Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312456 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Nov 3, 2025 → Nov 20, 2025

✅ Completed
PC Per client agreement
Target: Nov 24, 2025
🕐 Clock stopped: Completed (Nov 20)
✓ SLA Met (4d early)
Dispatch 0.0d
Coordinators 14.0d
Billing 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
14.0 days
Over SLA
Billing
0.2 days
Created: Nov 3, 2025 Due: Nov 24, 2025 Completed: Nov 20, 2025 (4 days early)
📅
14.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
13.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 13.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
14.0d / 0.5d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE DS 102 PUMP 1 PH W/W MOTOR

Timeline

📋
▶
4 Work Order Created Nov 3, 9:00 AM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Kim Pearson
Technician: VPD Bench
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 1m
🚨 14.0 business days
✔️
Status: Completed by Kim Pearson Nov 20, 3:26 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 17d 6h, 0m
📄
Status: Ready to Bill by Tami Dawe Nov 21, 11:17 AM
From: Closed
To: Ready to Bill
Duration in Previous: 19h 50m
📨
▶
2 Status: Invoice Pending Nov 21, 12:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 12.0 business days
🧾
Invoice Created Dec 8, 4:32 PM
Invoice Number: 247356

Bottlenecks

Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Nov 3, 9:00 AM
Invoice #
247356

Work Details (1)

Name Type Status Qty Amount Date
WL-02993659 Parts Open 1 $619.00 Nov 3, 9:01 AM

Details