Detailed work order timeline, KPIs, and analysis
PHILIPS HEALTHCARE • FCO • PC
📍 Grafton City Hospital — 1 Hospital Plz, GRAFTON WV, 26354
Nov 3, 2025 → Jan 3, 2026
12/23/2025 DMalloy - Per update from customer they advised "I have decided not to proceed with repairs on the affected devices due to the associated age and costs of repair . Instead, we have moved forward with the purchase of three new ventilators to meet our operational needs." Updated WO and dispatched for FSE Fanfan to close.
russell.watkins@vandaliahealth.org
12/18/2025 MHamersley - recd email from Russell stating they will not be repairing this device, they have ordered new ventilators, attached email to work order
12/17/2025 MHamersley - called 304-290-3516, call went to VM/LM, inquiring if H295603498C9B has been repaired;
11/26/2025 Cever dispatched to FSE per Fady
11/03/2025 SRobinson- Created follow up WO for the remaining. (Old WO-01245165) -Follow up notes - DEVICE FAILED THE SYSTEM SETUP TEST, DEVICE NEEDS REPAIR. ERROR LOG: 0149, 0157, 0081, 0160
-Previous notes -
10/20/2025 DMalloy - Emailed customer advising that i can have FSE Fanfan onsite and on the area on next week Tuesday 10/28/2025.
russell.watkins@vandaliahealth.org
10/16/2025 MKlose working with planner to get this scheduled
06/04/2025 MHamersley - rec'd IB call from Russell Watkins, 304-290-3516; he is POC; he confirmed EV300 Vent and will reply to email: russell.watkins@vandaliahealth.org
05/21/2025 MHamersley - called 304-265-7041, Rusty Watkins, ISS Solutions, call went to his VM/LM; called 304-265-7340, call went to Cardio Pulm Dept, didn't lv msg; sent f/u email to Joyce: jphillips@graftonhospital.com
04/15/2025 Rbailey - Called 304.265.7340 Spoke with Joyce who said that she had Fwd email to Rusty Watkins from ISS Solutions who handles their "BioMed" she gave number 304.265.7041 and Xfer'd NA Left VM for Him
04/11/2025 Rbailey - Called 304.265.7340 Spoke with Safara in RT. She said that Joyce Phillips would be the POC, but she was not in today. Sending email
04/11/2025 Rbailey - Called 304.265.0400 Asked for BioMed. Xfer'd to the Lab (Phlebotomy) He said that he would give number for RT as he didn't want to disconnect
304.265.7340 & 304.265.7341
No related artifacts
| Name | Type | Status | Qty | Amount | Date |
|---|---|---|---|---|---|
| WL-03053031 | Labor | Open | 1 | $237.50 | Jan 3, 12:27 AM |
| WL-03053032 | Labor | Open | 0.5 | $155.00 | Jan 3, 12:27 AM |
| WL-03053033 | Travel | Open | 15 | $0.00 | Jan 3, 12:27 AM |
| WL-03064439 | Labor | Open | 0.016666666666667 | $38.00 | Jan 14, 10:07 AM |