Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312387 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 UCSF Benioff Childrens Hospital — 747 52nd St, Oakland CA, 94609

Oct 31, 2025 → Jan 18, 2026

✅ Completed
PSM Last business day of October 2025
Target: Oct 31, 2025
🕐 Clock stopped: Completed (Jan 18)
✗ SLA Missed (79d late)
Coordinators 55.8d
Billing 0.8d
✗ SLA Missed
Coordinators
55.8 days
Over SLA
Billing
0.8 days
Created: Oct 31, 2025 Due: Dec 31, 2026 Completed: Jan 18, 2026 (347 days early)
📅
55.3 days Total Age
⏱️
41.5d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
55.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
34 lines Work Details
🚩
4 visits On-Site Trips
📋
Coordinator Scheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1 Jan 13, 2026
Visit 2 Jan 14, 2026
Visit 3 Jan 15, 2026
Visit 4 Jan 16, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 195 days old
🚨
Primary Delay 41.5 days stuck in "Scheduled"
⏱️
Total Delay 55.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
14.3d / 1.0d SLA
Scheduled
41.5d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/25 1740 LM w/CA, DC; 11/3/25 0455 DC decline; 11/3/2025 1741 CM 2nd msg w/CA; 11/3/2025 1825 LM w/Jonathan re compliance; 1354 LM w/RA, GS; 1335 GS decline; 11/10/2025 1357 CM LM w/Jonathan re NAR; 11/17/2025 1556 Kelly sent for TK; 1726 LM w/Jonathan re cnfm; 11/20/2025 1231 Jonathan cnfm; ack cnfm; LM w/TN; 1416 TN ack cnfm


1/12/2026 Jonathan confirmed too many resources

Timeline

📋
▶
2 Work Order Created Oct 31, 5:38 PM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
🚨 14.8 business days
📅
▶
3 Dispatch Scheduled Nov 20, 2:48 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Caitlin Mcgee
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 19d 22h
👷
Technician Assigned by Caitlin Mcgee
Technician: Tikisha Nock
🚨 39.0 business days
⏱️
▶
3 2x Labor Added Jan 13, 7:32 PM
2x Labor Added → Labor Added → Expenses Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Jan 13, 7:38 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.5 business days
⏱️
2x Labor Added Jan 14, 8:17 PM
Type: Labor
Status: Open
Qty: 0.75
⏱️
▶
3 3x Labor Added Jan 14, 8:23 PM
3x Labor Added → 2x Expenses Added → 3x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
4 2x Labor Added Jan 15, 3:29 PM
2x Labor Added → 2x Labor Added → 3x Expenses Added → Expenses Added
⏱️
2x Labor Added
Type: Labor
Status: Open
Qty: 3, 5
💵
3x Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 16, 12:51 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 4
💵
2x Expenses Added Jan 16, 12:57 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 16, 3:20 PM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 1.0 business days
💵
Expenses Added Jan 18, 11:52 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 Labor Added Jan 18, 12:05 PM
Labor Added → Status: Completed
✔️
Status: Completed by Tikisha Nock
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 58d 21h, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:37 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 9m
🧾
▶
2 Invoice Created Jan 22, 5:59 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 3h 22m

Bottlenecks

Ready for Scheduling
Duration: 14.3 business days (threshold: 1.0 business days)
Exceeded by 13.3 business days
Scheduled
Duration: 41.5 business days (threshold: 2.0 business days)
Exceeded by 39.5 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Tikisha Nock
Scheduled
Jan 13, 12:00 PM
Created
Oct 31, 5:38 PM
Invoice #
SM-251911

Work Details (34)

Name Type Status Qty Amount Date
WL-03063942 Labor Open 3 $977.00 Jan 13, 7:32 PM
WL-03063943 Labor Open 5 $76.00 Jan 13, 7:32 PM
WL-03063944 Labor Open 8 $320.00 Jan 13, 7:34 PM
WL-03063948 Expenses Open 1 $68.00 Jan 13, 7:36 PM
WL-03063949 Expenses Open 1 $81.96 Jan 13, 7:38 PM
WL-03063950 Expenses Open 1 $202.68 Jan 13, 7:39 PM
WL-03063951 Expenses Open 1 $268.15 Jan 13, 7:39 PM
WL-03065521 Labor Open 0.75 $30.00 Jan 14, 8:17 PM
WL-03065522 Labor Open 0.75 $30.00 Jan 14, 8:18 PM
WL-03065534 Labor Open 5 $76.00 Jan 14, 8:23 PM
WL-03065535 Labor Open 3 $977.00 Jan 14, 8:23 PM
WL-03065536 Expenses Open 1 $68.00 Jan 14, 8:24 PM
WL-03065537 Expenses Open 1 $268.15 Jan 14, 8:24 PM
WL-03065538 Expenses Open 1 $18.00 Jan 14, 8:25 PM
WL-03065539 Expenses Open 1 $28.00 Jan 14, 8:26 PM
WL-03065540 Expenses Open 1 $18.00 Jan 14, 8:26 PM
WL-03065541 Expenses Open 1 $28.00 Jan 14, 8:27 PM
WL-03066628 Labor Open 0.75 $30.00 Jan 15, 3:29 PM
WL-03066635 Labor Open 0.75 $30.00 Jan 15, 3:29 PM
WL-03066637 Labor Open 3 $977.00 Jan 15, 3:30 PM
WL-03066640 Labor Open 5 $76.00 Jan 15, 3:31 PM
WL-03066648 Expenses Open 1 $28.00 Jan 15, 3:32 PM
WL-03066649 Expenses Open 1 $18.00 Jan 15, 3:32 PM
WL-03066650 Expenses Open 1 $268.15 Jan 15, 3:33 PM
WL-03066651 Expenses Open 1 $68.00 Jan 15, 3:33 PM
WL-03068009 Labor Open 0.75 $30.00 Jan 16, 12:51 PM
WL-03068011 Labor Open 0.5 $20.00 Jan 16, 12:52 PM
WL-03068012 Labor Open 4 $977.00 Jan 16, 12:54 PM
WL-03068013 Expenses Open 1 $27.01 Jan 16, 12:57 PM
WL-03068014 Expenses Open 1 $68.00 Jan 16, 12:57 PM
WL-03068322 Expenses Open 1 $9.00 Jan 16, 3:20 PM
WL-03068339 Expenses Open 1 $74.92 Jan 16, 3:23 PM
WL-03069574 Expenses Open 1 $518.39 Jan 18, 11:52 AM
WL-03069577 Labor Open 9 $360.00 Jan 18, 12:05 PM

Details