Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01312586 ↗ ServiceMax

PHILIPS HEALTHCARE • FCO • PC

📍 US Med Equip - Orlando — 7414 Kingspointe Pkwy, Orlando FL, 32819

Nov 3, 2025 → Nov 27, 2025

✅ Completed
PC Per client agreement
Target: Dec 31, 2025
🕐 Clock stopped: Completed (Nov 27)
✓ SLA Met (34d early)
Dispatch 0.0d
Coordinators 20.0d
Field Work 0.0d
Billing 1.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
20.0 days
Over SLA
Field Work
0.0 days
Billing
1.3 days
Over SLA
Created: Nov 3, 2025 Due: Dec 31, 2025 Completed: Nov 27, 2025 (34 days early)
📅
18.8 days Total Age
⏱️
13.8d in Scheduled Longest Stage
🔄
9 transitions Status Changes
⚠️
18.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 192 days old
🚨
Primary Delay 13.8 days stuck in "Scheduled"
⏱️
Total Delay 18.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Scheduled
17.8d / 2.0d SLA
Ready for Scheduling
2.2d / 1.0d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.7d / 1.0d SLA
07e-Partial Project
2.9d
Ready to Bill
1.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

11/24/2025 Cever dispatching to FSE to order parts

11/19/2025 RArnold -= Removed from Alberto, WO not needed

11/03/2025 RArnold - dispatching to Alberto for SN#201002119 located at US MED in Allendale NJ

🔧 Work Performed
11/26/2025 LIser- Traveled to site and implemented FCO86600069 on one device.
🔍 Technician Findings
11/26/2025 LIser- Traveled to site and implemented FCO86600069 on one device.
⚠️ Problem Description
V60/V60 Plus Ventilator - NRTL Labeling Change to Remove CSA Mark (US, US Territories and Canada)
📄 Description
V60 Ventilator
📞 Call Description
FCO86600069

Timeline

📋
Work Order Created Nov 3, 12:29 PM
Work Order: WO-01312586
Type: FCO
Priority: PC
📅
▶
3 Dispatch Scheduled Nov 3, 12:35 PM
Dispatch Scheduled → Status: Scheduled → Technician Assigned
🗓️
Status: Scheduled by Rebecca Arnold
From: Entered
To: Scheduled
Duration in Previous: 6m
👷
Technician Assigned by Rebecca Arnold
Technician: Alberto Galan
⚠️ 6.0 business days
📅
Dispatch Scheduled by Rebecca Arnold Nov 10, 4:17 PM
Scheduled For: 2025-11-22T13:00:00.000+0000
⚠️ 9.0 business days
🆕
Status: Entered by Rebecca Arnold Nov 20, 5:05 PM
From: Scheduled, Entered
To: Entered, Ready for Scheduling
Duration in Previous: 17d 4h, 0m
⏳ 2.9 business days
👷
▶
2 Status: Assigned Nov 24, 11:01 AM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Cristina Everetts
Technician: Luis Iser
📅
▶
2 Dispatch Scheduled Nov 24, 11:09 AM
Dispatch Scheduled → Status: Scheduled
🗓️
Status: Scheduled by Cristina Everetts
From: Assigned
To: Scheduled
Duration in Previous: 7m
💵
2x Expenses Added Nov 24, 3:43 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 3.0 business days
⏱️
7x Labor Added Nov 26, 11:19 AM
Type: Labor, Expenses
Status: Open
Qty: 1, 0.25
⏳ 2.0 business days
✔️
▶
2 Status: Completed Nov 27, 1:33 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Luis Iser
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 4.0 business days
⏱️
▶
2 Labor Added Dec 2, 11:24 AM
Labor Added → Status: 07e-Partial Project
📋
Status: 07e-Partial Project by Timothy Amburgey
From: Closed
To: 07e-Partial Project
Duration in Previous: 4d 21h
⏳ 3.0 business days
📄
Status: Ready to Bill by Timothy Amburgey Dec 4, 4:28 PM
From: 07e-Partial Project
To: Ready to Bill
Duration in Previous: 2d 5h
💰
Status: Invoiced by Josh Longway Dec 5, 4:01 AM
From: Ready to Bill
To: Invoiced
Duration in Previous: 11h 32m
⚠️ 5.0 business days
🧾
Invoice Created Dec 11, 12:15 PM
Invoice Number: SM-248273

Bottlenecks

Scheduled
Duration: 13.8 business days (threshold: 2.0 business days)
Exceeded by 11.8 business days
Ready for Scheduling
Duration: 2.2 business days (threshold: 1.0 business days)
Exceeded by 1.2 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Closed
Duration: 3.7 business days (threshold: 1.0 business days)
Exceeded by 2.7 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
FCO
Branch
ERLA - PROD
Technician
Luis Iser
Scheduled
Nov 24, 8:00 AM
Created
Nov 3, 12:29 PM
Invoice #
SM-248273

Work Details (10)

Name Type Status Qty Amount Date
WL-03018811 Expenses Open 1 $0.00 Nov 24, 3:43 PM
WL-03018812 Expenses Open 1 $0.00 Nov 24, 3:43 PM
WL-03020746 Labor Open 1 $0.00 Nov 26, 11:19 AM
WL-03020747 Labor Open 1 $95.00 Nov 26, 11:19 AM
WL-03020748 Labor Open 0.25 $155.00 Nov 26, 11:19 AM
WL-03020749 Expenses Open 1 $0.00 Nov 26, 11:19 AM
WL-03020750 Expenses Open 1 $0.00 Nov 26, 11:19 AM
WL-03020751 Expenses Open 1 $0.00 Nov 26, 11:19 AM
WL-03020752 Expenses Open 1 $0.00 Nov 26, 11:19 AM
WL-03023490 Labor Open 0.016666666666667 $38.00 Dec 2, 11:24 AM

Details