Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312547 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Nov 3, 2025 → Nov 17, 2025

✅ Completed
P5 5 business days from creation
Target: Nov 10, 2025
🕐 Clock stopped: Completed (Nov 17)
✗ SLA Missed (7d late)
Dispatch 0.0d
Coordinators 11.0d
Field Work 0.0d
Billing 0.2d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.0 days
Over SLA
Field Work
0.0 days
Billing
0.2 days
Created: Nov 3, 2025 Due: Nov 10, 2025 Completed: Nov 17, 2025 (6 days late)
📅
11.0 days Total Age
⏱️
10.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
10.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Nov 3, 2025
Visit 2 Nov 17, 2025

AI Analysis

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Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 10.9 days stuck in "Assigned"
⏱️
Total Delay 10.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
10.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Replaced 5TH wheel and handle grip
🔍 Technician Findings
Bearings worn, grip worn.
⚠️ Problem Description
Stretcher wont steer straight Evans, Joe
📄 Description
Hill-Rom P8000 Stretcher

Timeline

📋
▶
2 Work Order Created Nov 3, 11:16 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
Labor Added Nov 3, 11:51 AM
Type: Labor
Status: Open
Qty: 0.5
📦
▶
3 Parts Requested Nov 3, 11:58 AM
Parts Requested → Status: Awaiting Parts → Technician Assigned
📦
Status: Awaiting Parts by Joe Evans
From: Ready for Scheduling, Awaiting Parts
To: Awaiting Parts, Assigned
Duration in Previous: 41m, 0m
👷
Technician Assigned by Abby Jinerson
Technician: Joe Evans
⚠️ 7.0 business days
🔩
2x Parts Added Nov 11, 5:23 PM
Type: Parts, Expenses
Status: Open
Qty: 1
⏳ 4.8 business days
⏱️
▶
2 Labor Added Nov 17, 2:20 PM
Labor Added → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Joe Evans Nov 17, 2:26 PM
From: Assigned
To: Completed
Duration in Previous: 14d 2h
🏁
Status: Closed by Joe Evans Nov 17, 2:37 PM
From: Completed
To: Closed
Duration in Previous: 10m
📄
Status: Ready to Bill by Hannah Shaw Nov 18, 12:14 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 37m
📨
Status: Invoice Pending by Hannah Shaw Nov 18, 2:06 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1h 52m, 0m
⏳ 4.0 business days
🧾
Invoice Created Nov 23, 10:40 PM
Invoice Number: SM-246877

Bottlenecks

Assigned
Duration: 10.9 business days (threshold: 4.0 business hours)
Exceeded by 10.4 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.4 business hours

🔗 Related Artifacts

📦
Parts Order 00084631
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Joe Evans
Scheduled
N/A
Created
Nov 3, 11:16 AM
Invoice #
SM-246877

Work Details (5)

Name Type Status Qty Amount Date
WL-02993924 Labor Open 0.5 $0.00 Nov 3, 11:51 AM
WL-03003783 Parts Open 1 $0.00 Nov 11, 5:23 PM
WL-03003784 Expenses Open 1 $0.00 Nov 11, 5:23 PM
WL-03010066 Labor Open 2.0166666666667 $0.00 Nov 17, 2:20 PM
WL-03010069 Parts Open 1 $0.00 Nov 17, 2:23 PM

Details