Rush Feb 2, 2:26 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 73d 18h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Feb 5, 3:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 0h
📨
Status: Invoice Pending by Hannah Shaw Feb 5, 5:33 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 21m
⏳ 1.8 business days
🧾
▶
2 Invoice Created Feb 6, 6:18 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1d 0h

Bottlenecks

Ready for Scheduling
Duration: 14.5 business days (threshold: 1.0 business days)
Exceeded by 13.5 business days
Scheduled
Duration: 52.0 business days (threshold: 2.0 business days)
Exceeded by 50.0 business days
Closed
Duration: 3.6 business days (threshold: 1.0 business days)
Exceeded by 2.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Alexandra Majetich
Scheduled
Jan 26, 2:00 PM
Created
Oct 31, 4:27 PM
Invoice #
SM-253121

Work Details (36)

Name Type Status Qty Amount Date
WL-03079109 Labor Open 8.5 $340.00 Jan 26, 1:46 PM
WL-03079112 Expenses Open 1 $40.00 Jan 26, 1:50 PM
WL-03079111 Expenses Open 1 $714.41 Jan 26, 1:50 PM
WL-03080991 Labor Open 15 $600.00 Jan 27, 9:13 PM
WL-03080998 Labor Open 0.25 $977.00 Jan 27, 9:14 PM
WL-03080999 Labor Open 8 $76.00 Jan 27, 9:15 PM
WL-03081001 Expenses Open 1 $68.00 Jan 27, 9:16 PM
WL-03081000 Expenses Open 1 $68.00 Jan 27, 9:16 PM
WL-03081009 Labor Open 0.5 $20.00 Jan 27, 9:21 PM
WL-03083147 Labor Open 0.5 $20.00 Jan 29, 10:37 AM
WL-03083148 Labor Open 8 $977.00 Jan 29, 10:37 AM
WL-03083149 Labor Open 0.5 $20.00 Jan 29, 10:40 AM
WL-03083304 Expenses Open 1 $55.83 Jan 29, 12:37 PM
WL-03083305 Expenses Open 1 $8.27 Jan 29, 12:37 PM
WL-03083306 Expenses Open 1 $13.51 Jan 29, 12:37 PM
WL-03086343 Labor Open 0.5 $20.00 Jan 31, 8:31 AM
WL-03086407 Labor Open 0.5 $20.00 Jan 31, 10:30 AM
WL-03086406 Labor Open 8 $977.00 Jan 31, 10:30 AM
WL-03086408 Labor Open 0.5 $20.00 Jan 31, 10:37 AM
WL-03086409 Labor Open 4 $977.00 Jan 31, 10:39 AM
WL-03086410 Labor Open 1.5 $60.00 Jan 31, 10:48 AM
WL-03086412 Labor Open 12 $480.00 Jan 31, 10:49 AM
WL-03086522 Expenses Open 1 $68.00 Jan 31, 1:40 PM
WL-03086519 Expenses Open 1 $68.00 Jan 31, 1:40 PM
WL-03086520 Expenses Open 1 $68.00 Jan 31, 1:40 PM
WL-03086521 Expenses Open 1 $68.00 Jan 31, 1:40 PM
WL-03086524 Expenses Open 1 $176.01 Jan 31, 1:45 PM
WL-03086523 Expenses Open 1 $176.01 Jan 31, 1:45 PM
WL-03086525 Expenses Open 1 $176.01 Jan 31, 1:45 PM
WL-03086526 Expenses Open 1 $12.00 Jan 31, 1:47 PM
WL-03086527 Expenses Open 1 $12.00 Jan 31, 1:47 PM
WL-03086528 Expenses Open 1 $12.00 Jan 31, 1:47 PM
WL-03086529 Expenses Open 1 $186.43 Jan 31, 1:50 PM
WL-03086530 Expenses Open 1 $255.00 Jan 31, 1:51 PM
WL-03087033 Labor Open 7 $280.00 Feb 1, 10:57 AM
WL-03087041 Expenses Open 1 $20.00 Feb 1, 10:59 AM

Details