Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312530 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Swedish Medical Center/First Hill — 747 Broadway, Seattle WA, 98104

Nov 3, 2025 → Nov 16, 2025

✅ Completed
PSM Last business day of November 2025
Target: Nov 28, 2025
🕐 Clock stopped: Completed (Nov 17)
✓ SLA Met (11d early)
Coordinators 11.3d
Billing 1.6d
✓ SLA Met
Coordinators
11.3 days
Over SLA
Billing
1.6 days
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 17, 2025 (44 days early)
📅
10.3 days Total Age
⏱️
9.3d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
11.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
30 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Nov 9, 2025
Visit 2 Nov 10, 2025
Visit 3 Nov 12, 2025
Visit 4 Nov 13, 2025
Visit 5 Nov 14, 2025

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 9.3 days stuck in "Scheduled"
⏱️
Total Delay 11.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
2.0d / 1.0d SLA
Scheduled
9.3d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
1.2d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

10/31/25 1806 LM w/JK re host; 1902 JK okay to host; 11/2/25 1015 Sheila approve; 11/3/25 LM w/Sam; 11/3/2025 1655 LM w/Sheila re Tue; 11/4/25 0950 Sam cnfm; ack cnfm, LM w/AP

Timeline

📋
▶
2 Work Order Created Nov 3, 10:29 AM
Work Order Created → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling, Scheduled
To: Scheduled, Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Nov 4, 10:25 AM
Technician Assigned → Status: Scheduled
🗓️
Status: Scheduled by Wayne Rush
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 23h 55m
⚠️ 5.0 business days
⏱️
▶
2 2x Labor Added Nov 10, 11:21 AM
2x Labor Added → Travel Added
🚗
Travel Added
Type: Travel
Status: Open
Qty: 150
⏱️
2x Labor Added Nov 11, 10:58 AM
Type: Labor, Expenses
Status: Open
Qty: 5, 1
💵
Expenses Added Nov 11, 8:18 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.5 business days
⏱️
▶
2 2x Labor Added Nov 13, 11:27 AM
2x Labor Added → 2x Expenses Added
💵
2x Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏳ 2.0 business days
💵
▶
3 Expenses Added Nov 14, 5:23 PM
Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
3x Expenses Added Nov 14, 5:29 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Nov 14, 6:02 PM
2x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
3 2x Expenses Added Nov 14, 6:15 PM
2x Expenses Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Nov 14, 6:22 PM
Type: Labor
Status: Open
Qty: 4.5
⏳ 0.7 business days
⏱️
▶
3 2x Labor Added Nov 16, 9:13 PM
2x Labor Added → Expenses Added → Status: Completed
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Angela Pettus
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12d 10h, 0m
💵
2x Expenses Added Nov 16, 9:24 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Nov 20, 2:11 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 16h
📨
Status: Invoice Pending by Hannah Shaw Nov 20, 5:04 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 52m
💰
Status: Invoiced by Timothy Amburgey Nov 21, 12:42 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 19h 37m
🚨 12.0 business days
🧾
Invoice Created Dec 8, 4:32 PM
Invoice Number: 247115

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Scheduled
Duration: 9.3 business days (threshold: 2.0 business days)
Exceeded by 7.3 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Angela Pettus
Scheduled
Nov 10, 2:00 PM
Created
Nov 3, 10:29 AM
Invoice #
247115

Work Details (30)

Name Type Status Qty Amount Date
WL-03001967 Labor Open 10.5 $420.00 Nov 10, 11:21 AM
WL-03001968 Expenses Open 1 $52.00 Nov 10, 11:22 AM
WL-03001969 Travel Open 150 $105.00 Nov 10, 11:23 AM
WL-03003108 Labor Open 5 $695.00 Nov 11, 10:58 AM
WL-03003113 Expenses Open 1 $52.00 Nov 11, 10:59 AM
WL-03004073 Expenses Open 1 $52.00 Nov 11, 8:18 PM
WL-03005976 Labor Open 8.5 $695.00 Nov 13, 11:27 AM
WL-03005981 Labor Open 8.5 $695.00 Nov 13, 11:27 AM
WL-03005984 Expenses Open 1 $52.00 Nov 13, 11:28 AM
WL-03005985 Expenses Open 1 $52.00 Nov 13, 11:28 AM
WL-03008089 Expenses Open 1 $74.35 Nov 14, 5:23 PM
WL-03008093 Expenses Open 1 $170.86 Nov 14, 5:26 PM
WL-03008094 Expenses Open 1 $170.86 Nov 14, 5:28 PM
WL-03008095 Expenses Open 1 $170.86 Nov 14, 5:29 PM
WL-03008096 Expenses Open 1 $170.87 Nov 14, 5:29 PM
WL-03008097 Expenses Open 1 $170.87 Nov 14, 5:29 PM
WL-03008137 Expenses Open 1 $17.43 Nov 14, 6:02 PM
WL-03008139 Expenses Open 1 $16.65 Nov 14, 6:02 PM
WL-03008140 Expenses Open 1 $11.96 Nov 14, 6:03 PM
WL-03008142 Expenses Open 1 $11.96 Nov 14, 6:05 PM
WL-03008166 Expenses Open 1 $25.99 Nov 14, 6:15 PM
WL-03008168 Expenses Open 1 $18.26 Nov 14, 6:16 PM
WL-03008172 Expenses Open 1 $74.20 Nov 14, 6:17 PM
WL-03008186 Expenses Open 1 $52.00 Nov 14, 6:20 PM
WL-03008189 Labor Open 4.5 $695.00 Nov 14, 6:22 PM
WL-03009371 Labor Open 15.5 $620.00 Nov 16, 9:13 PM
WL-03009372 Travel Open 150 $105.00 Nov 16, 9:14 PM
WL-03009373 Expenses Open 1 $52.00 Nov 16, 9:15 PM
WL-03009377 Expenses Open 1 $885.96 Nov 16, 9:24 PM
WL-03009378 Expenses Open 1 $3.30 Nov 16, 9:24 PM

Details